CiteOps

CiteOps

Commit Works
+
+

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About

CiteOps is designed to connect the intentions of management and planners to the work done by the frontline each shift by putting a well-coordinated shift plan in the hands of your supervisors each shift. To ensure the plan is well-coordinated our software brings together mine planning, maintenance, projects, services, HR and ERP data (and people) to ensure all work is organized and able to be completed by the crews. Shift plans are instantly available to frontline teams on mobile devices and large touchscreens to ensure everyone is on the same page. Supervisors and crew can track progress throughout the shift using our short interval control app, write their shift reports and contribute to daily review meetings all in the same system.

About

CommunityWFM is a modern WFM solution that keeps everyone involved in the scheduling process. Developed with a focus on collaboration between remote workforce management (WFM) analysts, supervisors, and agents to improve forecasting and scheduling. Cloud workforce management software built for WFM professionals to make them more efficient at their job. Save time and money with a unique blend of intraday management and automated planning solutions. Mobile WFM has never been more important. Community Everywhere is a must have for optimized scheduling. The on-the-go solution for agents, supervisors, and WFM professionals to communicate about their schedules and shifts. Agents are able to view their current and past schedules in real-time directly within the app so they don't miss any upcoming shifts.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies seeking a solution designed for rapid, sustainable performance improvement

Audience

Call centers and contact centers that want to increase efficiency

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$149 per month
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Commit Works
Founded: 2012
Australia
www.commit.works/

Company Information

CommunityWFM
Founded: 2005
United States
www.communitywfm.com

Alternatives

Alternatives

PRISM Fatigue Management System

PRISM Fatigue Management System

Predictive Safety SRP
FlexShift

FlexShift

FlexShift Software

Categories

Categories

Workforce Management Features

Budgeting & Forecasting Not Supported
Contractor Management Not Supported
Employee Lifecycle Management Not Supported
Labor Projection Not Supported
Performance Appraisal Not Supported
Recruiting Management Not Supported
Scheduling Supported
Skills Tracking Not Supported
Time & Attendance Supported
Variable Workforce Supported

Integrations

8x8 Not Supported
Amazon Connect Not Supported
Asterisk Not Supported
Avaya Aura Not Supported
Avaya Experience Platform Not Supported
CoreInteract by Altigen Not Supported
Enghouse Interactive Contact Center Not Supported
Five9 Not Supported
Genesys Cloud CX Not Supported
LiveVox Not Supported
MiContact Center Business Not Supported
Newbridge Not Supported
NiCE CXone Mpower Not Supported
Sharpen Not Supported
Smartz Solutions Not Supported
Twilio Not Supported
Webex Contact Center Not Supported

Integrations

8x8 Supported
Amazon Connect Supported
Asterisk Supported
Avaya Aura Supported
Avaya Experience Platform Supported
CoreInteract by Altigen Supported
Enghouse Interactive Contact Center Supported
Five9 Supported
Genesys Cloud CX Supported
LiveVox Supported
MiContact Center Business Supported
Newbridge Supported
NiCE CXone Mpower Supported
Sharpen Supported
Smartz Solutions Supported
Twilio Supported
Webex Contact Center Supported
Claim CiteOps and update features and information
Claim CiteOps and update features and information
Claim CommunityWFM and update features and information
Claim CommunityWFM and update features and information