CTM vs. Inspeech Comparison


CTM CallTrackingMetrics 4.5 out of 5 stars	Inspeech Inconcert
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CTM		Inspeech

CTM: About CTM, formerly known as CallTrackingMetrics, is a conversation intelligence and call tracking platform that helps businesses measure marketing performance, manage customer communications, and improve sales conversions. The software tracks phone calls, text messages, website forms, and chats to identify the advertising campaigns and channels that generate customer inquiries. Its AI-powered conversation analytics provide call transcription, summarization, sentiment analysis, and lead scoring. CTM also offers intelligent call routing, automated follow-ups, AI voice agents, and contact center management tools. Reporting dashboards help organizations analyze marketing attribution, advertising return on investment, customer interactions, and sales team performance. The platform integrates with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications to connect marketing data with customer conversations and revenue outcomes.		Inspeech: About Inspeech is an AI-powered speech analytics solution designed for contact centers that automatically analyzes 100% of customer interactions across voice and digital channels to improve service quality and generate actionable business insights. It leverages artificial intelligence trained on millions of real customer experience operations to interpret conversations in more than 20 languages, processing inputs from channels such as calls, chat, WhatsApp, email, and social media. It includes a highly reliable speech-to-text engine that transcribes large volumes of calls in real time, enabling organizations to quickly identify patterns, opportunities, and areas for improvement. Users can customize quality evaluation criteria by defining specific concepts, keywords, or behaviors to detect, allowing analysis to align with business priorities and compliance requirements. Inspeech also provides real-time monitoring tools that evaluate agent performance through metrics.
CTM: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported		Inspeech: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
CTM: Audience Mid-market B2B and B2C brands, plus agencies, consultancies, and performance marketers (lead resellers) serving industries relying on critical communication channels such as addiction treatment, law, healthcare, home services, multi-location franchises and enterprise-level call centers.		Inspeech: Audience Contact center managers and CX teams searching for a tool to analyze conversations at scale to improve service quality, monitor performance, and extract actionable insights using AI
CTM: Support Phone Support Supported 24/7 Live Support Supported Online Supported		Inspeech: Support Phone Support Supported 24/7 Live Support Supported Online Supported
CTM: API Offers API Supported		Inspeech: API Offers API Not Supported
CTM: Screenshots and Videos View more images or videos		Inspeech: Screenshots and Videos View more images or videos
CTM: Pricing $79 per month All plans include unlimited users at no extra cost, while Marketing Pro and Sales Engage plans also include sub-accounts perfect for agencies and multi-location businesses. Discounts up to 20% off for annual agreements. Free Version Not Supported Free Trial Supported		Inspeech: Pricing No information available. Free Version Not Supported Free Trial Not Supported
CTM: Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.4 / 5 support 4.8 / 5 Read all reviews		Inspeech: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
CTM: Pros from Real Users Pros This has helped with training and retention of patients. Texting is amazing, reports are amazing and super important. The ability to record and monitor an employee's calls efficiently, and the ability to make calls with little-to-no technical issues. In addition, there are a multitude of features that allow you to run reports and pull calls on a specific criteria. Great integration with Google and other platforms. The chat widget is also great for our websites! Our team members wouldn't need to log in to different platforms to get the work done. It's such a benefit to our company to use call tracking metrics to track our client's calls because it helps us determine what marketing services are producing results and what needs improvement. CallTrackingMetrics provides power to our call centre. Automates the call flow. Our service, marketing and sales team use this software to manage their communications. Easily integrates with Salesforce, Google Ads, Zendesk, Facebook and many more. Marketing tool kit is awesome.
CTM: Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported		Inspeech: Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
CTM: Company Information CallTrackingMetrics Founded: 2012 United States www.ctm.com		Inspeech: Company Information Inconcert Founded: 2001 Spain www.inconcertcx.com/en/products/inspeech
CTM: Alternatives Phonexa 4.9 out of 5 stars		Inspeech: Alternatives Yandex SpeechSense Yandex
CTM: CloudTalk 4.7 out of 5 stars		Inspeech: Verint Speech Analytics Verint
CTM: CallFinder 5.0 out of 5 stars		Inspeech: Observe.AI 5.0 out of 5 stars
CTM: Aircall 4.3 out of 5 stars		Inspeech: QEval Etech Global Services 4.5 out of 5 stars
CTM: JustCall JustCall.io 5.0 out of 5 stars View All		Inspeech: Voci Medallia View All
CTM: Categories AI Phone Answering Agents Supported AI Receptionists Supported AI Voice Agents Supported Call Center Supported Call Monitoring Supported Call Recording Supported Call Tracking Supported Contact Center Quality Assurance Supported Conversation Intelligence Supported IVR Supported Marketing Attribution Supported Performance Marketing Supported Softphone Supported Speech Analytics Supported		Inspeech: Categories Speech Analytics Supported
CTM: Speech Analytics Features Automatic Transcription Supported Call Center Management Not Supported Call Recording Supported Customer Experience Management Not Supported Data Security Not Supported Natural Language Processing Supported Predictive Analytics Not Supported Self-Service Search Not Supported Sentiment Analysis Supported Surveys & Feedback Not Supported Show More Features Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Not Supported Progressive Dialer Not Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Call Recording Features Archiving Supported Call Sharing Supported Distributed Call Recording Not Supported Event Triggered Recording Supported File Transfer Not Supported Instant Retrieval Not Supported On-Demand Recording Not Supported Recording Bookmarking Not Supported Scheduled Recording Not Supported Screen Activity Recording Not Supported Video Call Recording Not Supported Call Tracking Features Call Log Supported Call Recording Supported Call Routing Supported Caller Identification Supported Campaign Management Supported Conversion Tracking Supported CRM Supported IVR / Voice Recognition Supported Keyword Tracking Supported Conversation Intelligence Features Account Health Alerts Not Supported AI Insights Supported Call Analytics Supported Call Recording Supported Call Recording Cloud Storage Supported Call Snippets Supported Call Transcription Supported Call/Meeting Sharing Not Supported Sales Coaching Supported Topic Tags Not Supported Topic-Based Analytics Not Supported Video Conferencing Analytics Not Supported Win/Loss Analysis Not Supported IVR Features Call Center Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Supported Phone Key Input Supported Survey Management Not Supported Text to Speech Supported Voice Customization Supported Voice Mail Supported Marketing Attribution Features Attribution Modeling Not Supported Audience Segmentation Not Supported Conversion Tracking Supported Cross-Channel Attribution Supported Customer Journey Mapping Not Supported Multi-Touch Attribution Supported Predictive Analytics Not Supported ROI Tracking Supported Softphone Features Audio / Video Conferencing Supported Call Logging Supported Call Recording Supported Call Transfer Supported Caller Identification Supported Chat / Messaging Supported Contact Management Supported Fax Management Supported
CTM: Integrations Easyflow Supported Facebook Supported Gong Supported Google Ads Supported Google Analytics Supported Google Data Studio Supported Infunnel Not Supported Inteam Not Supported Liine Supported Mailchimp Supported Microsoft Advertising Supported Mixpanel Supported Nekton.ai Supported Optimizely One Supported Rank Ranger Supported Stackreaction Supported Unbounce Supported VWO Testing Supported WhatsApp Not Supported Wix Supported Show More Integrations View All 47 Integrations		Inspeech: Integrations Easyflow Not Supported Facebook Not Supported Gong Not Supported Google Ads Not Supported Google Analytics Not Supported Google Data Studio Not Supported Infunnel Supported Inteam Supported Liine Not Supported Mailchimp Not Supported Microsoft Advertising Not Supported Mixpanel Not Supported Nekton.ai Not Supported Optimizely One Not Supported Rank Ranger Not Supported Stackreaction Not Supported Unbounce Not Supported VWO Testing Not Supported WhatsApp Supported Wix Not Supported Show More Integrations View All 6 Integrations
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