FreshsuccessFreshworks
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Related Products
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About
Churn Solution is a retention platform for subscription businesses. It helps you keep the customers you already won instead of replacing them.
Subscription revenue leaks in two places most teams never separate. Voluntary churn, where someone reaches the cancel page and leaves. And involuntary churn, where a payment simply fails: an expired card, a bank blocking a recurring charge, an abandoned verification step. Those customers never chose to leave.
Churn Solution handles both. Cancellation flows capture the real reason and offer the right save: a pause, a plan change, or a targeted offer instead of a blanket discount. Smart retries, in-app prompts and dunning by email and SMS recover failed payments. Win-back campaigns re-engage subscribers who already left, segmented by why they went. Analytics show save rates, cancellation reasons and recovered revenue.
Connects natively to Stripe, Braintree, WooCommerce, Paid Memberships Pro and RecurPay, plus webhooks.
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About
Proactive customer success software. Freshsuccess helps software and subscription companies prevent churn, increase expansion, and strengthen customer relationships. Gain more visibility into your customers. Quickly see account health, support tickets, billing history, communications, and user engagement. Identify risks and opportunities. Proactively address customer churn, and identify new advocates or expansion opportunities. Standardize workflows, automate tasks, and establish best-practices for your Customer Success team. See key metrics like churn, expansion, product adoption, and customer health. Leading B2B software and subscription companies trust Freshsuccess. A customer health score captures the attributes and behaviors of successful customers. Instead of relying on intuition, Customer Success professionals use health scores to spot customer risks and opportunities proactively.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Subscription businesses selling to consumers: DTC subscription brands, membership sites, online academies and course platforms, paid content and media, and consumer apps. Typically 5k to 5m USD monthly recurring revenue, running on Stripe, Braintree, WooCommerce, Paid Memberships Pro or Shopify.
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Audience
Customer success teams
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Pricing
$50/month
Free Version
Free Trial
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Pricing
$79 per user per month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationChurn Solution
United States
churnsolution.com
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Company InformationFreshworks
Founded: 2010
United States
www.freshworks.com/customer-success-software/
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Categories |
Categories |
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Customer Success Features
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
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Integrations
5X
Delighted
Freshdesk
Google Cloud Identity
Help Scout
HubSpot CRM
Insightly
NetSuite
Okta
Pipedrive
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Integrations
5X
Delighted
Freshdesk
Google Cloud Identity
Help Scout
HubSpot CRM
Insightly
NetSuite
Okta
Pipedrive
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