Collective CI vs. TeamSupport Comparison


Collective CI	TeamSupport TeamSupport LLC	+	+
Learn More Update Features	Learn More Update Features	Add To Compare	Add To Compare


		Related Products Serviceaide Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility. 244 Ratings Visit Website Zoho Projects Project management, as effective as it gets. Zoho Projects is a cloud-based project management tool that helps you plan your work, track it efficiently, and collaborate with your team wherever they are. Plan your project activities, assign work, manage resources and collaborate with your team better to get things done on time. Use Gantt charts to build your project plan and track your task schedule. Zoho Projects keeps you aware of your critical tasks and their dependencies, and immediately shows any deviations between your planned and actual progress. Save time on routine tasks. Whether you have a simple process or a complex workflow, our project management software has a drag-and-drop interface that makes new automations easier to visualize and deploy. Log billable and non-billable hours with the Projects timesheet module. Record every minute of your hard work, either manually or with timers, and our built-in integration with Zoho Invoice will generate invoices. 1,901 Ratings Visit Website Label LIVE Label LIVE is label printer software that takes the pain out of label design and printing. You can print barcodes, address labels, shelf tags, inventory labels and more. Works with printers from mydpi.com, Brother, DYMO, Zebra, ROLLO & more. Compatible with macOS or Windows 10 and higher. Label LIVE generates PDFs that can be sent to any printer that is installed using a driver. This means you can send complex print jobs to inkjet and laser printers, too. Label LIVE replaces clunky "mail merge" and integrates directly with Microsoft Excel Spreadsheets, Apple Numbers Spreadsheets, or CSV files. Need to import spreadsheet data? Label LIVE can import Excel, Numbers or CSV files with a few clicks. 184 Ratings Visit Website Freshservice If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more. 2,173 Ratings Visit Website ClickUp Every day your team loses hours bouncing between disconnected apps. The problem isn't your people. It's that your software was never built to work together. Bundling tools doesn't fix it. You need convergence. ClickUp is one platform where projects, docs, chat, goals, and AI share the same foundation so nothing gets lost. AI Agents handle busywork around the clock. Context is always intact. Your whole operation finally runs like it should. Tasks, 15+ views, automations, real-time docs, built-in chat, time tracking, whiteboards, goals with automatic rollups, and 1,000+ integrations. All connected. All in one place. Enterprise-ready: SOC 2 Type II, SSO/SAML, advanced permissions. Trusted by teams from startups to the Fortune 500. Stop patching a broken system. Get back the hours your team was never supposed to lose. Free Forever plan available. No credit card required. 19,572 Ratings Visit Website Project Insight Project Insight is strategic project, program, and portfolio management (PPM) software that gives organizations a complete picture of work across their business. By connecting projects, resources, capacity, schedules, budgets, and strategic priorities in one central command center, Project Insight creates the connected project data backbone needed for reliable reporting, forecasting, executive decision making, and AI analysis. Manage work at the project, program, or portfolio level while integrating with tools your teams already use, including Jira, Azure DevOps, Microsoft, Salesforce, ServiceNow, and HubSpot. Eliminate manual data reconciliation and gain visibility across departments without forcing everyone into the same system. From interactive Gantt charts and Kanban boards to resource capacity planning, financial tracking, project intake, and portfolio reporting, Project Insight connects the information leaders need to understand what's underway, who has capacity, what projects cost, and how investments support business goals. AI-powered capabilities help teams generate project templates, capture meeting action items, suggest resources, forecast capacity, and evaluate tradeoffs through what-if simulations. Whether you're moving beyond spreadsheets or managing a sophisticated PMO, Project Insight offers configurable workflows, customizable processes, dedicated onboarding support, and free view-only seats for clients and stakeholders. 122 Ratings Visit Website Zendesk Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. 8,478 Ratings Visit Website VKS VKS is a digital work instruction software that makes it easy for companies to throw out paper work instructions and transform into a digital factory. Create digital work instructions and standard operating procedures (SOPs) using pictures, videos, PDFs, annotations and more. Integrate in-process quality checklists to help reduce defects by up to 95%. Standardize best practices and increase productivity by 20%. With real-time process control and built-in reports, you also get 100% guaranteed traceability. By switching to digital work instructions, you can capture tribal knowledge and eliminate the skills gap. You also benefit from increased communication on the shop floor and the subsequent improved accuracy of your operational decision-making. 26 Ratings Visit Website FormAssembly FormAssembly is an enterprise data collection and automation platform that enables organizations to capture clean, compliant data from the start. With the latest edition of the platform, FormAssembly Atlas, and its built-in AI assistant, Fai, forms and workflows build themselves, connect to Salesforce and other systems in just a few clicks, and ensure every record is structured, secure, and ready for automation or AI. In short, FormAssembly is designed to eliminate the manual work of form building and data cleanup. Collect, connect, and control AI-ready data faster than ever before. FormAssembly Atlas redefines enterprise data collection and automation. With your built-in AI assistant, Fai, you can instantly create branded, compliant forms, automate complex workflows, and connect clean, structured data across your entire tech stack. Ready to give FormAssembly a try? 525 Ratings Visit Website PathSolutions TotalView PathSolutions TotalView network monitoring and troubleshooting software bridges the gap between NETWORK MONITORING and TROUBLESHOOTING RESOLUTION telling you WHEN, WHERE and WHY network errors occur. PathSolutions TotalView continuously monitors and tracks the performance of every device and every link in your entire network, going deeper than other solutions by collecting error counters, performance data, configuration information and connectedness. A built-in heuristics engine analyzes all of this information to produce plain-English answers to problems. This means that complex problems can be solved by junior level engineers leaving the senior level engineers to work on more strategic level projects. The core product includes everything needed to run a perfectly healthy network: Configuration management, server monitoring, cloud service monitoring, IPAM, NetFlow, path mapping, and diagramming. Get Total Network Visibility on your network and solve more problems faster. 43 Ratings Visit Website
About An intuitive platform for your team to build, test and deploy process-driven applications to your factory floor. Easily collect and measure the data that allows you make the data-driven decisions that keeps your company competitive. Bring your ideas to life with our intuitive cloud-based workstation builder. Simply drag and drop components to configure complex conditional workflows in minutes. Stick with the tools that work for you. Collective CI connects to more devices than anyone, adding new options every month. We integrate with devices such as Atlas Copco Torque Tools, Allen-Bradley Controllers, Zebra Printers, Microsoft SQL Server, Barcode Scanners, and many more! Ensuring workers can quickly access the latest work instructions, troubleshooting guides and other information is critical for hitting targets set for safety, quality, OEE, waste and more. But to achieve this goal, manufacturers must do more than just make these critical documents available digitally.	About TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Companies and teams seeking a project management platform to build, test and deploy process-driven applications	Audience Help Desk software built for customer support. Reduce costs and improve customer satisfaction at the same time.
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $25 per month Free Version Not Supported Free Trial Not Supported	Pricing $50.00/month/user Per month per user with annual billing Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.4 / 5 support 4.8 / 5 Read all reviews
	Pros & Cons from Real Users Pros TeamSupport ensures customers needs are heard and solved immediately. Again, TeamSupport has a design that is immediate to understand. The pricing of TeamSupport is attainable and suitable to many users. For the business help desk, TeamSupport is a highly capable and excellent tool, that offers live chatting, real-time alerting, support feedback, self-help, ticketing, cross-platform support, and integration with other tools. We are pretty happy with this solution. TeamSupport is a pretty advanced and reliable tool for business help desk solution. It offers a seamless experience to both end-users. On a broader scale, it helps to deal with many clients and their tickets. "Ticketing" and "Self-help portal " is a great addition. To strengthen our customer support we trusted and implemented TeamSupport and the result was amazing. It's easy to implement and improve interaction with the customer for their questions. The interface is intuitive for end-users. Ticket and customer management is easy. We have inducted TeamSupport system in our organization and its output is good. For community building and complaint management, its standards are high. Our team easy accepted the system. Its simple interface helps the user to adapt and provide their inputs. user can notify with the latest updates. Cons However, the developer should establish an updated theme or background color, to suite the current business desires. But the other features operates without failure. Never encountered any major or serious problems. No cons, we are happy with this solution. Great tool. I liked its omnichannel support system. Great tool. As far as usage, only the compatibility issue faced in iOS version only as some user have iPhones and most of them Android. Sync will delay only and no other major issues faced.
Training Documentation Not Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Collective CI Canada www.collectiveci.com	Company Information TeamSupport LLC Founded: 2009 United States www.teamsupport.com
Alternatives VZRscada Martz Technologies	Alternatives LiveAgent Quality Unit
Winlog Sielco Sistemi srl	Supportbench
QuickHMI Indi.An GmbH	elevio
ZebraZapps Allen Interactions	Freshdesk Freshworks
Aquarius Pro ACSS (SW) Ltd View All	Zoho Desk Zoho View All
Categories Issue Tracking Supported Project Management Supported	Categories Complaint Management Supported Customer Experience Supported Customer Self-Service Supported Customer Service Supported Help Desk Supported Issue Tracking Supported
	Issue Tracking Features Assignment Management Supported Dashboard Supported Escalation Management Supported Issue Auditing Not Supported Issue Scheduling Not Supported Knowledge Base Supported Project Management Supported Recurring Issues Supported Scheduling Supported Task Management Supported Show More Features Complaint Management Features Case Management Supported Complaint Classification Supported Corrective Actions (CAPA) Not Supported Customer Complaint Tracking Supported Feedback Management Supported Forms Management Not Supported Issue Tracking Supported Quality Assurance Management Supported Routing Supported Self Service Portal Supported Social Media Monitoring Not Supported Survey Management Not Supported Customer Service Features Alerts / Escalation Supported Appointment Management Supported Call Center Management Not Supported Email Management Not Supported Knowledge Base Supported Live Chat Supported Performance Metrics Supported Queue Management Not Supported Self Service Portal Supported Social Media Integration Not Supported Surveys & Feedback Supported Virtual Assistant Not Supported Workflow Management Not Supported Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Not Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Not Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported
Integrations Akita Not Supported Coztel Not Supported Facebook Not Supported Gmail Not Supported Google Calendar Not Supported Google Maps Not Supported Highrise Not Supported HubSpot Customer Platform Not Supported Jira Work Management Not Supported Joomla! Not Supported Mailchimp Not Supported Oracle CRM On Demand Not Supported Rambox Not Supported RingCentral RingEX Not Supported Salesforce Not Supported Slack Not Supported Squarespace Not Supported VICIdial Not Supported Visual Studio Not Supported X (Twitter) Not Supported Show More Integrations View All 1 Integration	Integrations Akita Supported Coztel Supported Facebook Supported Gmail Supported Google Calendar Supported Google Maps Supported Highrise Supported HubSpot Customer Platform Supported Jira Work Management Supported Joomla! Supported Mailchimp Supported Oracle CRM On Demand Supported Rambox Supported RingCentral RingEX Supported Salesforce Supported Slack Supported Squarespace Supported VICIdial Supported Visual Studio Supported X (Twitter) Supported Show More Integrations View All 48 Integrations
Claim Collective CI and update features and information Claim Collective CI and update features and information	Claim TeamSupport and update features and information Claim TeamSupport and update features and information