OpenText CCE

OpenText CCE

OpenText
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About

Since 2009 CloudSense has been helping ambitious services enterprises to thrive in a digital-first economy by transforming sales to increase productivity and grow profitability. A 350+ expert team of CloudSense solutions consultants, business professionals and engineers support our growing global community of customers across four continents. Leading communications and media providers including BT, Telstra, Informa and Spotify use CloudSense’s portfolio of applications to streamline the entire customer lifecycle, providing a better customer experience while improving business performance. To learn more about how CloudSense’s CPQ and Order Management solutions can help your business deliver sales transformation, speak to one of our experts today, or visit cloudsense.com

About

Customer Communications Enterprise provides the agility and ease of use that allows business users throughout your entire enterprise to bridge departments and data sources, to speak to your customers with one voice, throughout their entire lifecycle. All businesses, whether Business-to-Consumer or Business-to-Business, generate hundreds or hundreds of thousands of critical business documents every day. But you’ve outgrown your homegrown output system. Your needs, and your customer’s demands have moved beyond paper. You are experiencing a Digital Transformation, and you know you need to adapt, or die. OpenText™ Communications Center Enterprise is here to help you transform and do better business. Better leveraging of existing IT and Enterprise Resource Planning resources. Improved effectiveness of communications across the enterprise. Significantly increased efficiency and throughput.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Enterprise telecommunications and media organizations aiming to achieve sales transformation

Audience

Business users and enterprises looking for a solution to bridge departments and data sources

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$85/user/month
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 4.5 / 5
support 4.0 / 5

Pros & Cons from Real Users

Pros

  • I have used OpenText CCE and I appreciate its capabilities. It is easy to use and comes with great features. In addition, it is secure and handling business content is seamless.
  • I like that OpenText CCE is easy to setup and that there are many features that makes communication easy. The tool is light and never lags. The tool is scalable and customizable. The tool comes at a bargain.

Cons

  • So far OpenText CCE has been great and so far I cannot complain any bit.
  • OpenText CCE has always worked and I have no bad experiences.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Company Information

CloudSense
Founded: 2009
United Kingdom
www.cloudsense.com

Company Information

OpenText
Founded: 1991
Canada
www.opentext.com/products-and-solutions/products/customer-experience-management/customer-communications-management/opentext-streamserve

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Categories

CPQ Supported
Order Management Supported
Order-to-Cash Supported
Quote-to-Cash Supported
Sales Acceleration Supported

Categories

CPQ Features

2D Drawing Not Supported
3D Modeling Supported
Approval Workflow Supported
eCommerce Supported
Guided Selling Supported
Product Configurator Supported
Proposal Generation Supported
Quotes / Estimates Supported
Renewal Management Supported
Self Service Portal Supported

Customer Engagement Features

Analytics Not Supported
Churn Management Not Supported
Communication Management Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Not Supported
Gamification Not Supported
Live Chat Not Supported
Video Content Not Supported

Integrations

DV Publisher Suite Supported
Gotransverse Supported

Integrations

DV Publisher Suite Not Supported
Gotransverse Not Supported
Claim CloudSense and update features and information
Claim CloudSense and update features and information
Claim OpenText CCE and update features and information
Claim OpenText CCE and update features and information