uContact

uContact

net2phone
5.0 out of 5 stars
Cell Comm Next uContact

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Cell Comm Next:

About

Voice Broadcasting is a web-based automated mass communication technique that send voice messages to thousands of call recipient at once. Organizations can send outbound voice call campaigns to customers to connect with them instantly. In addition to this, the voice calls are used for various purposes in the companies. Cell Comm Next is the best Outbound Dialing / Voice Broadcasting service provider in Delhi, India offers essential support for business to reach the target audience efficiently and effectively. Our team of experts will pre-record the voice messages in the local language or the language preferred by the businesses. Then, we integrate the voice with the system to deliver the information whenever the customer makes a call. Since we are offering flexible service you can choose the plans based on your need.
uContact:

About

Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. Our robust, full-featured platform includes: • Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding • Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR • Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings • Automation - Chat Bots, Form Creator, Workflow Designer
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Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
uContact:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Supported
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Audience

Companies in need of a voice broadcasting solution
uContact:

Audience

Call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to optimize the interactions of their sales and support teams.
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Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
uContact:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
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API

Offers API Not Supported
uContact:

API

Offers API Supported
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Screenshots and Videos

uContact:

Screenshots and Videos

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Pricing

No information available.
Free Version Not Supported
Free Trial Supported
uContact:

Pricing

$59.99/month/user
Free Version Not Supported
Free Trial Supported
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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
uContact:

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
uContact:

Pros & Cons from Real Users

Pros

  • Easy to use. We have had more than 20 licenses, we use them daily in the testing phase in the contact center.

Cons

  • There is no solution to edit field names and their order.
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Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
uContact:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
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Company Information

Cell Comm Next
Founded: 2019
India
www.cellcommnext.com/voice-broadcasting-service-provider-india.php
uContact:

Company Information

net2phone
Founded: 1990
United States
www.net2phone.com/products/cloud-contact-center-solutions
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Alternatives

RingCasting

RingCasting

VoiceLogic
uContact:

Alternatives

CallShaper

CallShaper

5.0 out of 5 stars
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Brainpulse

Brainpulse

Brainpulse Technologies
uContact:
iCallify

iCallify

4.7 out of 5 stars
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Categories

SMS Marketing Supported
Voice Broadcasting Supported
WhatsApp Marketing Supported
uContact:

Categories

uContact:

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Customer Communications Management Features

Batch Communications Supported
Chat / Messaging Supported
Content Management Not Supported
Email Distribution Not Supported
Interactive Content Not Supported
Multi-Channel Communications Supported
On-Demand Communications Supported
Personalization Supported
Print Management Not Supported
Template Management Not Supported
Video Content Not Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Survey Management Supported
Text to Speech Supported
Voice Customization Supported
Voice Mail Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported
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Integrations

Amazon Polly Not Supported
Facebook Not Supported
Infobip Not Supported
Instagram Not Supported
Microsoft Dynamics 365 Not Supported
Microsoft Teams Not Supported
Salesforce Not Supported
Totality Not Supported
Twilio Not Supported
Verbio Not Supported
Wavy Not Supported
WhatsApp Not Supported
net2phone Not Supported
uContact:

Integrations

Amazon Polly Supported
Facebook Supported
Infobip Supported
Instagram Supported
Microsoft Dynamics 365 Supported
Microsoft Teams Supported
Salesforce Supported
Totality Supported
Twilio Supported
Verbio Supported
Wavy Supported
WhatsApp Supported
net2phone Supported
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