ChatKlink vs. Sprinklr Service Comparison


ChatKlink Klink	Sprinklr Service Sprinklr	+	+
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About Talk to your website visitors and don't lose more sales with our Live Chat. Features that make your day easier: Unified Communications. Answer multiple channels like WebSite, Facebook, Twitter in exclusive unified inboxes. Quick Reply. Answer all your channels on a single panel, don't keep your customer waiting. Simplified Reporting. See reports in a simplified way, such as average resolution time, open chats, among others. Close deals directly in the solution. With real-time conversation, don't miss out on opportunities, generate more business. And if you are offline, the solution collects the data for you to contact later. Productive Dashboard. Our dashboard was designed to give productivity to your agents. Create as many agents as you want, during the pandemic there are no limitations. Integrations. Integrate with what you need! In addition to the available integrations, ChatKlink offers Webhooks and API for you to connect with whatever you need.	About Sprinklr Service is an enterprise-grade customer service and contact center platform built on a unified customer experience management architecture that consolidates customer interactions across 30+ channels, including social, messaging, live chat, email, voice, and communities, into a single agent desktop with omnichannel routing, case management, and real-time context so agents can deliver consistent, seamless support. It combines AI-powered agent assist, intent-aware routing, conversational IVR, self-service knowledge bases and bots, and supervisor and analytics dashboards to increase agent productivity, improve first-contact resolution, and drive higher customer satisfaction by unifying conversations, insights, and workflows. Sprinklr’s customer self-service features guide customers through automated FAQs and AI chatbots to reduce agent workload, while integrated analytics and reporting provide 360° visibility into agent performance.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience CSRs in Brazil looking for a customer support solution that helps companies engage customers over Messenger, Twitter, Telegram, WeChat, Whatsapp	Audience Enterprises and large customer support teams that need an AI-native omnichannel customer service and contact center platform to unify, automate, and optimize customer support across digital, voice, and social touchpoints
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Klink Founded: 2020 Brazil klink.ai/	Company Information Sprinklr Founded: 2009 United States www.sprinklr.com/products/customer-service/
Alternatives Chatra	Alternatives Zendesk
B2Chat	Salesforce Agentforce Service Salesforce
AnyChat	Zoho Desk Zoho
DeskDingo	Sprinklr
ApexChat View All	DevRev View All
Categories Live Chat	Categories Agentic AI AI Agents AI Customer Service Call Center Chatbot Community Contact Center as a Service (CCaaS) Contact Center Knowledge Base Contact Center Quality Assurance Conversation Intelligence Customer Self-Service Help Desk Live Chat
Live Chat Features Canned Responses Customizable Branding Geo Targeting Offline Form Proactive Chat Screen Sharing Third Party Integration Transfers / Routing Website Visitor Tracking
Integrations Facebook WhatsApp X (Twitter) Instagram Snapchat Sprinklr Telegram TikTok Vimeo WeChat YouTube Show More Integrations View All 5 Integrations	Integrations Facebook WhatsApp X (Twitter) Instagram Snapchat Sprinklr Telegram TikTok Vimeo WeChat YouTube Show More Integrations View All 9 Integrations
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