+
+

Related Products

  • CapLinked
    248 Ratings
    Visit Website
  • rezStream Cloud PMS
    126 Ratings
    Visit Website
  • EcholoN
    50 Ratings
    Visit Website
  • FrameworkLTC
    48 Ratings
    Visit Website
  • ServoDesk
    25 Ratings
    Visit Website
  • ScreenMeet
    35 Ratings
    Visit Website
  • Freshservice
    2,173 Ratings
    Visit Website
  • Universal Knowledge
    16 Ratings
    Visit Website
  • Sendbird
    166 Ratings
    Visit Website
  • Sogolytics
    869 Ratings
    Visit Website

About

Cadalys Concierge™ is a powerful and elegant next-generation Help Center that integrates seamlessly with Salesforce to provide superior automation for self help, ticketing and knowledge management. Concierge combines a personalized, predictive search experience with help desk functionality to get employees, customers and partners what they need, when they need it. Machine Learning/AI search provides faster access to better information by learning each customer’s best results for each search term.Powerful search capabilities consider Knowledge Article views, likes and last published date when presenting results. Content is personalized and tailored for each user. Feedback on articles is managed within an SLA to ensure timely updates. Concierge manages article review cycles and automatically flags content in need of review. Suggested actions provide fast resolution, and can be defined based on article type or category, or for a specific article.

About

A clean and easy to understand interface for you to manage your articles. No bloated backend and just the right amount of functionality for a knowledge base. Simple and fair pricing either paid monthly or annually. That's all you need to choose if you need more than our basic plan offers. No hidden fees or add-on pricing. We provide a clean frontend your users will understand. And if you need to change the appearance to match your UI, you can easily use your own styles. Let your customers rate articles and provide feedback on how helpful your articles are. Insert headlines, formatted text, images, videos, lists, code and much more to enrich your articles. Need something private? Restrict your base by IPv4 or password and block the rest of the world. Easily link to your own articles and categories directly in the article editor. Quickly export any article as xlsx file. Plus, you may generate a QR code that points directly to articles.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies looking for a help center solution that provides automation for self help, ticketing and knowledge management

Audience

Enterprises requiring a knowledge base software solution to make their visitors and customers more autonomous

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$6 per month
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Cadalys
Founded: 2008
United States
www.cadalys.com/concierge

Company Information

Eniston
United Kingdom
eniston.io

Alternatives

Web+Center

Web+Center

Internet Software Sciences

Alternatives

Accelflow Space

Accelflow Space

Accelflow Inc.
AI Writer

AI Writer

AI-Writer.com
KronoDesk

KronoDesk

Inflectra
Accelflow Space

Accelflow Space

Accelflow Inc.
Relay

Relay

Switch Labs

Categories

Help Desk Supported

Categories

Integrations

Salesforce Supported

Integrations

Salesforce Not Supported
Claim Cadalys Concierge and update features and information
Claim Cadalys Concierge and update features and information
Claim Eniston and update features and information
Claim Eniston and update features and information