Comm100Comm100 Network Corporation
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Related Products
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About
Comm100 is a global innovator in AI-powered, omnichannel customer engagement software that helps organizations deliver fast, personalized, and seamless support across every digital channel. Built on a philosophy that blends intelligent automation with human empathy, Comm100 unifies live chat, messaging, ticketing, voice, and self-service under one platform to shorten the path between question and answer.
Trusted by thousands of organizations around the world in commerce, gaming, higher education, government, and nonprofit including Rackspace, CH Robinson, Kyndryl, Stanford University, the State of California, and Canadian Blood Services, Comm100 enables teams to scale support without complexity through powerful AI agents, rich reporting and analytics, and secure, compliant infrastructure. Its global footprint and commitment to reliability ensure 24/7 engagement and measurable improvements in customer satisfaction and operational efficiency.
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About
The future of customer communications. The intelligent customer communication center for live and automated interactions. Put your customers in front row. Upgrade your customer support services and enable customers to communicate with you when and how it is convenient for them. Usher in every customer, one by one. Increase your availability using CommBox powerful platform and offer customers AI-powered, automated customer service features. Convert more leads into customers quickly and achieve your omnichannel strategy with CommBox state of the art, lead generation and sales tools. One robust omnichannel platform powered by AI for all customer communications. Provide a complete omnichannel experience to your customers through their channel of choice, may it be via WhatsApp, SMS, chat, social media, email, video, voice, and more! All communications are handled effectively through one smart inbox.
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Comm100 can help any contact center, support team, or sales and marketing team looking to deliver better customer service and support.
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Audience
Mid-sized companies to enterprise in all industries
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Not Supported
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API
Offers API
Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$31.00
Live Chat
- Live Chat Startup: $31/agent/month, billed annually - Live Chat Plus: $55/agent/month, billed annually - Live Chat Ultra: quote-based AI - AI Agent: quote-based - AI Copilot: $23/agent/month, billed annually - AI Insights: starting at $80/month, billed annually - AI Knowledge: $158/agent/month, billed annually - AI Quality Assurance: starting at 158/agent/month, billed annually - AI Onboarding: starting at $80/agent/month, billed annually Ticketing & Messaging: starting at $47/agent/month, billed annually
Free Version
Not Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Company InformationComm100 Network Corporation
Founded: 2009
Canada
www.comm100.com
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Company InformationCommBox
Founded: 2013
Israel
commbox.io
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Alternatives |
Alternatives |
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Categories |
Categories |
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Live Chat Features
Canned Responses
Supported
Customizable Branding
Supported
Geo Targeting
Supported
Offline Form
Supported
Proactive Chat
Supported
Screen Sharing
Supported
Third Party Integration
Supported
Transfers / Routing
Supported
Website Visitor Tracking
Supported
Chatbot Features
Call to Action
Supported
Context and Coherence
Supported
Human Takeover
Supported
Inline Media / Videos
Not Supported
Machine Learning
Supported
Natural Language Processing
Supported
Payment Integration
Not Supported
Prediction
Not Supported
Ready-made Templates
Supported
Reporting / Analytics
Supported
Sentiment Analysis
Supported
Social Media Integration
Supported
Conversational AI Features
Code-free Development
Supported
Contextual Guidance
Supported
For Developers
Supported
Intent Recognition
Supported
Multi-Languages
Supported
Omni-Channel
Supported
On-Screen Chats
Supported
Pre-configured Bot
Supported
Reusable Components
Supported
Sentiment Analysis
Supported
Speech Recognition
Not Supported
Speech Synthesis
Not Supported
Virtual Assistant
Supported
Customer Service Features
Alerts / Escalation
Supported
Appointment Management
Supported
Call Center Management
Supported
Email Management
Supported
Knowledge Base
Supported
Live Chat
Supported
Performance Metrics
Supported
Queue Management
Supported
Self Service Portal
Supported
Social Media Integration
Supported
Surveys & Feedback
Supported
Virtual Assistant
Supported
Workflow Management
Supported
Remote Support Features
Diagnostic Tools
Not Supported
File Transfer
Supported
Live Chat
Supported
Real-time Chat
Supported
Remote Control
Supported
Screen Sharing
Supported
Session Recording
Supported
Session Transfer
Supported
Surveys & Feedback
Supported
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Live Chat Features
Canned Responses
Supported
Customizable Branding
Supported
Geo Targeting
Not Supported
Offline Form
Not Supported
Proactive Chat
Supported
Screen Sharing
Not Supported
Third Party Integration
Supported
Transfers / Routing
Supported
Website Visitor Tracking
Not Supported
Call Center Features
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Not Supported
Call Scripting
Not Supported
Campaign Management
Not Supported
Database
Not Supported
Escalation Management
Not Supported
Inbound Call Center
Not Supported
IVR / Voice Recognition
Supported
Manual Dialer
Not Supported
Outbound Call Center
Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Help Desk Features
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Not Supported
Customizable Branding
Supported
Document Storage
Not Supported
Email Integration
Supported
Incident Management
Not Supported
Interaction Tracking
Not Supported
IT Asset Management
Not Supported
Knowledge Base
Not Supported
Known Issue Management
Not Supported
Live Chat
Not Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Not Supported
Ticket Management
Supported
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Integrations
Drupal
Supported
GoTo Meeting
Supported
Instagram
Supported
Jiva
Supported
LINE
Supported
Magento
Supported
Microsoft Dynamics 365
Not Supported
Phone.com
Supported
Rambox
Supported
SAP Store
Not Supported
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Integrations
Drupal
Not Supported
GoTo Meeting
Not Supported
Instagram
Not Supported
Jiva
Not Supported
LINE
Not Supported
Magento
Not Supported
Microsoft Dynamics 365
Supported
Phone.com
Not Supported
Rambox
Not Supported
SAP Store
Supported
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