CloudRadial

CloudRadial

Azurative
+
+

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About

Show Your Clients What a Modern MSP Looks Like. In one single white-labeled client portal, powered with automation, provide Ticketing, Service Catalog, Reporting, vCIO/QBR Automation, Client Training, Client Communication, and a Client Intranet. Fully integrated with Office 365, ConnectWise, Autotask, Syncro or BMS. A single integrated and secure platform to run all of your client touch points. Create a seamless and automated client experience all the way from ticketing to account management. Showcase your service catalog and make it easy to work with and buy from your MSP. The information clients provide about their IT problems and the information you need to fix them are rarely the same thing. That’s why CloudRadial has fully customizable intake questions and ticket triaging. To get the info you need and get it to the right place. Your client wants to use a client portal to request service from you, but you have to give them a reason to use it.

About

Customer Experience Software Built for MSPs & IT Teams. Improve your CX, Productivity, Security & Communication by front-ending your PSA or ITSM tool with; Apps, Bots, Forms, Approvals, Sentiment Analysis, Push, Client Portal + more. Customize your App per client and increase customer satisfaction and NPS scores. It's one pane of glass customers love. Reduce support tickets by up to 10% with ITSupportBot™. Use our embedded 'Self-Service Bot' to stop unnecessary tickets and 'Smart Engineer Bot'. Improve engineer productivity by getting right ticket information the 1st time! Engineers are happier doing less admin. Get a powerful unique selling proposition that helps you deliver a remarkable experience, beat the competition and win more MRR deals.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

MSPs

Audience

MSPs and IT teams

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$195 per month
for up to 500 users. Larger plans available.
Free Version Not Supported
Free Trial Supported

Pricing

$189 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Azurative
Founded: 2018
United States
www.cloudradial.com

Company Information

Invarosoft
Founded: 2017
United States
www.invarosoft.com

Alternatives

Alternatives

CloudRadial

CloudRadial

Azurative
Thread

Thread

Thread Magic
Startly

Startly

Startly Labs
HappySat

HappySat

Invarosoft

Categories

Help Desk Supported
MSP Supported
Portal Supported

Categories

MSP Supported

MSP Features

Backup Management Supported
Billing & Invoicing Supported
CRM Not Supported
Dashboard Supported
Help Desk Supported
Issue Management Supported
Live Chat Not Supported
Patch Management Not Supported
Privileged Access Management (PAM) Not Supported
Project Management Supported
Remote Access Not Supported
Remote Systems Monitoring Not Supported
Scheduling Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multi-Channel Communication Not Supported
Multiple Brands / Products Supported
Network Monitoring Not Supported
Real-time Chat Not Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Portal Features

Chat Not Supported
Collaboration Supported
Content Management Supported
Document Management Supported
File Sharing Supported
Search Supported

Integrations

Autotask PSA Supported
ConnectBooster Supported
ConnectWise PSA Supported
Datto RMM Supported
Datto Workplace Supported
IT Glue Supported
Wise-Pay Supported
Addigy Supported
Alert Centric Not Supported
Auvik Supported
Bigger Brains Supported
ConnectWise CPQ Supported
Datto SIRIS Supported
HappySat Not Supported
Kaseya BMS Supported
Microsoft 365 Supported
Network Glue Supported
QuoteWerks Supported
Warranty Wizard Not Supported
vCIO Hero Not Supported

Integrations

Autotask PSA Supported
ConnectBooster Supported
ConnectWise PSA Supported
Datto RMM Supported
Datto Workplace Supported
IT Glue Supported
Wise-Pay Supported
Addigy Not Supported
Alert Centric Supported
Auvik Not Supported
Bigger Brains Not Supported
ConnectWise CPQ Not Supported
Datto SIRIS Not Supported
HappySat Supported
Kaseya BMS Not Supported
Microsoft 365 Not Supported
Network Glue Not Supported
QuoteWerks Not Supported
Warranty Wizard Supported
vCIO Hero Supported
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