Freshsuccess

Freshsuccess

Freshworks
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About

Churn Solution is a retention platform for subscription businesses. It helps you keep the customers you already won instead of replacing them. Subscription revenue leaks in two places most teams never separate. Voluntary churn, where someone reaches the cancel page and leaves. And involuntary churn, where a payment simply fails: an expired card, a bank blocking a recurring charge, an abandoned verification step. Those customers never chose to leave. Churn Solution handles both. Cancellation flows capture the real reason and offer the right save: a pause, a plan change, or a targeted offer instead of a blanket discount. Smart retries, in-app prompts and dunning by email and SMS recover failed payments. Win-back campaigns re-engage subscribers who already left, segmented by why they went. Analytics show save rates, cancellation reasons and recovered revenue. Connects natively to Stripe, Braintree, WooCommerce, Paid Memberships Pro and RecurPay, plus webhooks.

About

Proactive customer success software. Freshsuccess helps software and subscription companies prevent churn, increase expansion, and strengthen customer relationships. Gain more visibility into your customers. Quickly see account health, support tickets, billing history, communications, and user engagement. Identify risks and opportunities. Proactively address customer churn, and identify new advocates or expansion opportunities. Standardize workflows, automate tasks, and establish best-practices for your Customer Success team. See key metrics like churn, expansion, product adoption, and customer health. Leading B2B software and subscription companies trust Freshsuccess. A customer health score captures the attributes and behaviors of successful customers. Instead of relying on intuition, Customer Success professionals use health scores to spot customer risks and opportunities proactively.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Subscription businesses selling to consumers: DTC subscription brands, membership sites, online academies and course platforms, paid content and media, and consumer apps. Typically 5k to 5m USD monthly recurring revenue, running on Stripe, Braintree, WooCommerce, Paid Memberships Pro or Shopify.

Audience

Customer success teams

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$50/month
Free Version
Free Trial

Pricing

$79 per user per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Churn Solution
United States
churnsolution.com

Company Information

Freshworks
Founded: 2010
United States
www.freshworks.com/customer-success-software/

Alternatives

RetentionLens

RetentionLens

Monrad Ruzt Technology

Alternatives

FROGED

FROGED

FROGED Technologies
Butter

Butter

Butter Payments

Categories

Categories

Customer Success Features

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Integrations

5X
Delighted
Freshdesk
Google Cloud Identity
Help Scout
HubSpot CRM
Insightly
NetSuite
Okta
Pipedrive
QuickBooks Online
Recurly
Retently
SSOJet
Sage Intacct
Salesforce
TeamSupport
Zendesk
Zuora

Integrations

5X
Delighted
Freshdesk
Google Cloud Identity
Help Scout
HubSpot CRM
Insightly
NetSuite
Okta
Pipedrive
QuickBooks Online
Recurly
Retently
SSOJet
Sage Intacct
Salesforce
TeamSupport
Zendesk
Zuora
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Claim Churn Solution and update features and information
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