ChatDesq

ChatDesq

Apporio Infolabs Pvt Ltd
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About

ChatDesq is a WhatsApp Business messaging platform for brands and teams managing customer support, marketing, and sales conversations. It brings WhatsApp, Instagram, and Facebook Messenger into a shared inbox with chat assignment, routing, roles, private notes, mentions, canned replies, and delivery and read tracking. Teams can send campaigns using approved WhatsApp templates and customer segments, build no-code chatbot flows and scheduled follow-ups, and use an AI agent that answers from a knowledge base and can hand off to a human. Commerce tools support product catalogs, order collection, and payment links in chat. ChatDesq also provides WhatsApp Cloud API onboarding, a REST API, webhooks, and Zapier connectivity. Its browser-based workspace is complemented by iOS and Android apps for replying to conversations.

About

Start collecting answers from your respondents over their favorite platform. Experience the benefits of building on WhatsApp, the world's most popular and beloved platform. 1 in 3 people worldwide use WhatsApp on a daily basis. Don’t ask people to download yet another app when they already have something they love using. Don’t get buried in someone's email inbox, get replied to immediately by going straight to their WhatsApp inbox. Go from a turnaround of hours to minutes. WhatsApp is where respondents feel most comfortable sharing their thoughts and opinions. Meet your respondents where there want to be met. Get response rates of up to >95%. Stop making respondents context switch between email links and clunky websites and talk to them where they already are. Quantitative answers get you the “what” but not the “why.” Combine multi-choice answers with video and audio to get deeper insights by letting people express themselves more fully.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Indian D2C brands and their marketing, sales and support teams

Audience

Companies, brands and enterprises wanting to get insights from videos, photos and audio through a customer feedback platform

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

A free Starter plan is available. Paid plans require a subscription. WhatsApp message charges are based on Meta’s rates plus a platform fee and are deducted from a prepaid wallet.
Free Version Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Company Information

Apporio Infolabs Pvt Ltd
Founded: 2014
India
chatdesq.com

Company Information

Outside Voice
Founded: 2019
Singapore
www.outsidevoice.io

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Zena AI

Fictora Labs

Categories

WhatsApp Marketing Supported

Categories

Survey Supported

Integrations

WhatsApp Supported
Facebook Messenger Supported
Instagram Supported

Integrations

WhatsApp Supported
Facebook Messenger Not Supported
Instagram Not Supported
Claim ChatDesq and update features and information
Claim ChatDesq and update features and information
Claim Outside Voice and update features and information
Claim Outside Voice and update features and information