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About

Get great reviews, be the obvious choice, and win more customers — All in one place. Reviews are the referrals of 2020. Hundreds of great reviews are the best way to earn a prospect's confidence. Get them. Win more leads by providing an easy way for customers to text you directly from your website, or elsewhere on the web. Earn customers by providing answers to questions, scheduling appointments, sending product pictures, and staying in touch. Request payments over text message. The conversation starts with a web chat and ends with a payment. 1. Get found with your amazing reviews. 2. Be easy to get in touch with using Webchat. 3. Own the customer conversation throughout the sale. 4. New customers leave great reviews. 5. See step 1.

About

TrustYou helps companies win through the power of listening and provides a guest feedback platform that makes listening to customers easy, powerful, and actionable. The platform unlocks the potential of guest feedback and helps to: - Create unlimited opportunities to listen and respond to guests’ needs. - Understand all reviews across the web and make better business decisions. - Publish hotel reviews on the website and on Google and allow positive feedback to influence bookings. TrustYou empowers companies to earn trust, make better decisions, and ultimately, win.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Service companies that want more online reviews

Audience

Hotels, Hotel Chains, Destinations, Travel Sites, Restaurants

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$149 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 3.0 / 5
design 3.0 / 5
support 4.0 / 5

Pros & Cons from Real Users

Pros

  • Great features and super low cost. We switched over ! Try them out and I promise you won’t regret it.

Cons

  • Nothing so far. All the features are amazing and crazy how affordable it is.

Pros & Cons from Real Users

Pros

  • Trustyou is a great concept. It helps us keep in contact with our guests on property in a quick and efficient way with Scheduled "outreach" messages. These messages are fantastic for our staff to use to connect to our guests or remind them of check out or even relay an urgent message! Another great feature is the "Saved Replies" that you can set up to have generic answers to most asked questions. This helps save time and ensure our information given is uniform. Our guests love the ease of service too!

Cons

  • The only downside is the occasional glitches. Sometimes it can be hard to tell if a coworker is also responding to the same message. It takes some time to get the team to communicate and use the system to see if someone is already responding to a guest. We have figured out some work-arounds with using the Internal Notes and the cancel message button, though a few messages have been sent twice without correction.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Chekkit
Founded: 2016
Canada
www.chekkit.io

Company Information

TrustYou
Founded: 2008
Germany
www.trustyou.com

Alternatives

Alternatives

Rize

Rize

Rize Reviews
LocalReviews

LocalReviews

OneLocal

Categories

Categories

Reputation Management Features

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management Features

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Local Marketing Features

Advertising Management
CRM
Email Marketing
Feedback Management
Live Chat
NAP Management (Name/Address/Phone)
Online Listings Management
PR Management
Reporting / Analytics
Review Management
SEO Management
Social Media Management
Store Locator
Website Management

Reputation Management Features

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management Features

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Integrations

5stelle*
Frontdesk Anywhere
Google Business Profile
HiRUM PMS
Hotel Superhero
Infor HMS
Instagram
Little Hotelier
Preno
Profitroom Booking Engine
Protel Cloud PMS
ShalomCloud
SiteMinder
Stayntouch PMS
Storable Newbook
Zapier
hoteliga
protel MICE

Integrations

5stelle*
Frontdesk Anywhere
Google Business Profile
HiRUM PMS
Hotel Superhero
Infor HMS
Instagram
Little Hotelier
Preno
Profitroom Booking Engine
Protel Cloud PMS
ShalomCloud
SiteMinder
Stayntouch PMS
Storable Newbook
Zapier
hoteliga
protel MICE
Claim Chekkit and update features and information
Claim Chekkit and update features and information
Claim TrustYou and update features and information
Claim TrustYou and update features and information