Comm100

Comm100

Comm100 Network Corporation
+
+

Related Products

  • Zendesk
    8,478 Ratings
    Visit Website
  • Zoho Assist
    2,277 Ratings
    Visit Website
  • kama.ai
    9 Ratings
    Visit Website
  • CrankWheel
    240 Ratings
    Visit Website
  • Letsignit
    274 Ratings
    Visit Website
  • Pipedrive
    12,537 Ratings
    Visit Website
  • AddSearch
    145 Ratings
    Visit Website
  • Kasm Workspaces
    127 Ratings
    Visit Website
  • NinjaOne
    6,064 Ratings
    Visit Website
  • LM-Kit.NET
    29 Ratings
    Visit Website

About

Comm100 is a global innovator in AI-powered, omnichannel customer engagement software that helps organizations deliver fast, personalized, and seamless support across every digital channel. Built on a philosophy that blends intelligent automation with human empathy, Comm100 unifies live chat, messaging, ticketing, voice, and self-service under one platform to shorten the path between question and answer. Trusted by thousands of organizations around the world in commerce, gaming, higher education, government, and nonprofit including Rackspace, CH Robinson, Kyndryl, Stanford University, the State of California, and Canadian Blood Services, Comm100 enables teams to scale support without complexity through powerful AI agents, rich reporting and analytics, and secure, compliant infrastructure. Its global footprint and commitment to reliability ensure 24/7 engagement and measurable improvements in customer satisfaction and operational efficiency.

About

The future of customer communications. The intelligent customer communication center for live and automated interactions. Put your customers in front row. Upgrade your customer support services and enable customers to communicate with you when and how it is convenient for them. Usher in every customer, one by one. Increase your availability using CommBox powerful platform and offer customers AI-powered, automated customer service features. Convert more leads into customers quickly and achieve your omnichannel strategy with CommBox state of the art, lead generation and sales tools. One robust omnichannel platform powered by AI for all customer communications. Provide a complete omnichannel experience to your customers through their channel of choice, may it be via WhatsApp, SMS, chat, social media, email, video, voice, and more! All communications are handled effectively through one smart inbox.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Comm100 can help any contact center, support team, or sales and marketing team looking to deliver better customer service and support.

Audience

Mid-sized companies to enterprise in all industries

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Not Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$31.00
Live Chat
- Live Chat Startup: $31/agent/month, billed annually
- Live Chat Plus: $55/agent/month, billed annually
- Live Chat Ultra: quote-based

AI
- AI Agent: quote-based
- AI Copilot: $23/agent/month, billed annually
- AI Insights: starting at $80/month, billed annually
- AI Knowledge: $158/agent/month, billed annually
- AI Quality Assurance: starting at 158/agent/month, billed annually
- AI Onboarding: starting at $80/agent/month, billed annually

Ticketing & Messaging: starting at $47/agent/month, billed annually
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 4.5 / 5
features 4.5 / 5
design 4.5 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Comm100 is powered with artificial intelligence makes response chat automated. It has text auto-translation feature that makes it easy to understand for foreign visitors. It's available on cross-platform makes it easy to use and engage with visitors.

Cons

  • It lacks some important features like no user ticket system.

Pros & Cons from Real Users

Pros

  • Best for sales and support team. Easy-to-approach leads using its leads management functionality. The user interface is very appealing in my usage. Omnichannel homepage for Email, ChatBot and other social media platforms. Timeline tracking for open support tickets.
  • Smart agent routing, and wonderful AI chatbot. I like the fact that you can connect any communication channel you like from the modules store it's very easy and friendly to use.

Cons

  • Support number forwarding to specific departments is not possible.
  • Only for really large businesses. It seems like it doesn't really fit small businesses.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Comm100 Network Corporation
Founded: 2009
Canada
www.comm100.com

Company Information

CommBox
Founded: 2013
Israel
commbox.io

Alternatives

Alternatives

PHP Live!

PHP Live!

PHP Live LLC
Ada

Ada

Ada.cx
Freshdesk

Freshdesk

Freshworks

Categories

Chatbot Supported
Co-Browsing Supported
Conversational AI Supported
Customer Service Supported
Live Chat Supported
Remote Support Supported

Categories

AI Call Center Supported
Call Center Supported
Help Desk Supported
Live Chat Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Chatbot Features

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Not Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Not Supported
Prediction Not Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported

Conversational AI Features

Code-free Development Supported
Contextual Guidance Supported
For Developers Supported
Intent Recognition Supported
Multi-Languages Supported
Omni-Channel Supported
On-Screen Chats Supported
Pre-configured Bot Supported
Reusable Components Supported
Sentiment Analysis Supported
Speech Recognition Not Supported
Speech Synthesis Not Supported
Virtual Assistant Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Supported
Call Center Management Supported
Email Management Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Supported
Social Media Integration Supported
Surveys & Feedback Supported
Virtual Assistant Supported
Workflow Management Supported

Remote Support Features

Diagnostic Tools Not Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Not Supported
Offline Form Not Supported
Proactive Chat Supported
Screen Sharing Not Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Not Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Not Supported
Call Scripting Not Supported
Campaign Management Not Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Not Supported
IVR / Voice Recognition Supported
Manual Dialer Not Supported
Outbound Call Center Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Not Supported
Real-time Chat Supported
Reporting/Analytics Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Not Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Not Supported
IT Asset Management Not Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Not Supported
Ticket Management Supported

Integrations

Drupal Supported
GoTo Meeting Supported
Instagram Supported
Jiva Supported
LINE Supported
Magento Supported
Microsoft Dynamics 365 Not Supported
Phone.com Supported
Rambox Supported
SAP Store Not Supported
Salesforce Supported
Salesforce Agentforce Marketing Not Supported
Shopify Supported
WeChat Supported
WhatsApp Supported
WordPress Supported
Wufoo Supported
X (Twitter) Supported
Zapier Supported
Zendesk Supported

Integrations

Drupal Not Supported
GoTo Meeting Not Supported
Instagram Not Supported
Jiva Not Supported
LINE Not Supported
Magento Not Supported
Microsoft Dynamics 365 Supported
Phone.com Not Supported
Rambox Not Supported
SAP Store Supported
Salesforce Not Supported
Salesforce Agentforce Marketing Supported
Shopify Not Supported
WeChat Not Supported
WhatsApp Not Supported
WordPress Not Supported
Wufoo Not Supported
X (Twitter) Not Supported
Zapier Not Supported
Zendesk Not Supported
Claim Comm100 and update features and information
Claim Comm100 and update features and information
Claim CommBox and update features and information
Claim CommBox and update features and information