ComAround KnowledgeComAround
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ComAround Knowledge:
About
ComAround Knowledge is a KCS v5 verified knowledge management and self-service software that captures, structures, and shares knowledge throughout the support flow. Developed by ComAround, a trusted knowledge management and self-service specialist, ComAround Knowledge transforms the way organizations deliver their support in order to improve workforce productivity, reduce costs, boost customer satisfaction, and increase revenue stream.
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LearnLode:
About
Knowledge Management leads to better customer service. Resolve customer calls quickly and improve First Call Resolution. Live updates give everyone access to the latest issues. Call Scripting guides you through transactions. Unlock the value of your Enterprise's knowledge. Share the expertise of your subject matter experts. Enable effortless collaboration. SMART analytics allow you to track and optimize your knowledge processes. LearnLode is a SaaS solution that is self-deployed. All resources are designed to be easily created and administrated by your team lead or Operations Manager. This allows you to get started quickly with no set-up or integration charges. Effective Knowledge Management is a critical tool for improving customer service in your contact centre. Empower your agents to deliver excellent results by giving them access to our powerful knowledge base and decision support tools.
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ComAround Knowledge:
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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LearnLode:
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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ComAround Knowledge:
Audience
Professional service organizations wanting to achieve knowledge management and self-service success by leveraging world-leading solutions and best practice methods.
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LearnLode:
Audience
Companies seeking a solution to resolve customer calls quickly and improve first call resolution
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ComAround Knowledge:
Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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LearnLode:
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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ComAround Knowledge:
API
Offers API
Not Supported
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LearnLode:
API
Offers API
Not Supported
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ComAround Knowledge:
Screenshots and Videos |
LearnLode:
Screenshots and Videos |
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ComAround Knowledge:
Pricing
$30.00/month/user
Free Version
Not Supported
Free Trial
Supported
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LearnLode:
Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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ComAround Knowledge:
Reviews/
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LearnLode:
Reviews/
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ComAround Knowledge:
Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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LearnLode:
Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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ComAround Knowledge:
Company InformationComAround
Founded: 1999
Sweden
www.comaround.com
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LearnLode:
Company InformationLearnLode
www.learnlode.com
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ComAround Knowledge:
Alternatives |
LearnLode:
Alternatives |
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ComAround Knowledge:
Categories |
LearnLode:
Categories |
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ComAround Knowledge:
Knowledge Management Features
Artificial Intelligence (AI)
Not Supported
Cataloging / Categorization
Supported
Collaboration
Supported
Content Management
Supported
Decision Tree
Supported
Discussion Boards
Not Supported
Full Text Search
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
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LearnLode:
Knowledge Management Features
Artificial Intelligence (AI)
Not Supported
Cataloging / Categorization
Supported
Collaboration
Supported
Content Management
Supported
Decision Tree
Supported
Discussion Boards
Supported
Full Text Search
Not Supported
Knowledge Base Management
Supported
Self Service Portal
Not Supported
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ComAround Knowledge:
Integrations
Kindly
Supported
Salesforce Agentforce Service
Supported
ServiceNow
Supported
Zendesk
Supported
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LearnLode:
Integrations
Kindly
Not Supported
Salesforce Agentforce Service
Not Supported
ServiceNow
Not Supported
Zendesk
Not Supported
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ComAround Knowledge:
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LearnLode:
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