Clickalong vs. Product Fruits Comparison


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About Clickalong is an AI customer support platform for SaaS and software teams. Its in-app chat widget answers questions from selected help documents in the user's language and cites sources. When a user needs help completing a task, Clickalong can highlight the relevant buttons and fields and guide them step by step. Teams can record interactive product tours with a Chrome extension, view the user's screen, and hand conversations to a person through a shared inbox with assignment, notes, saved replies, and visitor context. The platform also includes a public help center, analytics for conversations and tour completion, and reports on unanswered questions. Slack alerts and Zendesk ticket handoff connect support workflows, while a REST API, OpenAPI specification, signed webhooks, and TypeScript SDK support custom integrations. Paid plans include monthly AI credits; guided tours and other advanced tools are available on higher tiers.	About Product Fruits is a no-code user onboarding platform for web-based apps. It allows you to onboard users and show them how to derive value from your product. Increase adoption, conversion & retention with: Interactive product tours & walkthroughs for guiding users step by step Hints, beacons & tooltips for highlighting new features, delivering tips & providing contextual support Onboarding checklists for showing users progress of their onboarding journey Announcements for publishing important news directly in your application Feedback widget to make it easy for users to report bugs and share ideas Life Ring Button for providing one centralized location for all your onboarding and support documentation as well as any 3rd-party chat widget Knowledge base for allowing users to solve problems without having to contact your support Custom events for triggering flows based on user behavior Segmentation for tailoring experiences to personas Analytics to understand user behavior
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience SaaS companies and software teams that want users to finish tasks without opening a support ticket.	Audience Product owners trying to increase adoption, conversion & retention of their apps
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $45/month Free includes 2 seats, a chat widget, and a shared inbox, but no AI agent. Paid plans are $45/month (Mini, 4 seats, $5 in monthly AI credits), $95/month (Essentials, 10 seats, $25 in monthly AI credits), and $295/month (Plus, 20 seats, $75 in monthly AI credits), per workspace. All plans include unlimited conversations; Plus costs $10/month for each additional seat. New workspaces get a 14-day trial of every feature with no credit card. Prices are in US dollars, billed monthly; applicable tax is added at checkout. Free Version Supported Free Trial Supported	Pricing $79 per month $59 per month with yearly payment Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.9 / 5 ease 4.3 / 5 features 4.6 / 5 design 4.2 / 5 support 5.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros Product fruits is an easy-to-use Digital Adoption Platform that allows SaaS platforms to make their applications easier to use and understand. Product fruits is a simple but loaded tool, created with user perspective and engineered to use in detail. The tool provides end to end feature loaded user behaviours that behave very well on client applications. The tool is easy on our application, does not reduce the page performance by a lot and integrates seamlessly with the client application, almost as if it were in-built and not an external tool layered on top of my application. - Extensive functionality, solves almost all problems for user training and onboarding - Instant and super high quality tech support - Affordable Price We use Product Fruits for onboarding. It has a range of features make the initial experience with our (rather complex) software as pleasant as possible to our prospects. It is very customisable. Customer support. Final Product. Adaptability of the system. No more labor intensive personal onboarding - set it up and let it do its thing. Oh and did I mention - the customer support? Easy to use, ready for non technical users. Extended time to implement the tool, no issues with extending trial to perform additional tests. Cons Not applicable currently. The tool has proven to be practically perfect with no cons so far. -Complicated, sometimes not intuitive interface -Flexible setup requires knowledge of html and css, at least the basics It takes time to set up and you might want to ad css selectors to your product. Tricky to use if you are a first timer. Development tool that could be a struggle for non-developer type mortals. Limited options to customise knowledge base design.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information Profitonium Apps Founded: 2022 India clickalong.ai	Company Information Product Fruits Founded: 2020 Czech Republic productfruits.com/
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Categories AI Customer Support Agents Supported	Categories Customer Communications Management Supported Customer Engagement Supported Customer Experience Supported Customer Feedback Supported Customer Onboarding Supported Customer Self-Service Supported Customer Success Supported Customer Training Supported Digital Adoption Platforms Supported Digital Employee Experience (DEX) Management Supported Interactive Product Tour Supported Knowledge Management Supported Low-Code Development Supported No-Code Development Supported Onboarding Supported Personalization Supported
	Show More Features Customer Communications Management Features Batch Communications Not Supported Chat / Messaging Not Supported Content Management Not Supported Email Distribution Not Supported Interactive Content Supported Multi-Channel Communications Not Supported On-Demand Communications Supported Personalization Supported Print Management Not Supported Template Management Not Supported Video Content Supported Customer Engagement Features Analytics Supported Churn Management Supported Communication Management Supported Community Management Not Supported Content Syndication Not Supported Feedback Collection Supported Gamification Supported Live Chat Not Supported Video Content Not Supported Customer Experience Features Action Management Not Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Supported Multi-Channel Collection Not Supported Sentiment Analysis Not Supported Survey Management Not Supported Text Analysis Not Supported Trend Analysis Not Supported Customer Feedback Features Alerts / Notifications Not Supported Behavior Analytics Not Supported Bug Reports Supported Community Feedback Tools Not Supported Live Chat Not Supported Negative Feedback Management Not Supported Net Promoter Score (NPS) Not Supported Screenshot / Screen Capture Supported Surveys Supported User Testing Tools Not Supported Video Feedback Not Supported Visual Feedback Tools Not Supported Voice of the Customer (VoC) Not Supported Website Feedback Not Supported Customer Success Features Account Alerts Not Supported Account Management Not Supported Communication Management Not Supported Customer Engagement Supported Customer Lifecycle Management Not Supported Health Score Not Supported Onboarding Supported Revenue Management Not Supported Usage Tracking / Analytics Not Supported Win / Loss Analysis Not Supported Digital Adoption Platforms Features Audience Segmentation Supported Content Creation Supported Contextual Guidance Supported Data Validation Not Supported In-App Training Supported Launch Management Supported Multi-Language Supported Self Service Tools Supported Surveys & Feedback Supported User Onboarding Supported Knowledge Management Features Artificial Intelligence (AI) Not Supported Cataloging / Categorization Supported Collaboration Not Supported Content Management Supported Decision Tree Not Supported Discussion Boards Not Supported Full Text Search Supported Knowledge Base Management Supported Self Service Portal Supported Low-Code Development Features AI-Assisted Development Not Supported Business Process Automation Not Supported Collaborative Development Not Supported Data Aggregation and Publishing Not Supported Deployment Management Not Supported Drag & Drop Supported Integrations Management Not Supported Iteration Management Not Supported Performance Monitoring Not Supported Requirements Management Not Supported Templates Not Supported Visual Modeling Not Supported Web / Mobile App Development Not Supported Workflow Management Not Supported No-Code Development Features AI-Assisted Development Not Supported Business Process Automation Not Supported Collaborative Development Not Supported Data Aggregation and Publishing Not Supported Deployment Management Not Supported Drag & Drop Supported Integrations Management Not Supported Iteration Management Not Supported Performance Monitoring Not Supported Requirements Management Not Supported Templates Supported Visual Modeling Not Supported Web / Mobile App Development Supported Workflow Management Supported Onboarding Features Course Management Not Supported Document Management Not Supported E-Verify / I-9 Forms Not Supported Electronic Forms Not Supported Electronic Signature Not Supported Employee Handbook Not Supported Employee Portal Not Supported File Management Not Supported Job Description Management Not Supported Orientation Management Supported Self Service Portal Not Supported Task Management Not Supported Tax Forms Not Supported Training Management Supported Personalization Features A/B Testing Not Supported Abandoned Cart Saver Not Supported Account Based Marketing Not Supported Behavioral Targeting Supported Campaign Segmentation Supported Content Analytics Not Supported Contextual Targeting Not Supported Customer Profiles Not Supported Experience Management Supported Recommendation Engine Not Supported Website Personalization Not Supported
Integrations Slack Supported ActiveCampaign Not Supported Crisp Not Supported Customer.io Not Supported Freshdesk Not Supported GitHub Supported Google Analytics Not Supported Heap Not Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported Intercom Not Supported Mixpanel Not Supported Notion Supported Smartlook Not Supported Typeform Not Supported Zendesk Supported Zendesk Chat Not Supported Show More Integrations View All 4 Integrations	Integrations Slack Supported ActiveCampaign Supported Crisp Supported Customer.io Supported Freshdesk Supported GitHub Not Supported Google Analytics Supported Heap Supported HubSpot CRM Supported HubSpot Customer Platform Supported Intercom Supported Mixpanel Supported Notion Not Supported Smartlook Supported Typeform Supported Zendesk Not Supported Zendesk Chat Supported Show More Integrations View All 14 Integrations
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