CloudRadial

CloudRadial

Azurative
+
+

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About

Show Your Clients What a Modern MSP Looks Like. In one single white-labeled client portal, powered with automation, provide Ticketing, Service Catalog, Reporting, vCIO/QBR Automation, Client Training, Client Communication, and a Client Intranet. Fully integrated with Office 365, ConnectWise, Autotask, Syncro or BMS. A single integrated and secure platform to run all of your client touch points. Create a seamless and automated client experience all the way from ticketing to account management. Showcase your service catalog and make it easy to work with and buy from your MSP. The information clients provide about their IT problems and the information you need to fix them are rarely the same thing. That’s why CloudRadial has fully customizable intake questions and ticket triaging. To get the info you need and get it to the right place. Your client wants to use a client portal to request service from you, but you have to give them a reason to use it.

About

Inserve takes the boring work off the hands of IT service providers. Finally all information in 1 place, which is easy to search. Easily register and invoice time. So better cash flow and profit. You want to be able to do your job quickly, but without mistakes. Our ticket system helps you to keep an overview and to perform actions quickly. You probably have better things to do than cut and paste texts or search endlessly through a list in search of that one email. Finally you have one place where you can put all license information, update information and manuals, as well as easily find it. You can also see through the ticket history whether there has been something wrong with that one PC, so that you can start looking for replacement. Registered hours are of vital importance to your company. But nobody likes to keep track of their hours. Inserve makes it easy for you by easily registering hours and products.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

MSPs

Audience

IT companies interested in a service desk software to manage and track information

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$195 per month
for up to 500 users. Larger plans available.
Free Version Not Supported
Free Trial Supported

Pricing

€39 per user per month
billed annually
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Azurative
Founded: 2018
United States
www.cloudradial.com

Company Information

Inserve
Founded: 2019
Netherlands
inserve.nl/

Alternatives

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Focus Desk

Focus Desk

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Vorex

Vorex

Kaseya
Thread

Thread

Thread Magic
Requestor

Requestor

Requestor Technologies
HappySat

HappySat

Invarosoft
365Ticketing

365Ticketing

Soft Pepper

Categories

Help Desk Supported
MSP Supported
Portal Supported

Categories

Help Desk Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multi-Channel Communication Not Supported
Multiple Brands / Products Supported
Network Monitoring Not Supported
Real-time Chat Not Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

MSP Features

Backup Management Supported
Billing & Invoicing Supported
CRM Not Supported
Dashboard Supported
Help Desk Supported
Issue Management Supported
Live Chat Not Supported
Patch Management Not Supported
Privileged Access Management (PAM) Not Supported
Project Management Supported
Remote Access Not Supported
Remote Systems Monitoring Not Supported
Scheduling Supported

Portal Features

Chat Not Supported
Collaboration Supported
Content Management Supported
Document Management Supported
File Sharing Supported
Search Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multi-Channel Communication Not Supported
Multiple Brands / Products Not Supported
Network Monitoring Not Supported
Real-time Chat Not Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Not Supported
Ticket Management Supported

Integrations

Autotask PSA Supported
ConnectBooster Supported
ConnectWise CPQ Supported
ConnectWise PSA Supported
Datto RMM Supported
Domotz Supported
Exact Online Not Supported
Freshservice Not Supported
Gripp Not Supported
Kaseya BMS Supported
Microsoft 365 Supported
MyGlue Supported
OTRS Not Supported
QuoteWerks Supported
Syncro Supported
Voyced Not Supported
Wise-Pay Supported
Wise-Sync Supported
Zendesk Chat Supported
osTicket Not Supported

Integrations

Autotask PSA Supported
ConnectBooster Not Supported
ConnectWise CPQ Not Supported
ConnectWise PSA Not Supported
Datto RMM Not Supported
Domotz Not Supported
Exact Online Supported
Freshservice Supported
Gripp Supported
Kaseya BMS Not Supported
Microsoft 365 Not Supported
MyGlue Not Supported
OTRS Supported
QuoteWerks Not Supported
Syncro Not Supported
Voyced Supported
Wise-Pay Not Supported
Wise-Sync Not Supported
Zendesk Chat Not Supported
osTicket Supported
Claim CloudRadial and update features and information
Claim CloudRadial and update features and information
Claim Inserve and update features and information
Claim Inserve and update features and information