CiteOps

CiteOps

Commit Works
CiteOps Zoom Workforce Engagement Management

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CiteOps:

About

CiteOps is designed to connect the intentions of management and planners to the work done by the frontline each shift by putting a well-coordinated shift plan in the hands of your supervisors each shift. To ensure the plan is well-coordinated our software brings together mine planning, maintenance, projects, services, HR and ERP data (and people) to ensure all work is organized and able to be completed by the crews. Shift plans are instantly available to frontline teams on mobile devices and large touchscreens to ensure everyone is on the same page. Supervisors and crew can track progress throughout the shift using our short interval control app, write their shift reports and contribute to daily review meetings all in the same system.
Zoom Workforce Engagement Management:

About

Zoom Workforce Engagement Management (WEM) combines Zoom Workforce Management and Zoom Quality Management for contact center operations. Workforce Management forecasts contact volumes across voice, video, messaging, and email, then helps planners build and adjust agent schedules, monitor adherence, and manage intraday staffing. Agents can view schedules and submit time-off or shift requests; supervisors can review staffing and schedule activity. Quality Management uses AI-assisted evaluations and scorecards to assess customer interactions, with speech and text analytics to help identify coaching opportunities and service trends. The cloud-based suite is for customer experience and contact center leaders, workforce planners, quality managers, supervisors, and agents coordinating staffing, interaction reviews, and coaching. Zoom WEM integrates with Zoom Contact Center and is included with the Zoom Contact Center Elite plan.
CiteOps:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Zoom Workforce Engagement Management:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
CiteOps:

Audience

Companies seeking a solution designed for rapid, sustainable performance improvement
Zoom Workforce Engagement Management:

Audience

Contact center and customer experience leaders, workforce planners, quality managers, supervisors, and agents responsible for staffing, schedules, adherence, interaction review, and coaching.
CiteOps:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Zoom Workforce Engagement Management:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
CiteOps:

API

Offers API Not Supported
Zoom Workforce Engagement Management:

API

Offers API Supported
CiteOps:

Screenshots and Videos

Zoom Workforce Engagement Management:

Screenshots and Videos

CiteOps:

Pricing

$149 per month
Free Version Not Supported
Free Trial Supported
Zoom Workforce Engagement Management:

Pricing

$149/user/month
Workforce Engagement Management is included in Zoom Contact Center Elite, priced at $149 per user per month with annual billing or $179 per user per month with monthly billing.
Free Version Not Supported
Free Trial Not Supported
CiteOps:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Zoom Workforce Engagement Management:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
CiteOps:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Zoom Workforce Engagement Management:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
CiteOps:

Company Information

Commit Works
Founded: 2012
Australia
www.commit.works/
Zoom Workforce Engagement Management:

Company Information

Zoom Communications
Founded: 2011
United States
www.zoom.com/en/products/workforce-engagement-management/
CiteOps:

Alternatives

Zoom Workforce Engagement Management:

Alternatives

CiteOps:
Zoom Workforce Engagement Management:
CiteOps:
Zoom Workforce Engagement Management:
CiteOps:
PRISM Fatigue Management System

PRISM Fatigue Management System

Predictive Safety SRP
Zoom Workforce Engagement Management:
Zoom Contact Center

Zoom Contact Center

Zoom Communications
CiteOps:
Zoom Workforce Engagement Management:
CiteOps:

Categories

Zoom Workforce Engagement Management:

Categories

CiteOps:

Workforce Management Features

Budgeting & Forecasting Not Supported
Contractor Management Not Supported
Employee Lifecycle Management Not Supported
Labor Projection Not Supported
Performance Appraisal Not Supported
Recruiting Management Not Supported
Scheduling Supported
Skills Tracking Not Supported
Time & Attendance Supported
Variable Workforce Supported
CiteOps:

Integrations

ServiceNow Not Supported
Workday HCM Not Supported
Zendesk Not Supported
Zoom Contact Center Not Supported
Zoom Workforce Engagement Management:

Integrations

ServiceNow Supported
Workday HCM Supported
Zendesk Supported
Zoom Contact Center Supported
CiteOps:
Claim CiteOps and update features and information
Claim CiteOps and update features and information
Zoom Workforce Engagement Management:
Claim Zoom Workforce Engagement Management and update features and information
Claim Zoom Workforce Engagement Management and update features and information