Calendly vs. Engageware Comparison


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About Calendly is a scheduling automation platform that helps individuals, teams, and enterprises book meetings without the back-and-forth emails. Share custom booking links, set availability preferences, and automate reminders, follow-ups, and calendar syncing. Calendly supports one-on-one, group, collective, and round robin scheduling, with smart features like buffer times, time zone detection, and meeting caps. Integrate with Google, Outlook, Office 365, Zoom, Microsoft Teams, HubSpot, Salesforce, Slack, and more to embed scheduling into your existing workflow. Calendly helps entrepreneurs, sales, marketing, recruiting, customer success, and professional services teams save time, reduce no-shows, and improve the client experience. Built for flexibility and scale, Calendly offers admin controls, reporting, and enterprise-grade security. Sign up for free and simplify your scheduling today—no credit card required.	About Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners – make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver quality customer experiences no matter the channel — enabling faster growth with greater efficiency.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Made for meeting-driven people, teams, and enterprises	Audience Engageware provides industry-leading technology and expert know-how to help banks, credit unions, financial services institutions, and speciality retailers better engage their customers.
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $10 per user per month Pick the perfect plan for you or your team: Free: always free for personal use Standard: for professionals and small teams Teams: for growing businesses Enterprise: for large companies Free Version Supported Free Trial Supported	Pricing Visit our website to learn more about Engageware's Intelligent Appointment Scheduling and Knowledge Management solutions. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 4.7 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.6 / 5 support 4.7 / 5 Read all reviews	Reviews/Ratings Overall 4.5 / 5 ease 5.0 / 5 features 5.0 / 5 design 4.5 / 5 support 4.5 / 5 Read all reviews
Pros & Cons from Real Users Pros Calendly boasts ease of use from initial setup to scheduling appointments, the interface is highly intuitive and easy to use. Even for those who aren't particularly tech-savvy, it's very easy to navigate and get started. Another feature that is useful and that I like is its flexibility. It offers various types of appointments, including one-on-one meetings, group meetings, and even free-for-all meetings. This versatility allows me to create a variety of different types of meetings based on my needs, whether it be for internal team meetings or external client meetings. Another aspect that I appreciate is the customization of the software. Calendly allows me to customize my schedule page with my brand and logo, which makes it look more professional and consistent with my overall brand image. Also, I can create custom appointment types and tailor them to specific requirements, such as the duration of the appointment or the information I need from the attendees. I can set different availability for different types of appointments, or I can set a buffer time between meetings to give myself a break. I also appreciate the ability to send automatic reminders to both me and the person I'm meeting with, which helps ensure that we both arrive on time and prepared. Calendly helps me save time by automating the scheduling process. Instead of spending countless hours going back and forth with clients to find a mutually convenient meeting time, Calendly allows me to send them a link to my calendar with preset availability options, and they can choose the time that works best for them. This eliminates the need for multiple emails, phone calls, or text messages, which can be time consuming and frustrating. Among the most outstanding features of Calendly is its ability to integrate with other software and tools that I use. It connects seamlessly with my Google Calendar and Microsoft Outlook, allowing me to manage my schedule without having to manually enter appointments in multiple locations. It also integrates with popular video conferencing software like Zoom and GoToMeeting, making it incredibly convenient for scheduling and running virtual meetings with clients and team members. The reminders and notifications that Calendly provides are also incredibly helpful. I can set automatic reminders for attendees, which helps reduce no-shows and keeps everyone on the same page. In addition, I receive email and SMS notifications when someone books an appointment, allowing me to stay on top of my schedule and avoid potential conflicts. Calendly's reporting features have been invaluable to me in terms of tracking my scheduling habits and identifying areas where I can improve. The platform offers detailed analytics on everything from the number of appointments I've scheduled to the average length of my meetings, helping me spot patterns and adjust my scheduling strategy accordingly. Calendly's customer support is excellent. Their team is responsive, knowledgeable, and always available to help with any issues or questions you may have. They have a wealth of resources available, including a knowledge base, video tutorials, and webinars, making it easy to get up to speed and fix any issues. Packing all the features together, Calendly is an essential tool for anyone who needs to schedule appointments and manage their time effectively. Its intuitive interface, flexibility, customizability, integration with other software, and excellent customer support make it a top-notch scheduling software. Very handle tool to have. Rather than going back and forth with having conversations on your availability with people, you can simply send them your Calendly link to see what’s available and people can schedule meetings fairly easily. Saves a substantial amount of time by covering the mundane clerical or scheduling calls. Easy to maintain and keep updated. Solid customization capabilities. Great integration features. Calendly saves me time as it is so much easier to send out an email requesting individuals to put time on my calendar for a meeting instead of me having to call each person to schedule a meeting. Calendly is a great booking tool to avoid scheduling back and fourth. I have used it for years. They offer a great free version that lets you have good functionality to test it out. Of all the free options, it's my favorite. Cons Among the drawbacks that we have presented, we find that some of the menu options are not very intuitive, so it can be difficult to find certain settings that I want to adjust, and the way the platform organizes its various functions and settings could be clearer. Also, some of the color schemes used in the interface can be a bit overwhelming, making it difficult to read and navigate the platform. Another issue presented would be that some features are only available with certain price levels, the ability to schedule group meetings or customize branding is only available with the higher price plans. While I understand the need for a tiered pricing structure, it can be frustrating to feel like I'm missing out on important features because I can't afford to upgrade to a more expensive plan, I understand that value for money goes hand in hand and this comes at a price, it would be nice Being able to have a much friendlier and more open platform to provide better payment options and cost alternatives to be able to access those functions that might be of real use to us. While Calendly integrates with a wide range of other tools, I've found that some integrations aren't as seamless as I'd like. I've been having trouble syncing between Calendly and certain calendar apps, leading to scheduling conflicts that I need to manually resolve, if I don't realize this it can disrupt my workflow and disrupt an entire business day, which can become tedious. Calendly's time zone support can be inconsistent at times, which can cause confusion and programming errors. While the platform allows you to set your time zone and the time zone of your guests, there have been cases where the time zone setting has not worked correctly. This can lead to missed appointments or double bookings, which can be frustrating for everyone involved. Calendly integrates with many tools, there are some that it doesn't integrate with. This can be a problem for our team that depends on these tools daily, as it can lead to a disjointed workflow and the need to switch between different tools. Lack of customizable options and integrations is the only negative for Calendly. Could have a more appealing layout. Not easy to access preview for what candidates may see. I use the cheaper version which naturally doesn't provide as many options. So, if you want more from the platform you do have to pay more, but most systems are like that. I would like it if they integrated with Outreach so that I could link up email automation with it when someone books with me. I think they have built in automation in the paid version, but I use outreach for outbound so I'd love to connect those two.	Pros & Cons from Real Users Pros TimeTrade is an intelligent appointment scheduling solution. It helps in increasing the conversion through acquiring new customer and retaining the lapsed one. The schedule management ensures the optimal use of time and best positive possible service to every customer. TimeTrade helps in scheduling meetings or appointments online. Very much reliable and Secure software. Easily connects with customer anytime anywhere. Robust security features. Highly customisable features. Easily synchronises with our personal calendar. Cons It is a great solution to cumbersome schedule, appointment management. Nothing to dislike. Highly recommended software. Saves lots of time and energy. No cons.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Not Supported In Person Not Supported
Company Information Calendly Founded: 2013 United States calendly.com	Company Information Engageware Founded: 1999 United States engageware.com
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Cartoply View All	UseResponse View All
Categories Appointment Scheduling Supported Calendar Supported Interview Scheduling Supported Lead-to-Account Matching and Routing Supported Scheduling Supported	Categories Appointment Scheduling Supported Customer Self-Service Supported Knowledge Management Supported Queue Management Supported
Appointment Scheduling Features Appointment Reminders Supported Automated Scheduling Supported Calendar Sync Supported Client Database Not Supported Group Scheduling Supported Mobile Access Supported Multi-Location Not Supported Online Booking Supported Online Payments Supported Recurring Appointments Not Supported Room Booking Management Not Supported Show More Features Calendar Features Calendar Sync Supported Collaboration Tools Not Supported Multi-Device Support Not Supported Reminders Supported Room Booking Not Supported Scheduling Supported Task Manaagement Not Supported Scheduling Features Alerts/Notifications Supported Appointment Scheduling Supported Automated Scheduling Supported Calendar Management Supported Class Scheduling Supported Employee Scheduling Supported Facility Scheduling Supported Group Scheduling Supported Interview Scheduling Supported Meeting Room Booking Not Supported Multi-Location Not Supported Online Scheduling Supported Payment Processing Not Supported Real-time Scheduling Supported Reservations Not Supported Resource Scheduling Supported Room Booking Management Not Supported	Appointment Scheduling Features Appointment Reminders Supported Automated Scheduling Supported Calendar Sync Supported Client Database Not Supported Group Scheduling Not Supported Mobile Access Not Supported Multi-Location Supported Online Booking Supported Online Payments Not Supported Recurring Appointments Not Supported Room Booking Management Not Supported Show More Features Knowledge Management Features Artificial Intelligence (AI) Not Supported Cataloging / Categorization Not Supported Collaboration Supported Content Management Supported Decision Tree Supported Discussion Boards Not Supported Full Text Search Supported Knowledge Base Management Supported Self Service Portal Supported Queue Management Features Appointment Scheduling Supported Calendar Supported Communication Tools Supported Contactless Supported Customer Surveys Not Supported Dashboard Supported For Banks Supported For Government Not Supported For Healthcare Not Supported For Restaurants Not Supported For Retail Supported SMS Marketing Supported Supports Multiple Counters Not Supported Virtual Queue Supported
Integrations Google Calendar Supported Microsoft Outlook Supported Parsey Supported Salesforce Supported 6Connex Supported ARP.top Supported BoomTown Supported Callin.io Supported Chatlease Supported Coldi Supported Elvance Supported Exclaimer Supported Freedom Merchants Supported PayPal Supported Planfix Supported Smartest Voice Supported SurveySparrow Supported TrafficHive Supported Vessel Supported mrmr Supported Show More Integrations View All 542 Integrations	Integrations Google Calendar Supported Microsoft Outlook Supported Parsey Supported Salesforce Supported 6Connex Not Supported ARP.top Not Supported BoomTown Not Supported Callin.io Not Supported Chatlease Not Supported Coldi Not Supported Elvance Not Supported Exclaimer Not Supported Freedom Merchants Not Supported PayPal Not Supported Planfix Not Supported Smartest Voice Not Supported SurveySparrow Not Supported TrafficHive Not Supported Vessel Not Supported mrmr Not Supported Show More Integrations View All 4 Integrations
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