ValueStreamer

ValueStreamer

Staufen. ValueStreamer GmbH
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About

Chatdesk instantly aggregates and analyzes customer feedback from all of your channels - giving you the most comprehensive insights, with way less effort. Cobbling together fragmented feedback from email, chat, social, surveys, reviews and more is a time-intensive and imperfect process. With Chatdesk, all your feedback will be automatically aggregated into one place, making it easy to spot trends and find new opportunities for growth. Looking for something specific? Chatdesk provides natural language search across every message. Or if you just want the gist, our machine learning tools (powered by GPT-3) generate automatic feedback summaries for easy skimming. And it all seamlessly exports to CSV or your data warehouse. Chatdesk dramatically reduces your inbound call volume, quickly shifting callers to chat and self-service resolutions.

About

Streamline your shop floor management with ValueStreamer, the all-in-one digital solution. Easily view team-specific KPI boards, handle deviation management on the spot, and solve problems with binding tasks using the PDCA and A3 problem solving methods. Automatically aggregate KPIs across all hierarchies. Effortlessly connect to your existing IT systems like MES, ERP, and EDGE through our standardized REST API. Go beyond basic BI and experience true collaboration within your company. Save time, effort, and money with ValueStreamer. Features include: - Target/actual key figures with automatic aggregation of KPI values - Linking of top issues, go & see, feedback, and actions - Deviation management with prioritization in the Pareto chart - T-Cards for process confirmation on the shopfloor - Connectivity via REST API to systems like MES and ERP - Mapping of typical company processes in medium-sized businesses such as AAP, product development process, CIP, and Kanban.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Customer Service solution for companies

Audience

Manufacturing, production, automotive, plant manager, kaizen manager, CIP manager, operational excellence manager

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$99 per month
Free Version Supported
Free Trial Supported

Pricing

$29.95
Easily pay per seat you use. There is no limitation on boards, tasks and KPIs you create.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 4.7 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Easy to use and state of art UI - great API and connectivity! Easy to implement and compatible with most business processes.
  • Optical makeup. Technical implementation. Customizability by the user. Support of my management task. Support by the company ValueStreamer. Introduction of the software was done with the support of a coach for leadership topics from ValueStreamer.
  • Easy to set up and customize, easy to reflect our way of working in it. Browser based - easy. Enables shop floor management / lean leadership in digital workspaces. Supports communication instead of trying to replace it. Allows meetings to become really efficient and short, but also effective, helps with deviation management and problem solving.

Cons

  • It’s not easy to compare dSFM Systems because there are only some systems available that deliver such width of use cases.
  • Actually, I do not miss anything. But I would recommend a video function as a feature.
  • It's not only a software tool, one has to lead actively with it, then it's really powerful.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Chatdesk
Founded: 2016
United States
www.chatdesk.com

Company Information

Staufen. ValueStreamer GmbH
Founded: 2019
Germany
www.valuestreamer.de

Alternatives

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Digital Teamboard

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DataXchange

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Unwrap

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Epicor Advanced MES

Epicor Advanced MES

Epicor Software

Categories

Customer Service Supported

Categories

Manufacturing Intelligence Features

Aggregation Supported
Analysis Supported
Contextualization Supported
KPIs Supported
Propagation Supported
Visualization Supported

Integrations

8x8 Supported
AfterShip Supported
Aircall Supported
Bazaarvoice Supported
Freshdesk Supported
Front Supported
Gorgias Supported
HYDRA Software Not Supported
Intercom Supported
Kustomer Supported
Magento Supported
Olark Supported
REVIEWS.io Supported
Returnly Supported
RingCentral RingCX Supported
UJET Supported
XCALLY Supported
Zendesk Supported

Integrations

8x8 Not Supported
AfterShip Not Supported
Aircall Not Supported
Bazaarvoice Not Supported
Freshdesk Not Supported
Front Not Supported
Gorgias Not Supported
HYDRA Software Supported
Intercom Not Supported
Kustomer Not Supported
Magento Not Supported
Olark Not Supported
REVIEWS.io Not Supported
Returnly Not Supported
RingCentral RingCX Not Supported
UJET Not Supported
XCALLY Not Supported
Zendesk Not Supported
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