Callbell vs. Smax AI Comparison


Callbell	Smax AI VIK Solution Co., Ltd.	+	+
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About Sell and support your customers on WhatsApp, Facebook Messenger, Instagram Direct and Telegram from a single multi-agent platform. Invite your teammates and support your customers on WhatsApp Business, Instagram Direct, Messenger and Telegram from a single integrated and multi-agent solution. With Callbell, you can divide your team into teams according to their specific functions, so that your customer always finds what he’s looking for thanks to the automatic routing. Use statistics to analyze your team’s performance, study the best communication strategy and keep control over all communication between your company and its customers. Collaborate with your support or sales team from a single platform on your WhatsApp Business, Instagram Direct, Facebook Messenger and Telegram chats. Unify your customer’s favorite messaging channels on one platform. Improve response time with a system designed for multiple agents.	About Smax AI is All-in-One Sales & Engagement Automation platform designed for growing teams. It brings together AI-powered Live Chat, bot automation, and multi-channel tools to help you connect with leads, support customers, and drive conversions - all from one place. You can manage conversations from Facebook, Instagram, WhatsApp, Telegram, Line and your website in a single inbox, while AI agents handle FAQs, product consults, and order flows 24/7 based on your training data. With Smax AI, you can set up automated replies, remarketing campaigns, and lead captures to grow your audience - without coding. Built-in modules like loyalty cards, lucky wheels, and dynamic forms keep customers engaged and coming back. Smax AI also integrates directly with Meta Ads to sync customer actions for better targeting and ROAS, and works with the tools you already use. Whether you're running social commerce, eCommerce, or local business support, Smax AI helps you sell, support, and scale smart.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Not Supported Android Supported Chromebook Not Supported
Audience Companies and sales teams in need of a tool to sell and support their customers on WhatsApp	Audience E-commerce & Social Commerce Sellers, Influencer-led Businesses & Creators, Local-based Businesses
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $15 per month Free Version Supported Free Trial Supported	Pricing $25/month $49/month $89/month $149/month Free Version Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Callbell Founded: 2018 France www.callbell.eu/en/	Company Information VIK Solution Co., Ltd. Founded: 2018 United States smax.ai/en/
Alternatives Trengo	Alternatives BotPenguin
Whaticket	LiveChat LiveChat Software
AsisteClick	OneHash Chat OneHash
B2Chat	B2Chat
Lemur Live Chat Lemur View All	Infobip View All
Categories Live Chat Supported	Categories Chatbot Supported Live Chat Supported
Live Chat Features Canned Responses Supported Customizable Branding Not Supported Geo Targeting Not Supported Offline Form Not Supported Proactive Chat Supported Screen Sharing Not Supported Third Party Integration Supported Transfers / Routing Not Supported Website Visitor Tracking Not Supported	Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Supported Offline Form Supported Proactive Chat Supported Screen Sharing Not Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Not Supported Show More Features Chatbot Features Call to Action Supported Context and Coherence Supported Human Takeover Supported Inline Media / Videos Supported Machine Learning Not Supported Natural Language Processing Not Supported Payment Integration Supported Prediction Not Supported Ready-made Templates Supported Reporting / Analytics Supported Sentiment Analysis Not Supported Social Media Integration Supported
Integrations Facebook Supported Instagram Supported Booked it Supported Claude Not Supported DeepSeek Not Supported Facebook Messenger Not Supported Gemini Not Supported Gemini Enterprise Not Supported Gmail Not Supported Google Sheets Not Supported Grok Not Supported Groq Not Supported LINE Not Supported Lark Not Supported OpenAI Not Supported Shopify Not Supported Telegram Not Supported TikTok Shop Not Supported WhatsApp Supported Show More Integrations View All 4 Integrations	Integrations Facebook Supported Instagram Supported Booked it Not Supported Claude Supported DeepSeek Supported Facebook Messenger Supported Gemini Supported Gemini Enterprise Supported Gmail Supported Google Sheets Supported Grok Supported Groq Supported LINE Supported Lark Supported OpenAI Supported Shopify Supported Telegram Supported TikTok Shop Supported WhatsApp Not Supported Show More Integrations View All 17 Integrations
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