uContact

uContact

net2phone
+
+

Related Products

  • CallHub
    427 Ratings
    Visit Website
  • DialerAI
    5 Ratings
    Visit Website
  • Air
    849 Ratings
    Visit Website
  • Notifyre
    62 Ratings
    Visit Website
  • 800.com
    2,381 Ratings
    Visit Website
  • Aircall
    1,838 Ratings
    Visit Website
  • CrankWheel
    229 Ratings
    Visit Website
  • iPlum
    9,148 Ratings
    Visit Website
  • Squaretalk
    299 Ratings
    Visit Website
  • CallTrackingMetrics
    938 Ratings
    Visit Website

About

Make a single call to CallMultiplier, or use our website to enter a text message, and we will multiply it and quickly deliver your important recorded voice or mass text message to everyone in your group. CallMultiplier gets important messages out quickly and efficiently for groups of all types and sizes. We're always available when you need us. Whether that's late on a Saturday night, or early on a Tuesday morning, you can speak with a real CallMultiplier employee in our Oklahoma City offices who is eagerly awaiting the chance to help you! Try our service risk free! We believe so strongly that our voice broadcasting and mass texting service will meet your needs, we will refund 100% of your money should you cancel for any reason in the first 30 days. Your time is precious, and you have an important message that you need to get out immediately to everyone in your group. CallMultiplier will solve your problem and help you communicate faster and easier than ever before.

About

Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. Our robust, full-featured platform includes: • Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding • Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR • Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings • Automation - Chat Bots, Form Creator, Workflow Designer

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Supported

Audience

Teams, companies, and individuals searching for a solution to call or text a group of people

Audience

Call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to optimize the interactions of their sales and support teams.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$7.99 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

$59.99/month/user
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Easy to use. We have had more than 20 licenses, we use them daily in the testing phase in the contact center.

Cons

  • There is no solution to edit field names and their order.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

CallMultiplier
Founded: 1995
United States
www.callmultiplier.com

Company Information

net2phone
Founded: 1990
United States
www.net2phone.com/products/cloud-contact-center-solutions

Alternatives

Alternatives

CallingPost

CallingPost

CallingPost Communications

Categories

SMS Marketing Supported
Voice Broadcasting Supported

Categories

SMS Marketing Features

2-Way Messaging Supported
Artificial Intelligence Not Supported
Contact Management Supported
Mass Texting Supported
Message Personalization Supported
MMS Supported
Mobile Coupons Not Supported
Mobile Keywords Supported
Polls / Voting Supported
Reporting/Analytics Supported
Scheduled Messaging Supported
Shortcodes Not Supported
Text-to-Win Not Supported

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Customer Communications Management Features

Batch Communications Supported
Chat / Messaging Supported
Content Management Not Supported
Email Distribution Not Supported
Interactive Content Not Supported
Multi-Channel Communications Supported
On-Demand Communications Supported
Personalization Supported
Print Management Not Supported
Template Management Not Supported
Video Content Not Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Survey Management Supported
Text to Speech Supported
Voice Customization Supported
Voice Mail Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported

Integrations

Amazon Polly Not Supported
Facebook Not Supported
Infobip Not Supported
Instagram Not Supported
Microsoft Dynamics 365 Not Supported
Microsoft Teams Not Supported
Salesforce Not Supported
Totality Not Supported
Twilio Not Supported
Verbio Not Supported
Wavy Not Supported
WhatsApp Not Supported
net2phone Not Supported

Integrations

Amazon Polly Supported
Facebook Supported
Infobip Supported
Instagram Supported
Microsoft Dynamics 365 Supported
Microsoft Teams Supported
Salesforce Supported
Totality Supported
Twilio Supported
Verbio Supported
Wavy Supported
WhatsApp Supported
net2phone Supported
Claim CallMultiplier and update features and information
Claim CallMultiplier and update features and information
Claim uContact and update features and information
Claim uContact and update features and information