Click2Coach

Click2Coach

Envision Telephony
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About

Our award winning Click2Coach solution helps with upfront training of agents, using real customer interaction scenarios and examples of how to handle different customer interactions. Once agents are on the floor, handling phone calls or omnichannel interactions, ongoing coaching is what develops highly engaged and effective agents and exceptional customer experiences. Coaching is an ongoing effort that drastically improves the effectiveness and productivity of agents. Coaching an agent is similar to coaching a sports athlete, where stellar performers are developed with ongoing coaching that refines skills and motivates. The smallest adjustments can deliver huge gains in performance. Agents who receive coaching and objective feedback also refine their skills, improve their effectiveness, stay engaged and deliver a better customer experience.

About

net2phone is an AI-powered business communication platform for companies serious about customer experience. Trusted by 500,000+ users and backed by 30+ years of experience, net2phone eliminates the friction of scattered channels and disconnected tools, so every conversation drives retention and growth. Unite unifies voice, messaging, video, and chat in one place, with call recording, sentiment analysis, and AI-generated follow-ups. AI Agent automates customer inquiries and workflows across phone and chat in 30+ languages, handing off to humans when needed. Coach AI reviews 100% of interactions to guide agent performance. uContact gives high-volume teams omnichannel routing and real-time dashboards. Every solution integrates with the tools you already use and runs on enterprise-grade security. Beyond software, net2phone provides expert guidance at every step, from setup to integration to ongoing optimization, so your technology delivers measurable results.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

Call centers and businesses looking for a cloud call center software solution for their business needs

Audience

Companies that need a high-quality business phone system & unified communications solution

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$17.99/month/user
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.7 / 5
ease 4.0 / 5
features 5.0 / 5
design 4.7 / 5
support 4.7 / 5

Pros & Cons from Real Users

Pros

  • It allows the team to work remotely but still be connected to our phone system. The analytics and features the software allows is remarkable. It ties into salesforce so you do not have to manually make notes of call times and duration. *You can even set it up to record so making manual call notes can be a thing of the past. *I believe this is possible, we are currently working on setting it up into salesforce so we have not enabled this feature yet.
  • Works very well for whatever business model it answering setup you need. Lots of data and many options!! Recommended.
  • Love how easy it is to forward a call, blind or not.

Cons

  • Before the versature app was released trying to get it set up on your own voip serves was challenging but since then it has become very easy.
  • Took a little time to learn and tweak but truly once it’s up and running all is well.
  • Custom backgrounds/screensavers is a must have for the phones.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Company Information

Envision Telephony
Founded: 1994
United States
www.envisioninc.com

Company Information

net2phone
Founded: 1990
United States
www.net2phone.com

Alternatives

Alternatives

UNIVERGE BLUE

UNIVERGE BLUE

NEC Corporation
Call Coach AI

Call Coach AI

Icana.AI
TeleCMI

TeleCMI

TeleCMI Technologies

Categories

Call Center Supported
Call Recording Supported
Training Supported

Categories

AI Voice Agents Supported
Auto Dialer Supported
Business VoIP Supported
Call Center Supported
Cloud PBX Supported
Communications Supported
Online Fax Supported
Sales Dialers Supported

Call Center Features

Blended Call Center Not Supported
Call Logging Supported
Call Recording Supported
Call Scripting Not Supported
Campaign Management Not Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Not Supported
Manual Dialer Not Supported
Outbound Call Center Not Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Not Supported
Real-time Chat Supported
Reporting/Analytics Supported

Call Recording Features

Archiving Supported
Call Sharing Supported
Distributed Call Recording Supported
Event Triggered Recording Supported
File Transfer Not Supported
Instant Retrieval Supported
On-Demand Recording Supported
Recording Bookmarking Not Supported
Scheduled Recording Supported
Screen Activity Recording Supported
Video Call Recording Supported

Training Features

Academic / Education Not Supported
Asynchronous Learning Not Supported
Blended Learning Not Supported
Built-In Course Authoring Supported
Built-in LMS Supported
Certification Management Not Supported
Corporate / Business Not Supported
eCommerce Not Supported
Learner Portal Supported
Mobile Learning Not Supported
Simulation Not Supported
Synchronous Learning Not Supported
Training Companies Not Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Not Supported
Campaign Management Supported
Database Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Business Phone Systems Features

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Call Routing Supported
Employee Directory Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Supported
Web Conferencing Supported

Business VoIP Features

Call Parking Supported
Call Recording Supported
Contact Management Not Supported
Encryption Not Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Not Supported

Cloud PBX Features

Call Recording Supported
Call Routing Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Virtual Extensions Supported
Web Conferencing Supported

Online Fax Features

Alerts / Notifications Not Supported
Cloud Storage Not Supported
Electronic Signature Not Supported
Fax via Email Supported
HIPAA Compliant Supported
Large File Support Not Supported
Local Phone Numbers Supported
Mobile Access Not Supported
Toll Free Numbers Supported

Integrations

CloudNuro Not Supported
Google Chrome Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Microsoft Teams Not Supported
Salesforce Not Supported
Slack Not Supported
Zapier Not Supported
Zoho CRM Not Supported
uContact Not Supported

Integrations

CloudNuro Supported
Google Chrome Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Microsoft Teams Supported
Salesforce Supported
Slack Supported
Zapier Supported
Zoho CRM Supported
uContact Supported
Claim Click2Coach and update features and information
Claim Click2Coach and update features and information
Claim net2phone and update features and information
Claim net2phone and update features and information