Click2Magic vs. ClickDesk Comparison


Click2Magic Tvisha Systems Pvt Ltd	ClickDesk	+	+
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About Click2Magic helps businesses of all forms and sizes engage their website visitors with its live chat facility. Not just only live chat, but it also allows business owners to assess qualified leads and helps them convert into the potential customer base. This real-time customer engaging software lets you know the behavior, purchasing patterns, expectations, and needs of the customer, making you work on what they want. You can integrate Click2Magic across the websites of web and mobile apps as a chat widget to instantly handle all your client-customer concerns. Be it for sales, marketplace, tech support, product or service-related inquiries, this customer support lives chat software ensures to chat with your customers with its seamless features.	About Convert your visitors to happy customers. Bring conversations to life through voice and video chats. Put a face to your business and a voice to your answers. Chat with web visitors in real-time. The easiest live chat app on the planet! Voice chat and video chat are browser-based. No installation is required. HelpDesk is Automatically integrated with our live chat tool to keep you on top of issues. Call Social Toolbars Increase social media traffic. Bring Twitter and Facebook into our live chat app. helpdesk Plugins One-click integrations with your favorite apps and plugins. Web Analytics Mobile App Take chats and manage tickets on the go using your mobile device. Take chats and manage tickets on the go using your mobile device. One-click integrations with your favorite apps and plugins. Increase social media traffic. Bring Twitter and Facebook into our live chat app.
Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies that need a live chat solution	Audience Companies of all sizes that want to convert website visitors to happy customers
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $39/per seat/ month ENTERPRISE $69/month Per Seat/Month, Billed Annually. ADD-ON $18/month Extra features Free Version Supported Free Trial Supported	Pricing $9.99 per month Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 5.0 / 5 ease 4.8 / 5 features 5.0 / 5 design 4.8 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros Easy to setup and install. Best for sales, support, and marketplaces. Reliable and robust live chat software that is tailor-made for all business verticals. Easy to use and handle. more Intuitive, Reliable, and Affordable. Best for customer support and sales. The customer service through Click2Magic is pretty good. We have improved our customer base and improved more sales than before. This live chat app saved our time, money, and efforts. It has simple yet productive features. Businesses can know the customers’ behavior and insights into their business. The instant and real-time conversation with visitors brought many customers and improved our sales. Cons Right now there is nothing to dislike for this particular product I use. This is one of the most reliable and robust live chat apps. It is good to integrate into websites. No cons. As of now, I can't see any issues about this app. This live chat app has no more other issues as of now.
Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Supported
Company Information Tvisha Systems Pvt Ltd India www.click2magic.com	Company Information ClickDesk Founded: 2011 United States www.clickdesk.com
Alternatives ApexChat	Alternatives Socialboards
ProProfs Chat ProProfs	Live Assist for Microsoft Dynamics 365 Communication Business Avenue
LinkedChat	Alcméon
The Chat Shop	Social Intents
UserStak View All	Kayako View All
Categories Live Chat Supported	Categories Conversational Commerce Supported Customer Satisfaction Supported Customer Service Supported Help Desk Supported Live Chat Supported
Live Chat Features Canned Responses Supported Customizable Branding Not Supported Geo Targeting Not Supported Offline Form Supported Proactive Chat Supported Screen Sharing Not Supported Third Party Integration Not Supported Transfers / Routing Not Supported Website Visitor Tracking Supported	Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Supported Offline Form Not Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported Show More Features Customer Service Features Alerts / Escalation Not Supported Appointment Management Not Supported Call Center Management Not Supported Email Management Not Supported Knowledge Base Not Supported Live Chat Supported Performance Metrics Not Supported Queue Management Not Supported Self Service Portal Not Supported Social Media Integration Not Supported Surveys & Feedback Not Supported Virtual Assistant Not Supported Workflow Management Not Supported Help Desk Features Alerts / Escalation Not Supported Automated Routing Not Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Not Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Not Supported Known Issue Management Not Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Not Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Not Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported
Integrations Basecamp Not Supported CS-Cart Multi-Vendor Not Supported CS-Cart Store Builder Not Supported Desktop.com Not Supported GetResponse Not Supported Gmail Not Supported Google Analytics Not Supported Hipsocial Not Supported Joomla! Not Supported Mailchimp Not Supported Nimble Not Supported OpenCart Not Supported Parsey Not Supported Salesforce Not Supported Slack Not Supported Smartsheet Not Supported Unbounce Not Supported WordPress Not Supported Zendesk Not Supported Zoho CRM Not Supported Show More Integrations	Integrations Basecamp Supported CS-Cart Multi-Vendor Supported CS-Cart Store Builder Supported Desktop.com Supported GetResponse Supported Gmail Supported Google Analytics Supported Hipsocial Supported Joomla! Supported Mailchimp Supported Nimble Supported OpenCart Supported Parsey Supported Salesforce Supported Slack Supported Smartsheet Supported Unbounce Supported WordPress Supported Zendesk Supported Zoho CRM Supported Show More Integrations View All 43 Integrations
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