CatchpointCatchpoint Systems
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TrueDEMpanagenda GmbH
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Related Products
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About
Instant insight into your customers' digital experience and the performance of all your apps, networks, and digital services. Monitor, analyze, and troubleshoot all digital services. 80% of issues with availability and performance are outside your firewall. Catchpoint's digital experience monitor platform provides you with the necessary insights across your entire service delivery chain in order to quickly identify and fix these issues. Our global network monitors modern, federated applications beyond the firewall. Get specific alerts when something goes wrong and learn how each component of your service delivery chain affects users. Verify the signals that you receive when you combine synthetic and real user monitoring.
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About
TrueDEM by panagenda is a Digital Experience Monitoring (DEM) solution purpose-built for Microsoft 365 environments. It gives IT teams end-to-end visibility into how employees actually experience Teams, Outlook, SharePoint, OneDrive, and other M365 workloads — correlating network performance, device health (CPU, memory, disk), Wi-Fi quality, and Microsoft 365 service health into a single, actionable view. TrueDEM proactively surfaces issues like poor Teams call quality, slow app load times, and degraded network paths before they generate help desk tickets, enabling IT to troubleshoot with root-cause data instead of guesswork. It supports agent-based endpoint monitoring alongside synthetic and real-user telemetry, offers week-over-week trend and anomaly detection, and delivers reporting for adoption, engagement, and experience benchmarking across sites, departments, or the whole tenant.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Companies interested in a comprehensive digital experience monitoring solution
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Audience
IT Operations, Service Desk, and Digital Workplace teams at mid-to-large enterprises running Microsoft 365 at scale, including IT Directors and CIOs responsible for employee digital experience and Teams/M365 performance.
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Not Supported
In Person
Supported
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Company InformationCatchpoint Systems
Founded: 2008
United States
www.catchpoint.com
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Company Informationpanagenda GmbH
Founded: 2007
Germany
www.panagenda.com
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Categories |
Categories |
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Website Monitoring Features
Availability Testing
Supported
Event Logs
Supported
Event-Based Notifications
Supported
FTP Monitoring
Supported
Mail Server Monitoring
Supported
Maintenance Scheduling
Supported
Performance Metrics
Supported
Real Time Monitoring
Supported
Transaction Monitoring
Supported
Uptime Reporting
Supported
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Integrations
AlertOps
Supported
Arc XP
Supported
IBM NS1 Connect
Supported
Microsoft OneDrive
Not Supported
Microsoft Outlook
Not Supported
Microsoft SharePoint
Not Supported
Microsoft Teams
Not Supported
NetScaler
Supported
New Relic
Supported
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Integrations
AlertOps
Not Supported
Arc XP
Not Supported
IBM NS1 Connect
Not Supported
Microsoft OneDrive
Supported
Microsoft Outlook
Supported
Microsoft SharePoint
Supported
Microsoft Teams
Supported
NetScaler
Not Supported
New Relic
Not Supported
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