Comm100 vs. Yellow.ai Comparison


Comm100 Comm100 Network Corporation	Yellow.ai Bitonic Technology Labs	+	+
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About Comm100 is a global innovator in AI-powered, omnichannel customer engagement software that helps organizations deliver fast, personalized, and seamless support across every digital channel. Built on a philosophy that blends intelligent automation with human empathy, Comm100 unifies live chat, messaging, ticketing, voice, and self-service under one platform to shorten the path between question and answer. Trusted by thousands of organizations around the world in commerce, gaming, higher education, government, and nonprofit including Rackspace, CH Robinson, Kyndryl, Stanford University, the State of California, and Canadian Blood Services, Comm100 enables teams to scale support without complexity through powerful AI agents, rich reporting and analytics, and secure, compliant infrastructure. Its global footprint and commitment to reliability ensure 24/7 engagement and measurable improvements in customer satisfaction and operational efficiency.	About Headquartered in San Mateo, Yellow.ai is a leading enterprise-grade Conversational AI Platform, enabling enterprises to unlock business potential at scale. The platform is trusted across 85+ countries by 1000+ enterprises, including Domino’s, Sephora, Hyundai, MG Motors, Biogen International, Edelweiss Broking, Siemens Limited, Food Panda, Zalora, Zenyum, JD.ID, Carrefour, Kuwait Food Company (Americana), Choithrams, Amouage Oman, Arabian Radio Network, Bharat Petroleum, Waste Connections US and Tata. Powered by Dynamic AI agents for enterprises, the company aims to deliver human-like interactions that boost customer satisfaction and increase employee engagement at scale, through its no-code/low-code platform. Recognised by Frost & Sullivan, Forrester, Gartner, IDC, and G2 as a leader, the company has raised more than $102M from blue-chip investors and has offices across six countries.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Comm100 can help any contact center, support team, or sales and marketing team looking to deliver better customer service and support.	Audience Enterprises looking for Conversational AI solutions to elevate their customer and employee experiences
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $31.00 Live Chat - Live Chat Startup: $31/agent/month, billed annually - Live Chat Plus: $55/agent/month, billed annually - Live Chat Ultra: quote-based AI - AI Agent: quote-based - AI Copilot: $23/agent/month, billed annually - AI Insights: starting at $80/month, billed annually - AI Knowledge: $158/agent/month, billed annually - AI Quality Assurance: starting at 158/agent/month, billed annually - AI Onboarding: starting at $80/agent/month, billed annually Ticketing & Messaging: starting at $47/agent/month, billed annually Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 4.0 / 5 ease 5.0 / 5 features 4.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros Comm100 is powered with artificial intelligence makes response chat automated. It has text auto-translation feature that makes it easy to understand for foreign visitors. It's available on cross-platform makes it easy to use and engage with visitors. Cons It lacks some important features like no user ticket system.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Comm100 Network Corporation Founded: 2009 Canada www.comm100.com	Company Information Bitonic Technology Labs Founded: 2016 San Mateo, California yellow.ai/
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Categories Chatbot Co-Browsing Conversational AI Customer Service Live Chat Remote Support	Categories Agentic AI AI Agent Builders AI Agents AI Assistants AI Customer Service AI Customer Support Agents AI Voice Agents Chatbot Conversational AI Conversational Support Customer Engagement Customer Experience Customer Service Employee Engagement Employee Experience Live Chat Voice Bot
Chatbot Features Call to Action Context and Coherence Human Takeover Inline Media / Videos Machine Learning Natural Language Processing Payment Integration Prediction Ready-made Templates Reporting / Analytics Sentiment Analysis Social Media Integration Conversational AI Features Code-free Development Contextual Guidance For Developers Intent Recognition Multi-Languages Omni-Channel On-Screen Chats Pre-configured Bot Reusable Components Sentiment Analysis Speech Recognition Speech Synthesis Virtual Assistant Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Live Chat Features Canned Responses Customizable Branding Geo Targeting Offline Form Proactive Chat Screen Sharing Third Party Integration Transfers / Routing Website Visitor Tracking Show More Features Remote Support Features Diagnostic Tools File Transfer Live Chat Real-time Chat Remote Control Screen Sharing Session Recording Session Transfer Surveys & Feedback	Conversational AI Features Code-free Development Contextual Guidance For Developers Intent Recognition Multi-Languages Omni-Channel On-Screen Chats Pre-configured Bot Reusable Components Sentiment Analysis Speech Recognition Speech Synthesis Virtual Assistant Live Chat Features Canned Responses Customizable Branding Geo Targeting Offline Form Proactive Chat Screen Sharing Third Party Integration Transfers / Routing Website Visitor Tracking Show More Features Customer Engagement Features Analytics Churn Management Communication Management Community Management Content Syndication Feedback Collection Gamification Live Chat Video Content Employee Engagement Features Benchmarking Cultural Alignment Employee Awards Employee Guides Employee Recognition Feedback Management Goal Management Health & Wellness Programs Performance Management Pulse Surveys
Integrations LINE Magento Salesforce Shopify Telegram WhatsApp X (Twitter) Zendesk Cisco Unified Contact Center Drupal Facebook Genesys Cloud CX Google Analytics Instagram Jira Service Management Jiva Kroto Operata Rambox Zapier Show More Integrations View All 22 Integrations	Integrations LINE Magento Salesforce Shopify Telegram WhatsApp X (Twitter) Zendesk Cisco Unified Contact Center Drupal Facebook Genesys Cloud CX Google Analytics Instagram Jira Service Management Jiva Kroto Operata Rambox Zapier Show More Integrations View All 35 Integrations
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