+
+

Related Products

  • Sumsub
    227 Ratings
    Visit Website
  • Hyperproof
    350 Ratings
    Visit Website
  • ARGOS Identity
    8 Ratings
    Visit Website
  • Predict360
    18 Ratings
    Visit Website
  • Dialpad Support
    1,600 Ratings
    Visit Website
  • D&B Risk Analytics
    80 Ratings
    Visit Website
  • Fathom
    7,733 Ratings
    Visit Website
  • cside
    37 Ratings
    Visit Website
  • Certainty Software
    93 Ratings
    Visit Website
  • HSI Donesafe
    176 Ratings
    Visit Website

About

Provides a framework to manage conduct related risk in real time, promotes good behaviour and improves organizational culture. Helps in management of customer experience, churn, complaints. Compliance automation & quality management to identify compliance failures and knowledge gap. Cognitive View captures, secures and transcribes voice from all new and legacy communication platforms, providing a structured data set of captured voice conversations. Provide insights if customers are satisfied or frustrated and if agents are polite and sympathetic. Understand emotions by monitoring conversational data to allow customer response at a scale. Monitor customer service and support conversations so you can respond to your customers appropriately and at scale. See if customers are satisfied or frustrated, and if agents are polite and sympathetic.

About

SmartAssistants address most commonly asked queries instantly and provide frustration free and frictionless experience. Answering the queries right first time allows organizations to optimize customer support spend. SmartAssistants help in providing differentiated and personalized experiences to your customers. Frictionless experience and 24/7 availability help in creating a strong trust with your customers and improving customer retention rates. SmartAssistants act as a gatekeeper and answer the most repetitive questions that frustrate customer service reps. Organizations can help customer service reps focus on resolving questions worthy of their time and thus help create a virtuous customer service culture. Transfer the conversation to a human agent on demand or for conversations the Assistant is not trained yet. This keeps the human in the loop and makes sure your customer and given the right attention when required.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Communication and collaboration monitoring platform for businesses for their compliance and conduct risk automation

Audience

Companies wanting to improve their customer experience with an AI platform

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Cognitive View
Founded: 2018
Australia
cognitiveview.com

Company Information

SmartBots
Founded: 2018
United States
www.smartbots.ai/

Alternatives

Alternatives

Categories

Compliance Supported
RegTech Supported
Risk Management Supported

Categories

AI Assistants Supported
Chatbot Supported
Conversational AI Supported

Integrations

Amazon Connect Not Supported
Ameyo by Exotel Not Supported
Avaya Experience Platform Not Supported
Facebook Messenger Not Supported
Five9 Not Supported
Freshdesk Not Supported
HubSpot CRM Not Supported
NetSuite Not Supported
NiCE CXone Mpower Not Supported
RingCentral RingCX Not Supported
SAP CRM Not Supported
Salesforce Not Supported
Salesforce Agentforce Service Not Supported
ServiceNow Not Supported
Skype Not Supported
Slack Not Supported
Telegram Not Supported
Twilio Not Supported
Viber Not Supported
WhatsApp Not Supported

Integrations

Amazon Connect Supported
Ameyo by Exotel Supported
Avaya Experience Platform Supported
Facebook Messenger Supported
Five9 Supported
Freshdesk Supported
HubSpot CRM Supported
NetSuite Supported
NiCE CXone Mpower Supported
RingCentral RingCX Supported
SAP CRM Supported
Salesforce Supported
Salesforce Agentforce Service Supported
ServiceNow Supported
Skype Supported
Slack Supported
Telegram Supported
Twilio Supported
Viber Supported
WhatsApp Supported
Claim Cognitive View and update features and information
Claim Cognitive View and update features and information
Claim SmartBots and update features and information
Claim SmartBots and update features and information