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About

Clientshare launched in 2017 with a vision to fix supplier-client relationships on a global scale. From our very first client, to our latest enterprise win, we’ve maintained our passion for helping B2B enterprises retain and grow their customers by giving them the tools to stand out, win trust and deliver exceptional Business Reviews. We have built the world's leading Business Reviews platform, Pulse. Pulse gives your business the tools to manage your entire Business Review and feedback process, measure customer satisfaction through NPS, CSAT and written feedback, and master retention and growth by effectively identifying risks and opportunities with accounts. We work with organisations across Logistics, Facilities Management, Process Outsourcing and Manufacturing to provide them with the tools needed to create, deliver, measure and act on reviews and feedback. If you are a Clientshare Pulse users, please leave a review and share your experience with us!

About

Totango is a customer success platform built to help businesses streamline operations, drive retention, and scale revenue without limits. Designed for cross-functional teams, it unifies customer data, health insights, and engagement tools into one connected system. With flexible dashboards, automated workflows, and best-practice playbooks, teams can efficiently manage complex accounts and multi-product environments. Totango equips organizations to understand customer health in real time, proactively reduce churn, and deliver value at every stage of the journey. Its enterprise-grade security ensures data remains protected while teams execute at scale. As companies grow, Totango adapts with them, supporting thousands of customers through digital programs or high-touch strategies.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Clientshare Pulse benefits account teams & senior leaders at large enterprise B2B service providers.

Audience

Totango is built for customer success, sales, and revenue teams at growing or enterprise organizations that need scalable tools to reduce churn, improve retention, and accelerate customer value delivery

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

Available on request
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • You can very easily see where you have accounts that need some extra attention to prevent churn. This has been essential for us in some key cases. On the other hand, you can also see your team's areas of success and strength, making it easier to celebrate the wins and see where contracts could grow.

Cons

  • I don't see any particular cons with the platform, and the Clientshare team is always asking for feedback which gets acted upon - practicing what they preach!

Pros & Cons from Real Users

Pros

  • Easy to integrate. The user interface is clean and offers great customization in its dashboard. It helps to understand the customer better and help to deliver the best as they required.

Cons

  • It worked great for me. Nothing to share about cons.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Clientshare
Founded: 2016
United Kingdom
www.myclientshare.com

Company Information

Totango
Founded: 2010
United States
www.totango.com

Alternatives

Alternatives

CHI Express

CHI Express

Logica Infotech Services

Categories

Categories

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Success Features

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Experience Management Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Marketing Automation Features

A/B Testing
Analytics / ROI Tracking
Artificial Intelligence
Content / Blogging Platform
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking

Integrations

APIANT
Adobe Marketo Engage
Catalyst
Desktop.com
GTM Buddy
Google Docs
Grow
InboxCRM by AppEQ
Jira
Jira Service Management
Jira Work Management
Retently
SAP Marketing Cloud
SAP Sales Cloud
Segment
Slack
Stackreaction
Vervemail
Zendesk
Zoho Directory

Integrations

APIANT
Adobe Marketo Engage
Catalyst
Desktop.com
GTM Buddy
Google Docs
Grow
InboxCRM by AppEQ
Jira
Jira Service Management
Jira Work Management
Retently
SAP Marketing Cloud
SAP Sales Cloud
Segment
Slack
Stackreaction
Vervemail
Zendesk
Zoho Directory
Claim Clientshare and update features and information
Claim Clientshare and update features and information
Claim Totango and update features and information
Claim Totango and update features and information