Call Record Analyzer vs. Klearcom Comparison


Call Record Analyzer Intelligent Visibility	Klearcom	+	+
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About Need to generate meaningful visual reports from your Cisco UC environment? CRA can help. CRA is a powerful cloud-based, easy-to-use, modern web call detail reporting analytics platform for Cisco® Unified Communications Environments. Provides deep Insight into your UC environment you haven't had before. Quickly understand important calling patterns in your UC environment. Enables you to easily run customizable reports for all department types. Troubleshoot voice and video QOS issues on a per-call basis. Customizable column title definitions. Customizable data formatting. Easily drill down into call record information. Visualization of call flows. Device usage reports. Ability to recognize internal vs. external calls. Add custom caller-id labels. Know exactly the talk utilization of any device. Who placed or received a certain call. Find out why a call was disconnected. See the top talkers by department.	About Klearcom is a cloud-based, AI-powered global voice and IVR testing platform that lets enterprises validate and monitor their phone numbers, toll-free lines, interactive voice response systems, and overall call-path reliability across more than 100 countries and over 330 telecom carriers worldwide. Rather than relying on manual test calls, Klearcom simulates real customer call flows, including fixed-line and mobile networks, to discover where routing errors, voice-quality issues, IVR misconfigurations, or downtime might occur. Its solution suite includes automated end-to-end IVR discovery and mapping, regression testing, toll-free number checks, voice-quality assessments, end-agent-reachability tests, fax-line testing, and global caller simulations, all without requiring any installation or changes to a company’s existing infrastructure. It supports multilingual and multi-dialect IVRs, transcribing and evaluating interactive voice menus in 40+ languages.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Any organization that uses Cisco Unified Communications	Audience Global contact-center operators searching for a solution to test, monitor, and ensure global call-path reliability, voice quality, and uninterrupted customer communication across countries and carriers
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $415 per month Essentials Plan - $415 per month Plus Plan - $725 per month Enterprise Plan - $1295 per month Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Intelligent Visibility Founded: 2014 United States www.callrecordanalyzer.com	Company Information Klearcom Founded: 2016 United States klearcom.com
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Categories Call Accounting Supported VoIP Monitoring Supported	Categories IVR Supported VoIP Monitoring Supported
VoIP Monitoring Features Alerts / Notifications Supported Call Detail Record (CDR) Analysis Supported Call Quality Monitoring Not Supported IP SLA Monitoring Not Supported Jitter Testing Not Supported Latency Monitoring Not Supported MOS Monitoring Not Supported Packet Loss Monitoring Not Supported QoS Monitoring Supported Reporting / Analytics Supported Troubleshooting Supported Show More Features Call Accounting Features By-Extension Reporting Supported Call Duration Supported Call Monitoring Supported Call Volume Supported Caller Identification Supported Inbound Reporting Supported Outbound Reporting Supported Unattended Call Management Supported Who Answered Log Supported
Integrations Amazon Web Services (AWS) Not Supported Avaya Cloud Office Not Supported Cisco CX Cloud Not Supported Cisco Webex Supported Five9 Not Supported Genesys Cloud CX Not Supported Google Cloud Platform Not Supported Microsoft Azure Not Supported NiCE CXone Mpower Not Supported Oracle Cloud Infrastructure Not Supported RingCentral RingCX Not Supported Salesforce Not Supported Talkdesk Not Supported Twilio Not Supported Vonage AI Studio Not Supported Zoom Not Supported Show More Integrations View All 3 Integrations	Integrations Amazon Web Services (AWS) Supported Avaya Cloud Office Supported Cisco CX Cloud Supported Cisco Webex Not Supported Five9 Supported Genesys Cloud CX Supported Google Cloud Platform Supported Microsoft Azure Supported NiCE CXone Mpower Supported Oracle Cloud Infrastructure Supported RingCentral RingCX Supported Salesforce Supported Talkdesk Supported Twilio Supported Vonage AI Studio Supported Zoom Supported Show More Integrations View All 15 Integrations
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