Related Products
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About
Provides a framework to manage conduct related risk in real time, promotes good behaviour and improves organizational culture. Helps in management of customer experience, churn, complaints. Compliance automation & quality management to identify compliance failures and knowledge gap. Cognitive View captures, secures and transcribes voice from all new and legacy communication platforms, providing a structured data set of captured voice conversations. Provide insights if customers are satisfied or frustrated and if agents are polite and sympathetic. Understand emotions by monitoring conversational data to allow customer response at a scale. Monitor customer service and support conversations so you can respond to your customers appropriately and at scale. See if customers are satisfied or frustrated, and if agents are polite and sympathetic.
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About
The Solus One customer engagement software does all the hard work for you. Collating tickets, distributing to your agents, offering to script prompts, then automatically recording the call outcome in your CRM while capturing data for top-line performance reports. Our software brings people together, wherever they come from and how ever they want to get in touch. Join us and revolutionalize your communication strategy. Founded in 2006, Solus One was the first company in Canada to introduce VOIP (Voice over IP) solutions to the Canadian Market. Our spinoff company, Solus VB, is a voice broadcasting company providing mass phone voice broadcasts to Political and Retail Clients. Demonstrate a Desire to Communicate & Engage with your Voters. Report your Findings in your Riding Newsletter. Identify your Voters Preferences & Views. Improve your Name Recognition in Your Riding.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Communication and collaboration monitoring platform for businesses for their compliance and conduct risk automation
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Audience
Companies of all sizes seeking a solution to manage their performance reports
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationCognitive View
Founded: 2018
Australia
cognitiveview.com
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Company InformationSolus One
Canada
www.solusone.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Call Center Features
Blended Call Center
Supported
Call Logging
Not Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Not Supported
Database
Not Supported
Escalation Management
Not Supported
Inbound Call Center
Supported
IVR / Voice Recognition
Supported
Manual Dialer
Not Supported
Outbound Call Center
Supported
Predictive Dialer
Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
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Integrations
No info available.
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Integrations
No info available.
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