CogitoCogito Corp
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OpsTel SpeedOpsTel Services
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Related Products
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About
The nature of conversations at the contact center is radically changing. With the introduction of digital technology, the conversations that come through the voice channels are of higher complexity and gravity that require a human touch. Customer loyalty in these moments is won or lost based on the human connections that are formed during these emotionally charged conversations. However, organizations struggle with consistently training their phone professionals – whether in-house, remote, or in a BPO — on the important soft skills that are now vital for success with customers. They also lack key behavioral insights to drive improvement and understand the impact for each and every customer interaction. Cogito offers an artificial intelligence coaching system for augmenting the emotional intelligence of phone professionals.
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About
Our software allows contact center operations staff to make changes to Call Taker skills configurations without having to rely on other contact center support organizations that would normally perform these changes for them. Provides capabilities to manage, monitor & track Call Taker availability in real time. Provides contact center operations the ability to address unexpected Call Volume Fluctuations & Arrival Patterns. Facilitates the ability to future schedule recurring projects & initiatives. Enables the ability to temporarily manage Call Taker "On-Phone" availability schedules. Allows operations to temporarily adjust Call Taker skills configurations without IT assistance. Automatic roll-back of all temporary changes made to Call Taker skills configurations.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Artificial intelligence coaching system for companies and professionals
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Audience
Contact centers
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationCogito Corp
Founded: 2007
United States
cogitocorp.com
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Company InformationOpsTel Services
Founded: 2010
United States
opstel.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Integrations
Amazon Connect
Amazon Web Services (AWS)
AmplifAI
Avaya Aura
Five9
Genesys Cloud CX
Salesforce
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Integrations
Amazon Connect
Amazon Web Services (AWS)
AmplifAI
Avaya Aura
Five9
Genesys Cloud CX
Salesforce
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