Call Coach AIIcana.AI
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Related Products
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Call Coach AI:
About
CallCoach is an AI-powered coaching and analytics platform designed to improve the performance of sales and customer service teams by analyzing every customer interaction across voice calls, chat, and digital channels. It evaluates not only what is said but how it is said, measuring tone of voice, empathy, pacing, articulation, and communication effectiveness to provide a deeper understanding of conversation quality. It processes 100% of interactions rather than small samples, transforming previously unmonitored conversations into actionable insights that can be used for coaching, compliance, and performance optimization. It delivers near real-time feedback to agents, along with structured reports and ongoing insights for team leaders, enabling continuous improvement and faster skill development. CallCoach also includes simulation capabilities, allowing agents to practice realistic conversations, handle objections, and refine techniques in a safe environment.
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Ender Turing:
About
Ender Turing is a conversation intelligence and speech analytics platform for contact centers, sales, and customer-success teams. It analyzes calls, chats, emails, support tickets, and meetings, producing transcripts, summaries, topics, tags, and configurable quality scores. AutoQA applies scorecards across conversations, while search, dashboards, charts, and funnels help teams examine customer reasons, script adherence, satisfaction, and performance. EnderGPT answers questions about conversations with cited examples, and automated alerts, reports, and coaching workflows help teams act on findings. Connectors, a browser extension, REST API, SFTP, and file upload bring conversation data into the platform. Enterprise plans support private-cloud and on-premise deployment.
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Call Coach AI:
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Ender Turing:
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Call Coach AI:
Audience
Contact centers, sales teams, and customer service organizations that want to improve agent performance and customer interactions through AI-driven conversation analysis and coaching
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Ender Turing:
Audience
Contact centers and customer-success teams that need conversation analytics, automated quality scoring and coaching.
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Call Coach AI:
Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
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Ender Turing:
Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Call Coach AI:
API
Offers API
Not Supported
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Ender Turing:
API
Offers API
Supported
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Call Coach AI:
Screenshots and Videos |
Ender Turing:
Screenshots and Videos |
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Call Coach AI:
Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Ender Turing:
Pricing
$39/agent/month
A free plan is available and does not expire. Contact-center accounts include up to 5 agents and 100 calls per agent per month, with a 10-minute call limit; sales and customer-success accounts include up to 3 users and 50 conversations per month, with a 30-minute meeting limit. Team plans start at $39/agent/month for contact centers and $59/user/month for sales and customer success. Business plans start at $79/agent/month and $89/user/month, respectively. Paid plans have no seat, conversation, or duration limits. Enterprise pricing is custom; private-cloud and on-premise deployment are available, with a one-time setup fee for on-premise. Ender Assist is available for $0.49 per assisted call.
Free Version
Supported
Free Trial
Not Supported
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Call Coach AI:
Reviews/
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Ender Turing:
Reviews/
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Call Coach AI:
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Ender Turing:
Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Call Coach AI:
Company InformationIcana.AI
Australia
www.icana.ai/products/callcoach.html
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Ender Turing:
Company InformationEnder Turing
Founded: 2020
Estonia
enderturing.com
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Call Coach AI:
Alternatives |
Ender Turing:
Alternatives |
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Call Coach AI:
Categories |
Ender Turing:
Categories |
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Call Coach AI:
Integrations
Amazon Connect
Supported
Five9
Supported
Talkdesk
Supported
3CX
Supported
8x8
Supported
8x8 Contact Center
Not Supported
Aircall
Not Supported
Avaya Cloud Office
Supported
Cisco CX Cloud
Supported
GENESYS
Supported
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Ender Turing:
Integrations
Amazon Connect
Supported
Five9
Supported
Talkdesk
Supported
3CX
Not Supported
8x8
Not Supported
8x8 Contact Center
Supported
Aircall
Supported
Avaya Cloud Office
Not Supported
Cisco CX Cloud
Not Supported
GENESYS
Not Supported
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Call Coach AI:
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Ender Turing:
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