CTM vs. Dagmor Comparison


CTM CallTrackingMetrics 4.5 out of 5 stars	Dagmor Touch and Connect Ltd
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CTM		Dagmor

CTM: About CTM, formerly known as CallTrackingMetrics, is a conversation intelligence and call tracking platform that helps businesses measure marketing performance, manage customer communications, and improve sales conversions. The software tracks phone calls, text messages, website forms, and chats to identify the advertising campaigns and channels that generate customer inquiries. Its AI-powered conversation analytics provide call transcription, summarization, sentiment analysis, and lead scoring. CTM also offers intelligent call routing, automated follow-ups, AI voice agents, and contact center management tools. Reporting dashboards help organizations analyze marketing attribution, advertising return on investment, customer interactions, and sales team performance. The platform integrates with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications to connect marketing data with customer conversations and revenue outcomes.		Dagmor: About Dagmor is hosted call-quality and conversation-analysis software for contact centres and teams that run recorded sales, service, survey or fundraising campaigns. It checks completed calls against agreed scripts, required wording, outcomes and customer-treatment rules, then links scores or concerns to spoken evidence for human review. Dagmor Analysis groups answers and keeps callers’ own words beside results, reasons and scores, helping teams examine refusals, callbacks, customer feedback and differences between a rating and the conversation behind it. Teams can begin with recordings they already hold or use a supported connection for completed calls. Campaign rules, scope, price and delivery timing are agreed before processing; calls are checked after they end, and people make final decisions. Calls and Analysis are priced together by recorded minute.
CTM: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported		Dagmor: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
CTM: Audience Mid-market B2B and B2C brands, plus agencies, consultancies, and performance marketers (lead resellers) serving industries relying on critical communication channels such as addiction treatment, law, healthcare, home services, multi-location franchises and enterprise-level call centers.		Dagmor: Audience Contact centres and sales or service teams that record calls and need to check scripts, customer treatment, callbacks, refusals and outcomes.
CTM: Support Phone Support Supported 24/7 Live Support Supported Online Supported		Dagmor: Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
CTM: API Offers API Supported		Dagmor: API Offers API Not Supported
CTM: Screenshots and Videos View more images or videos		Dagmor: Screenshots and Videos No images available
CTM: Pricing $79 per month All plans include unlimited users at no extra cost, while Marketing Pro and Sales Engage plans also include sub-accounts perfect for agencies and multi-location businesses. Discounts up to 20% off for annual agreements. Free Version Not Supported Free Trial Supported		Dagmor: Pricing €0.04 per recorded minute; cam Calls and Analysis are included at €0.04 per recorded minute. Each campaign is rounded to the nearest euro, with no bands, bundles, or minimum charge. The first campaign costs €0 upfront; stop after it and owe nothing. If you continue, the agreed price for the previous campaign is due when the next campaign starts. Scope, work, and delivery timing are agreed before processing. Free Version Not Supported Free Trial Supported
CTM: Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.4 / 5 support 4.8 / 5 Read all reviews		Dagmor: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
CTM: Pros from Real Users Pros This has helped with training and retention of patients. Texting is amazing, reports are amazing and super important. The ability to record and monitor an employee's calls efficiently, and the ability to make calls with little-to-no technical issues. In addition, there are a multitude of features that allow you to run reports and pull calls on a specific criteria. Great integration with Google and other platforms. The chat widget is also great for our websites! Our team members wouldn't need to log in to different platforms to get the work done. It's such a benefit to our company to use call tracking metrics to track our client's calls because it helps us determine what marketing services are producing results and what needs improvement. CallTrackingMetrics provides power to our call centre. Automates the call flow. Our service, marketing and sales team use this software to manage their communications. Easily integrates with Salesforce, Google Ads, Zendesk, Facebook and many more. Marketing tool kit is awesome.
CTM: Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported		Dagmor: Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
CTM: Company Information CallTrackingMetrics Founded: 2012 United States www.ctm.com		Dagmor: Company Information Touch and Connect Ltd Ireland dagmor.app/
CTM: Alternatives Phonexa 4.9 out of 5 stars		Dagmor: Alternatives Elision AI Voice Analysis Elision Technologies
CTM: CloudTalk 4.7 out of 5 stars		Dagmor: CTM CallTrackingMetrics 4.5 out of 5 stars
CTM: CallFinder 5.0 out of 5 stars		Dagmor: Call Karma AI QA & Coaching Nectar Desk
CTM: Aircall 4.3 out of 5 stars		Dagmor: OttoQA
CTM: JustCall JustCall.io 5.0 out of 5 stars View All		Dagmor: Rippit View All
CTM: Categories AI Phone Answering Agents Supported AI Receptionists Supported AI Voice Agents Supported Call Center Supported Call Monitoring Supported Call Recording Supported Call Tracking Supported Contact Center Quality Assurance Supported Conversation Intelligence Supported IVR Supported Marketing Attribution Supported Performance Marketing Supported Softphone Supported Speech Analytics Supported		Dagmor: Categories Contact Center Quality Assurance Supported
CTM: Show More Features Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Not Supported Progressive Dialer Not Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Call Recording Features Archiving Supported Call Sharing Supported Distributed Call Recording Not Supported Event Triggered Recording Supported File Transfer Not Supported Instant Retrieval Not Supported On-Demand Recording Not Supported Recording Bookmarking Not Supported Scheduled Recording Not Supported Screen Activity Recording Not Supported Video Call Recording Not Supported Call Tracking Features Call Log Supported Call Recording Supported Call Routing Supported Caller Identification Supported Campaign Management Supported Conversion Tracking Supported CRM Supported IVR / Voice Recognition Supported Keyword Tracking Supported Conversation Intelligence Features Account Health Alerts Not Supported AI Insights Supported Call Analytics Supported Call Recording Supported Call Recording Cloud Storage Supported Call Snippets Supported Call Transcription Supported Call/Meeting Sharing Not Supported Sales Coaching Supported Topic Tags Not Supported Topic-Based Analytics Not Supported Video Conferencing Analytics Not Supported Win/Loss Analysis Not Supported IVR Features Call Center Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Supported Phone Key Input Supported Survey Management Not Supported Text to Speech Supported Voice Customization Supported Voice Mail Supported Marketing Attribution Features Attribution Modeling Not Supported Audience Segmentation Not Supported Conversion Tracking Supported Cross-Channel Attribution Supported Customer Journey Mapping Not Supported Multi-Touch Attribution Supported Predictive Analytics Not Supported ROI Tracking Supported Softphone Features Audio / Video Conferencing Supported Call Logging Supported Call Recording Supported Call Transfer Supported Caller Identification Supported Chat / Messaging Supported Contact Management Supported Fax Management Supported Speech Analytics Features Automatic Transcription Supported Call Center Management Not Supported Call Recording Supported Customer Experience Management Not Supported Data Security Not Supported Natural Language Processing Supported Predictive Analytics Not Supported Self-Service Search Not Supported Sentiment Analysis Supported Surveys & Feedback Not Supported
CTM: Integrations Acquisio Supported AgencyAnalytics Supported CA Flowdock Supported Easyflow Supported Google Data Studio Supported HubSpot CRM Supported HubSpot Customer Platform Supported Liine Supported Mailchimp Supported Marin Software Supported MeisterTask Supported Microsoft Advertising Supported Mixpanel Supported Ours Privacy Supported Rank Ranger Supported Salesforce Supported SendGrid Supported Wix Supported WordPress Supported Show More Integrations View All 47 Integrations		Dagmor: Integrations Acquisio Not Supported AgencyAnalytics Not Supported CA Flowdock Not Supported Easyflow Not Supported Google Data Studio Not Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported Liine Not Supported Mailchimp Not Supported Marin Software Not Supported MeisterTask Not Supported Microsoft Advertising Not Supported Mixpanel Not Supported Ours Privacy Not Supported Rank Ranger Not Supported Salesforce Not Supported SendGrid Not Supported Wix Not Supported WordPress Not Supported Show More Integrations
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