CiteOpsCommit Works
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Zoom Workforce Engagement ManagementZoom Communications
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Related Products
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CiteOps:
About
CiteOps is designed to connect the intentions of management and planners to the work done by the frontline each shift by putting a well-coordinated shift plan in the hands of your supervisors each shift. To ensure the plan is well-coordinated our software brings together mine planning, maintenance, projects, services, HR and ERP data (and people) to ensure all work is organized and able to be completed by the crews. Shift plans are instantly available to frontline teams on mobile devices and large touchscreens to ensure everyone is on the same page. Supervisors and crew can track progress throughout the shift using our short interval control app, write their shift reports and contribute to daily review meetings all in the same system.
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Zoom Workforce Engagement Management:
About
Zoom Workforce Engagement Management (WEM) combines Zoom Workforce Management and Zoom Quality Management for contact center operations. Workforce Management forecasts contact volumes across voice, video, messaging, and email, then helps planners build and adjust agent schedules, monitor adherence, and manage intraday staffing. Agents can view schedules and submit time-off or shift requests; supervisors can review staffing and schedule activity. Quality Management uses AI-assisted evaluations and scorecards to assess customer interactions, with speech and text analytics to help identify coaching opportunities and service trends. The cloud-based suite is for customer experience and contact center leaders, workforce planners, quality managers, supervisors, and agents coordinating staffing, interaction reviews, and coaching. Zoom WEM integrates with Zoom Contact Center and is included with the Zoom Contact Center Elite plan.
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CiteOps:
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Zoom Workforce Engagement Management:
Platforms Supported
Windows
Supported
Mac
Supported
Linux
Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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CiteOps:
Audience
Companies seeking a solution designed for rapid, sustainable performance improvement
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Zoom Workforce Engagement Management:
Audience
Contact center and customer experience leaders, workforce planners, quality managers, supervisors, and agents responsible for staffing, schedules, adherence, interaction review, and coaching.
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CiteOps:
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Zoom Workforce Engagement Management:
Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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CiteOps:
API
Offers API
Not Supported
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Zoom Workforce Engagement Management:
API
Offers API
Supported
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CiteOps:
Screenshots and Videos |
Zoom Workforce Engagement Management:
Screenshots and Videos |
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CiteOps:
Pricing
$149 per month
Free Version
Not Supported
Free Trial
Supported
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Zoom Workforce Engagement Management:
Pricing
$149/user/month
Workforce Engagement Management is included in Zoom Contact Center Elite, priced at $149 per user per month with annual billing or $179 per user per month with monthly billing.
Free Version
Not Supported
Free Trial
Not Supported
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CiteOps:
Reviews/
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Zoom Workforce Engagement Management:
Reviews/
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CiteOps:
Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Zoom Workforce Engagement Management:
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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CiteOps:
Company InformationCommit Works
Founded: 2012
Australia
www.commit.works/
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Zoom Workforce Engagement Management:
Company InformationZoom Communications
Founded: 2011
United States
www.zoom.com/en/products/workforce-engagement-management/
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CiteOps:
Alternatives |
Zoom Workforce Engagement Management:
Alternatives |
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CiteOps:
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Zoom Workforce Engagement Management:
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CiteOps:
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Zoom Workforce Engagement Management:
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CiteOps:
Categories |
Zoom Workforce Engagement Management:
Categories |
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CiteOps:
Workforce Management Features
Budgeting & Forecasting
Not Supported
Contractor Management
Not Supported
Employee Lifecycle Management
Not Supported
Labor Projection
Not Supported
Performance Appraisal
Not Supported
Recruiting Management
Not Supported
Scheduling
Supported
Skills Tracking
Not Supported
Time & Attendance
Supported
Variable Workforce
Supported
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CiteOps:
Integrations
ServiceNow
Not Supported
Workday HCM
Not Supported
Zendesk
Not Supported
Zoom Contact Center
Not Supported
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Zoom Workforce Engagement Management:
Integrations
ServiceNow
Supported
Workday HCM
Supported
Zendesk
Supported
Zoom Contact Center
Supported
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CiteOps:
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Zoom Workforce Engagement Management:
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