Cisco Webex Calling vs. TeliDesk Comparison


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		Related Products Community Phone Calling made modern. Your business number. Your employees' phones. Our amazing features. A dial menu spoken by our voice actors. Callers press numbers to make purchases, hear MP3s, connect to specific staff, and more. Make and answer calls using your number on multiple phones without the caller ever knowing. Employees hear secret in-house menus, transfer calls, and send voicemails to their email, all from their dialpad. These business features require no new software or hardware. Your dialpad come to life. Porting your business or personal number at the press of a button. Select from our menu of modern voice features for your business or personal line. We'll activate these features on your current phone for you. No work (or learning) required from you. We'll be here to transform your number whenever your desires change. 1,404 Ratings Visit Website TollFreeForwarding Activate your new international phone number in 60 seconds. Choose from phone numbers in over 120+ countries and 1,000 cities. Forward your calls to any phone number in the world. Robust scheduling options allow you to route your calls based on the days and hours of your business. Route your calls to your main call center during business hours and to voicemail during non-business hours. Instantly view detailed information about calls made to your TollFreeForwarding phone number. Learn about your customers' call habits to help make decisions about outbound sales and follow-up. Keep track of your calls by recording all or some of your calls. Recorded calls are stored in call detail records and can be played or downloaded at any time. 3,215 Ratings Visit Website Yeastar P-Series PBX System Focusing on delivering "Easy-first Unified Communications", Yeastar P-Series Phone System offers companies of all sizes with a complete package for calls, video, messaging, and integrations, out of the box. With in-built visual call management, integrated video conferencing, advanced contact center features, and ready-made SMS, WhatsApp, Microsoft Teams, CRMs, and more platform integrations, P-Series boosts productivity at all levels and provides everything across desktop, mobile, and browser with simple user apps. Available in the Appliance, Software, and Cloud Editions, P-Series provides flexible deployment options, allowing you to have it sited on-premises or in the cloud. Balancing costs and future growth, it requires a lower total cost of ownership, less training, and fewer management efforts. The ease of use and future-proof adaptability are paramount. 116 Ratings Visit Website CallTools Revolutionize your contact center with CallTools—the cutting-edge cloud-based software that integrates your inbound and outbound dialing on a single platform. Boost your agents’ productivity and enhance customer engagement like never before with CallTools’ powerful suite of call center features, including predictive dialing, call recording, and multi-touch campaigns with email and SMS capabilities. Get a complete 360-degree view of your agents’ performance and take advantage of real-time reporting. With seamless integration options, advanced queue management, and flexible IVR settings, CallTools ensures a streamlined workflow. Effortlessly manage data targeting and caller ID strategies to optimize connection rates and improve outcomes. Empower your team with a user-friendly interface designed to simplify complex tasks while delivering consistent results. 594 Ratings Visit Website PBXware PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Call Centers and governments worldwide by combining the most advanced of the latest technologies. Bicom Systems’ softswitch is offered in Business, Contact Center and Multi-Tenant Editions, each supporting specific features maximizing performance, reliability, and expandability. 39 Ratings Visit Website Intermedia Unite Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere. It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps. Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences. With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity. AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently. Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement. 1,625 Ratings Visit Website Podium Podium is a comprehensive AI-driven lead management and communication platform utilized by over 100,000 businesses seeking to enhance customer acquisition and retention. At the heart of Podium’s innovation is its AI employee, which ensures businesses respond to incoming leads instantly around the clock, dramatically improving conversion rates and revenue growth. The platform assists businesses in generating more customer reviews, improving their Google rankings, and unifying their lead channels into a single, manageable dashboard. Through the web and mobile applications, businesses can call and text customers, send payment links for quick transactions, and deploy bulk messaging campaigns to boost repeat sales. Podium’s powerful AI-driven automations seamlessly manage customer interactions across multiple communication platforms, providing accurate and timely responses that help drive sales. 2,128 Ratings 800.com 800.com is a business phone and call tracking platform that helps small and growing businesses understand, manage, and respond to inbound calls more effectively. The platform provides local and toll-free numbers, call tracking, call recording, voicemail, SMS, and detailed call reporting so teams can see where calls come from and how they’re handled. Businesses use 800.com to track phone leads across websites, ads, social media, and offline marketing, improve response times, and follow up on missed calls. With integrations for Google Ads, GA4, Meta, Microsoft Ads, and popular CRMs, 800.com connects call data to marketing and sales workflows. The platform is easy to set up, flexible as businesses grow, and designed to turn phone calls into clearer insights and better customer experiences. 2,337 Ratings Visit Website Signalmash Signalmash is a boutique CPaaS built for businesses that need reliable communications and real human support behind every interaction. No tiers. No wait times. Real support for faster development and better outcomes for your customers. Our enterprise-grade customer gets a dedicated Slack channel with our engineers. Direct Tier-1 connections with AT&T, Verizon & T-Mobile. 94% first-time 10DLC approval rate. SMS: 10DLC \| Short code \| Toll-free \| RCS: RCS Rich \| RCS Media through API & No-Code Platform Voice: SIP Trunking \| VoIP \| Termination \| Origination Numbers/DIDs: Local, short code & toll-free numbers \| BCID (Branded Caller ID) Number Intelligence/Lookup: Subscriber Info (CNAM) \| Carrier Information \| Carrier Type (Fixed or Wireless) \| Federal DNC Status Signalmash enterprise-grade reliability, boutique-level support. 16 Ratings Visit Website Phonexa Phonexa is an enterprise-grade tracking and distribution platform for calls, leads, fraud, and compliance, in addition to a fully integrated stack of tools that enable marketers to track and optimize performance. At the core of the Phonexa ecosystem are LMS Sync for intelligent lead management and lead distribution, and Call Logic for advanced call tracking, routing, AI Call Agents, and pay-per-call campaigns, each enhanced by automation and real-time analytics. With a global presence, Phonexa supports clients across diverse industries, including insurance, financial services, home services, and beyond. 238 Ratings Visit Website
About A complete business phone service, in the cloud. Webex Calling gives you a phone service in the cloud so you can make and receive calls on any device, anywhere—all without the overhead and hassle of managing it. A business phone service built for your growing business. Take calls with your business phone number from anywhere, on any device, with a full set of powerful cloud calling features. Forget the costly overhead of a physical business phone system, and easily manage all your services, users, and security in one place. Webex Calling has security built-in as a key foundational element without requiring settings to be updated to stay protected. Make calls with extension numbers, direct inward dialing (DID) numbers, directory URIs (email-style addresses), or directory-based dialing. Never miss an important call with features like shared lines, hunt groups, call waiting, hold/resume, pickup, forward, do not disturb and transfer.	About Lowest priced phone and text service for your small and homebusiness. Why spend a bunch on phone solution for your business? A phone system made simple for everyone. TeliDesk is a self-serve platform that can be configured in as little as 15 minutes. Avoid hassling with phone systems that are complicated and take long to configure. Owning your own business means you’re in control, and your phone service is no exception. Virtual Office enables you to design your own telecom solution based on just what you need, nothing more and nothing less. Online Self-Service means you can easily make changes, anytime or anywhere. Just log in, and go! The more you call, the more you save. As your business grows, so does your discount. Automatic payments via credit card, debit card or PayPal. Prefer to pay cash? No problem. With no equipment to buy or install, our unique Virtual Office enables you to decide where calls ring. Our easy-to-use online interface lets you send calls to any existing phone
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Businesses that want a cloud business phone system	Audience Ideal for Small and Home office business with less the 100 employees who does not like to be locked into a contract.
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing $9.95/user/month Unlimited Seat at $9.95/user/month Value Pack A - $59.95, 8 line, 99 Users Value Pack B - $99.95, 12 line, 99 Users Free Version Free Trial
Reviews/Ratings Overall 4.2 / 5 ease 4.5 / 5 features 4.2 / 5 design 4.8 / 5 support 4.5 / 5 Read all reviews	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros Webex Calling has become a satisfactory service for us, mainly because of the autonomy it has proven to have when working as a business calling system, one of the main features that I liked about this platform is the way in which it is able to receive international calls from any location, and from any device, with the help of this platform, I have been able to configure default devices so I can receive notifications every time I have a new call coming in, so I can answer a new call from my mobile device or from my work area computer, another feature that I liked is that this platform allows me to transfer calls to other partners, put a call on hold, I can pause a call from my mobile device or from my work area computer, so I can answer a new call from my mobile device or from the computer in my work area, another feature that I liked is that this platform allows me to transfer calls to other partners, put a call on hold, I can pause within a call and resume it in a few minutes, in addition, I can also use the virtual receptionist service, in order that automated messages are generated for customers who call us to our business number, this receptionist system is what I liked the most, because it allows me to welcome new customers in the call system. Also important is the excellent communication system that this platform provides me with, as it allows me to communicate via live chat with all my colleagues, within my company, this allows me to send new information and transfer new calls to my active partners. In general, I have really liked this platform because of the usefulness it has to receive calls simultaneously and assign new calls to my partners, this allows me to give primary attention to each of the potential customers that communicate with us through the business phone number. I am impressed by the reliability and ease of use of Cisco Webex Calling. Cisco Webex Calling has powerful features that makes cloud calling efficient. There are many things to like about Cisco Webex Calling. The first is that it is a very reliable system. Calls always connect, and the sound quality is always good. This is because Cisco invests a lot in their network infrastructure. Additionally, Cisco Webex Calling is very user-friendly. It is easy to set up and easy to use. This makes it a great system for both personal and business use. Finally, Cisco Webex Calling is affordable. It is priced competitively with other leading VoIP providers. Great software for calling and meeting. Easy to connect and hold a large number of people. Great way to send files and show project. Cisco Webex has nice features and a good interface. It is nice for doing formal setup video conferences. Cons This platform is incredible to be implemented in any type of company that needs a business telephony system, I recommend it without a doubt because it provides a system for receiving calls and call management, without any technical error, this platform has not presented any type of failure during the time I used it, it is a platform that generates utility in the system of business calls. I do not have any reasons to dislike Cisco Webex Calling. Cisco Webex Calling has been flawless. The main thing I didn't like about Cisco Webex Calling was that it was difficult to use. It was not very user-friendly and I had a lot of trouble figuring out how to use it. Sometime stop working and audio get disconnected. Rest everything works great. The waiting interface is not fine. It disconnects automatically.	Pros & Cons from Real Users Pros Easy to sign up, sales and support are very responsive. I was making calls in a matter of minutes. Mobile app works great. Very easy to setup and great rates. I could not believe their low rates - compared to $25 I was paying my other provider. Their customer service guy Wander was very helpful. They moved my numbers without any issues. It is a very simple service that be setup easily, no contracts and their price is very attractive, and happy with their support. I like their features to add music on hold, announcements and free messaging between my users. Cons No outbound SMS yet, but they do have inbound SMS. None I can think of. I was concerned about moving my number, but they handled it without any issues. All phone systems take a while to get used to, but their staff was very helpful. One they showed me the portal, it was easy to use.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Cisco Founded: 1984 United States www.webex.com/suite/enterprise-cloud-calling.html	Company Information TeliDesk Founded: 2010 United States www.telidesk.com
Alternatives AT&T Phone for Business AT&T	Alternatives RingRoost
ClarityTel	Ooma Office Ooma
Spoke Phone Spoke Network	Insider Telecom
Traverse Telecom	RingCentral RingEX RingCentral
Viasat Business Voice Viasat View All	SoundCurve View All
Categories Business Phone Systems Business VoIP Cloud PBX	Categories Business Phone Systems Business VoIP Cloud PBX
	Business Phone Systems Features Call Logging Call Monitoring Call Recording Call Routing Employee Directory IVR / Voice Recognition Mobile Access Virtual Call Center Web Conferencing Business VoIP Features Call Parking Call Recording Contact Management Encryption IVR / Voice Recognition Ring Groups SIP Trunking Unified Communications Voice Quality Enhancement Cloud PBX Features Call Recording Call Routing IVR / Voice Recognition Ring Groups SIP Trunking Virtual Extensions Web Conferencing
Integrations Box Calero Cisco Webex Expo XT UC Analytics Google Drive Jira MOS Chorus MiaRec Microsoft Teams Rivet Logic Salesforce Shift Teamstack Trello Variphy VoIP Detective Show More Integrations View All 18 Integrations	Integrations Box Calero Cisco Webex Expo XT UC Analytics Google Drive Jira MOS Chorus MiaRec Microsoft Teams Rivet Logic Salesforce Shift Teamstack Trello Variphy VoIP Detective Show More Integrations
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