Call Record Analyzer vs. CallRail Comparison


Call Record Analyzer Intelligent Visibility	CallRail	+	+
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About Need to generate meaningful visual reports from your Cisco UC environment? CRA can help. CRA is a powerful cloud-based, easy-to-use, modern web call detail reporting analytics platform for Cisco® Unified Communications Environments. Provides deep Insight into your UC environment you haven't had before. Quickly understand important calling patterns in your UC environment. Enables you to easily run customizable reports for all department types. Troubleshoot voice and video QOS issues on a per-call basis. Customizable column title definitions. Customizable data formatting. Easily drill down into call record information. Visualization of call flows. Device usage reports. Ability to recognize internal vs. external calls. Add custom caller-id labels. Know exactly the talk utilization of any device. Who placed or received a certain call. Find out why a call was disconnected. See the top talkers by department.	About CallRail is here to bring complete visibility to the marketers who rely on quality inbound leads to measure success. Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. We see the opportunities in surfacing and connecting data from calls, forms, chat and beyond—helping our customers get to better outcomes.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Not Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Any organization that uses Cisco Unified Communications	Audience Small to medium businesses, data driven marketers, sales teams, and more.
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $415 per month Essentials Plan - $415 per month Plus Plan - $725 per month Enterprise Plan - $1295 per month Free Version Not Supported Free Trial Supported	Pricing $45.00/month Call Tracking - $45/ mo. Marketing Analytics - $95/mo. Conversation Analytics - $95/mo. Analytics Suite - $145/mo. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 4.8 / 5 Read all reviews
	Pros & Cons from Real Users Pros Straightforward call tracking platform for marketing. I used it for a direct mail campaign we were testing into and it was very easy to get a live look at calls made from the postcards. • It integrates many business tools including Slack and Hubspot. • Easy to visualize data and great call intelligence. • Helps to capture and bring business leads. • Powerful reports and lead management platform. We use this for our clients when running ads. It's the best way to easily swap out numbers on your site for tracking ones. Cons I felt like I really needed to go back and make sure I wasn't overpaying. It ended up with me paying 3 months of services that I really didn't need because I didn't carefully check upon signup. • We had an overall positive experience with it. Some people struggle with the concept of how it works but it does wonders.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Intelligent Visibility Founded: 2014 United States www.callrecordanalyzer.com	Company Information CallRail Founded: 2011 United States www.callrail.com
Alternatives VoIP Detective	Alternatives Phonexa
SolarWinds VNQM SolarWinds	CTM CallTrackingMetrics
Variphy	800.com
CallBroker Report View DAFQUEST	CallSource
Infortel Select ISI Telemanagement Solutions View All	CloudTalk View All
Categories Call Accounting Supported VoIP Monitoring Supported	Categories Call Accounting Supported Call Center Infrastructure (CCI) Supported Call Recording Supported Call Tracking Supported Conversation Intelligence Supported Lead Management Supported Marketing Analytics Supported Online Form Builders Supported Revenue Intelligence Supported
Call Accounting Features By-Extension Reporting Supported Call Duration Supported Call Monitoring Supported Call Volume Supported Caller Identification Supported Inbound Reporting Supported Outbound Reporting Supported Unattended Call Management Supported Who Answered Log Supported Show More Features VoIP Monitoring Features Alerts / Notifications Supported Call Detail Record (CDR) Analysis Supported Call Quality Monitoring Not Supported IP SLA Monitoring Not Supported Jitter Testing Not Supported Latency Monitoring Not Supported MOS Monitoring Not Supported Packet Loss Monitoring Not Supported QoS Monitoring Supported Reporting / Analytics Supported Troubleshooting Supported	Call Accounting Features By-Extension Reporting Supported Call Duration Supported Call Monitoring Not Supported Call Volume Supported Caller Identification Not Supported Inbound Reporting Supported Outbound Reporting Supported Unattended Call Management Not Supported Who Answered Log Not Supported Show More Features Call Recording Features Archiving Supported Call Sharing Supported Distributed Call Recording Supported Event Triggered Recording Not Supported File Transfer Not Supported Instant Retrieval Supported On-Demand Recording Not Supported Recording Bookmarking Not Supported Scheduled Recording Not Supported Screen Activity Recording Not Supported Video Call Recording Not Supported Call Tracking Features Call Log Not Supported Call Recording Supported Call Routing Supported Caller Identification Supported Campaign Management Supported Conversion Tracking Supported CRM Not Supported IVR / Voice Recognition Supported Keyword Tracking Supported Lead Management Features Activity Tracking Supported Campaign Management Supported Lead Capture Supported Lead Distribution Not Supported Lead Nurturing Not Supported Lead Scoring Supported Lead Segmentation Supported Pipeline Management Not Supported Prospecting Tools Not Supported Source Tracking Supported Marketing Analytics Features A/B Testing Not Supported Campaign Management Not Supported Channel Attribution Supported Customer Journey Mapping Not Supported Dashboard Supported Performance Metrics Supported Predictive Analytics Not Supported ROI Tracking Not Supported Social Media Metrics Not Supported Website Analytics Not Supported Revenue Intelligence Features Actionable Insights Supported Alerts / Notifications Supported Call Scoring Supported Conversation Intelligence Supported CRM Interactions Not Supported Dashboard Supported Email/Message Interactions Not Supported Market Intelligence Not Supported Phone Call Interactions Supported Pipeline Visibility Not Supported Sales Coaching Not Supported Video Call Interactions Not Supported
Integrations APIANT Not Supported AgencyAnalytics Not Supported AgencyPlatform Not Supported Aritic Sales Not Supported Capsule Not Supported ChannelMix Not Supported EasySendy Pro Not Supported Enthu.ai Not Supported Facebook Not Supported Integrate.io Not Supported LeadSquared Not Supported Octoboard Not Supported Optmyzr Not Supported Salesforce Not Supported Slack Not Supported SmartBI Not Supported Snowplow Analytics Not Supported VisitorTrack Not Supported WordPress Not Supported Workers by Delos Not Supported Show More Integrations View All 3 Integrations	Integrations APIANT Supported AgencyAnalytics Supported AgencyPlatform Supported Aritic Sales Supported Capsule Supported ChannelMix Supported EasySendy Pro Supported Enthu.ai Supported Facebook Supported Integrate.io Supported LeadSquared Supported Octoboard Supported Optmyzr Supported Salesforce Supported Slack Supported SmartBI Supported Snowplow Analytics Supported VisitorTrack Supported WordPress Supported Workers by Delos Supported Show More Integrations View All 106 Integrations
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