CTM

CTM

CallTrackingMetrics
4.5 out of 5 stars
Visit Website for CTM
CTM Ringostat
CTM:

About

CTM, formerly known as CallTrackingMetrics, is a conversation intelligence and call tracking platform that helps businesses measure marketing performance, manage customer communications, and improve sales conversions. The software tracks phone calls, text messages, website forms, and chats to identify the advertising campaigns and channels that generate customer inquiries. Its AI-powered conversation analytics provide call transcription, summarization, sentiment analysis, and lead scoring. CTM also offers intelligent call routing, automated follow-ups, AI voice agents, and contact center management tools. Reporting dashboards help organizations analyze marketing attribution, advertising return on investment, customer interactions, and sales team performance. The platform integrates with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications to connect marketing data with customer conversations and revenue outcomes.
Ringostat:

About

Platform to boost your marketing and sales. We help to see sources of conversions and revenue by driving data to a single interface. Ringostat reports show ad source, campaign and even keyword which generate calls from customers. Thus, you can understand how your advertisement works. Analyze all phone calls via clear custom reports with 32 parameters. You won't have to wait for weeks if you need to connect new phone numbers for tracking. If you need to activate new phone numbers for tracking, we’ll do it within one business day. End-to-end analytics allows analyzing the advertising effectiveness by the most reliable metric — revenue. Otherwise, a business has to be oriented on interim conversions. For example, clicks, calls, etc. that don’t always lead to sales. End-to-end analytics unites data on costs from advertising systems and revenue from CRM. It recreates the customer journey as well: from the first glimpse of advertisement to the purchase.
CTM:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Ringostat:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
CTM:

Audience

Mid-market B2B and B2C brands, plus agencies, consultancies, and performance marketers (lead resellers) serving industries relying on critical communication channels such as addiction treatment, law, healthcare, home services, multi-location franchises and enterprise-level call centers.
Ringostat:

Audience

Website managers and marketers in need of a solution to improve their operations
CTM:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Ringostat:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
CTM:

API

Offers API Supported
Ringostat:

API

Offers API Not Supported
CTM:

Screenshots and Videos

Ringostat:

Screenshots and Videos

CTM:

Pricing

$79 per month
All plans include unlimited users at no extra cost, while Marketing Pro and Sales Engage plans also include sub-accounts perfect for agencies and multi-location businesses.
Discounts up to 20% off for annual agreements.
Free Version Not Supported
Free Trial Supported
Ringostat:

Pricing

$39 per month
Free Version Not Supported
Free Trial Supported
CTM:

Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.4 / 5
support 4.8 / 5
Ringostat:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
CTM:

Pros from Real Users

Pros

  • This has helped with training and retention of patients. Texting is amazing, reports are amazing and super important.
  • The ability to record and monitor an employee's calls efficiently, and the ability to make calls with little-to-no technical issues. In addition, there are a multitude of features that allow you to run reports and pull calls on a specific criteria.
  • Great integration with Google and other platforms. The chat widget is also great for our websites! Our team members wouldn't need to log in to different platforms to get the work done.
  • It's such a benefit to our company to use call tracking metrics to track our client's calls because it helps us determine what marketing services are producing results and what needs improvement.
  • CallTrackingMetrics provides power to our call centre. Automates the call flow. Our service, marketing and sales team use this software to manage their communications. Easily integrates with Salesforce, Google Ads, Zendesk, Facebook and many more. Marketing tool kit is awesome.
CTM:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
Ringostat:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
CTM:

Company Information

CallTrackingMetrics
Founded: 2012
United States
www.ctm.com
Ringostat:

Company Information

Ringostat
Founded: 2013
Ukraine
ringostat.com
CTM:

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CTM:

Categories

Ringostat:

Categories

CTM:

Call Tracking Features

Call Log Supported
Call Recording Supported
Call Routing Supported
Caller Identification Supported
Campaign Management Supported
Conversion Tracking Supported
CRM Supported
IVR / Voice Recognition Supported
Keyword Tracking Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Call Recording Features

Archiving Supported
Call Sharing Supported
Distributed Call Recording Not Supported
Event Triggered Recording Supported
File Transfer Not Supported
Instant Retrieval Not Supported
On-Demand Recording Not Supported
Recording Bookmarking Not Supported
Scheduled Recording Not Supported
Screen Activity Recording Not Supported
Video Call Recording Not Supported

Conversation Intelligence Features

Account Health Alerts Not Supported
AI Insights Supported
Call Analytics Supported
Call Recording Supported
Call Recording Cloud Storage Supported
Call Snippets Supported
Call Transcription Supported
Call/Meeting Sharing Not Supported
Sales Coaching Supported
Topic Tags Not Supported
Topic-Based Analytics Not Supported
Video Conferencing Analytics Not Supported
Win/Loss Analysis Not Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Survey Management Not Supported
Text to Speech Supported
Voice Customization Supported
Voice Mail Supported

Marketing Attribution Features

Attribution Modeling Not Supported
Audience Segmentation Not Supported
Conversion Tracking Supported
Cross-Channel Attribution Supported
Customer Journey Mapping Not Supported
Multi-Touch Attribution Supported
Predictive Analytics Not Supported
ROI Tracking Supported

Softphone Features

Audio / Video Conferencing Supported
Call Logging Supported
Call Recording Supported
Call Transfer Supported
Caller Identification Supported
Chat / Messaging Supported
Contact Management Supported
Fax Management Supported

Speech Analytics Features

Automatic Transcription Supported
Call Center Management Not Supported
Call Recording Supported
Customer Experience Management Not Supported
Data Security Not Supported
Natural Language Processing Supported
Predictive Analytics Not Supported
Self-Service Search Not Supported
Sentiment Analysis Supported
Surveys & Feedback Not Supported
Ringostat:

Call Tracking Features

Call Log Not Supported
Call Recording Supported
Call Routing Supported
Caller Identification Supported
Campaign Management Not Supported
Conversion Tracking Supported
CRM Not Supported
IVR / Voice Recognition Supported
Keyword Tracking Supported
CTM:

Integrations

Facebook Supported
Google Ads Supported
Google Analytics Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Kissmetrics Supported
Salesforce Supported
Stackreaction Supported
Acquisio Supported
Adobe Marketo Engage Supported
Axis LMS Supported
CAKE Supported
Easyflow Supported
Instagram Not Supported
Liine Supported
Marin Software Supported
MeisterTask Supported
Microsoft Advertising Supported
Pipedrive Not Supported
Ringostat:

Integrations

Facebook Supported
Google Ads Supported
Google Analytics Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Kissmetrics Supported
Salesforce Supported
Stackreaction Supported
Acquisio Not Supported
Adobe Marketo Engage Not Supported
Axis LMS Not Supported
CAKE Not Supported
Easyflow Not Supported
Instagram Supported
Liine Not Supported
Marin Software Not Supported
MeisterTask Not Supported
Microsoft Advertising Not Supported
Pipedrive Supported
Ringostat:
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