Sutherland PerformSutherland
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Related Products
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About
Cognician activates employee behavior change through scalable, personalized, and data-driven digital experiences that achieve measurable change in 30 days or less. This behavior change approach, based on neuroscience, is grounded in action, follow-through, reflection, and social engagement.
Cognician’s chat-based, interactive interface is user-friendly and guides employees to adopt new ways of thinking and action for personal development, team collaboration, innovation, and productivity.
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About
Sutherland Perform analyzes customer interactions across multiple parameters. It examines employee compliance and adherence to prescribed customer engagement processes to monitor and track employee behavior. This identifies new opportunities that can help employees transform the customer experience. Perform utilizes customer voice, email, chat, and social interactions to provide actionable insights at an agent, team, manager, channel, LOB, and company-wide level. These insights help employees see through personalized coaching how they can better assist customers and the changes they can adopt in the future to deliver a better experience. Our tools, technology, and our people, ensure your business can thrive in an increasingly remote world. Our teams help you unlock high-performance outcomes with flexible, resilient services delivered dynamically from anywhere in the world.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Change management and L&D practitioners
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Audience
AI-powered customer interaction platform that helps companies improve the customer experience
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationCognician
Founded: 2010
USA
www.cognician.com
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Company InformationSutherland
Founded: 1986
United States
www.sutherlandglobal.com/products-x-platforms/sutherland-perform
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Alternatives |
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Categories |
Categories |
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Training Features
Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
eCommerce
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
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Integrations
Microsoft Teams
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