CTM vs. Convin Comparison


CTM CallTrackingMetrics 4.5 out of 5 stars	Convin
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CTM		Convin

CTM: About CTM, formerly known as CallTrackingMetrics, is a conversation intelligence and call tracking platform that helps businesses measure marketing performance, manage customer communications, and improve sales conversions. The software tracks phone calls, text messages, website forms, and chats to identify the advertising campaigns and channels that generate customer inquiries. Its AI-powered conversation analytics provide call transcription, summarization, sentiment analysis, and lead scoring. CTM also offers intelligent call routing, automated follow-ups, AI voice agents, and contact center management tools. Reporting dashboards help organizations analyze marketing attribution, advertising return on investment, customer interactions, and sales team performance. The platform integrates with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications to connect marketing data with customer conversations and revenue outcomes.		Convin: About Convin is a conversation intelligence platform that integrates Generative AI to transform call center operations. It automates 100% of lead engagement using multilingual virtual agents and provides real-time assistance to agents during calls. By tracking and analyzing every interaction, Convin offers detailed insights into agent performance, customer sentiment, and key trends. The platform uses AI-powered quality assurance to ensure unbiased evaluations of all interactions, from calls to chats to emails. Convin’s deep analytics capabilities—such as conversation behavior analysis and customer intelligence—empower businesses to optimize agent-customer interactions, replicate successful behaviors, and identify opportunities for improvement. The platform seamlessly integrates with existing systems and supports 70+ languages, making it ideal for global organizations looking to scale their contact center operations effectively.
CTM: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported		Convin: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
CTM: Audience Mid-market B2B and B2C brands, plus agencies, consultancies, and performance marketers (lead resellers) serving industries relying on critical communication channels such as addiction treatment, law, healthcare, home services, multi-location franchises and enterprise-level call centers.		Convin: Audience Companies of all sizes that want to improve conversions with a conversational intelligence platform
CTM: Support Phone Support Supported 24/7 Live Support Supported Online Supported		Convin: Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
CTM: API Offers API Supported		Convin: API Offers API Not Supported
CTM: Screenshots and Videos View more images or videos		Convin: Screenshots and Videos View more images or videos
CTM: Pricing $79 per month All plans include unlimited users at no extra cost, while Marketing Pro and Sales Engage plans also include sub-accounts perfect for agencies and multi-location businesses. Discounts up to 20% off for annual agreements. Free Version Not Supported Free Trial Supported		Convin: Pricing No information available. Free Version Not Supported Free Trial Supported
CTM: Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.4 / 5 support 4.8 / 5 Read all reviews		Convin: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
CTM: Pros from Real Users Pros This has helped with training and retention of patients. Texting is amazing, reports are amazing and super important. The ability to record and monitor an employee's calls efficiently, and the ability to make calls with little-to-no technical issues. In addition, there are a multitude of features that allow you to run reports and pull calls on a specific criteria. Great integration with Google and other platforms. The chat widget is also great for our websites! Our team members wouldn't need to log in to different platforms to get the work done. It's such a benefit to our company to use call tracking metrics to track our client's calls because it helps us determine what marketing services are producing results and what needs improvement. CallTrackingMetrics provides power to our call centre. Automates the call flow. Our service, marketing and sales team use this software to manage their communications. Easily integrates with Salesforce, Google Ads, Zendesk, Facebook and many more. Marketing tool kit is awesome.
CTM: Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported		Convin: Training Documentation Not Supported Webinars Not Supported Live Online Supported In Person Not Supported
CTM: Company Information CallTrackingMetrics Founded: 2012 United States www.ctm.com		Convin: Company Information Convin Founded: 2020 India convin.ai/
CTM: Alternatives Phonexa 4.9 out of 5 stars		Convin: Alternatives Next Quarter
CTM: CloudTalk 4.7 out of 5 stars		Convin: Gong Gong.io 4.5 out of 5 stars
CTM: CallFinder 5.0 out of 5 stars		Convin: SalesKen
CTM: Aircall 4.3 out of 5 stars		Convin: Dialpad Sell Dialpad
CTM: JustCall JustCall.io 5.0 out of 5 stars View All		Convin: Chorus by ZoomInfo ZoomInfo 5.0 out of 5 stars View All
CTM: Categories AI Phone Answering Agents Supported AI Receptionists Supported AI Voice Agents Supported Call Center Supported Call Monitoring Supported Call Recording Supported Call Tracking Supported Contact Center Quality Assurance Supported Conversation Intelligence Supported IVR Supported Marketing Attribution Supported Performance Marketing Supported Softphone Supported Speech Analytics Supported		Convin: Categories AI Voice Agents Supported Call Recording Supported Conversation Intelligence Supported Revenue Intelligence Supported Sales Coaching Supported Sales Enablement Supported Transcription Supported Voice Bot Supported
CTM: Call Recording Features Archiving Supported Call Sharing Supported Distributed Call Recording Not Supported Event Triggered Recording Supported File Transfer Not Supported Instant Retrieval Not Supported On-Demand Recording Not Supported Recording Bookmarking Not Supported Scheduled Recording Not Supported Screen Activity Recording Not Supported Video Call Recording Not Supported Conversation Intelligence Features Account Health Alerts Not Supported AI Insights Supported Call Analytics Supported Call Recording Supported Call Recording Cloud Storage Supported Call Snippets Supported Call Transcription Supported Call/Meeting Sharing Not Supported Sales Coaching Supported Topic Tags Not Supported Topic-Based Analytics Not Supported Video Conferencing Analytics Not Supported Win/Loss Analysis Not Supported Show More Features Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Not Supported Progressive Dialer Not Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Call Tracking Features Call Log Supported Call Recording Supported Call Routing Supported Caller Identification Supported Campaign Management Supported Conversion Tracking Supported CRM Supported IVR / Voice Recognition Supported Keyword Tracking Supported IVR Features Call Center Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Supported Phone Key Input Supported Survey Management Not Supported Text to Speech Supported Voice Customization Supported Voice Mail Supported Marketing Attribution Features Attribution Modeling Not Supported Audience Segmentation Not Supported Conversion Tracking Supported Cross-Channel Attribution Supported Customer Journey Mapping Not Supported Multi-Touch Attribution Supported Predictive Analytics Not Supported ROI Tracking Supported Softphone Features Audio / Video Conferencing Supported Call Logging Supported Call Recording Supported Call Transfer Supported Caller Identification Supported Chat / Messaging Supported Contact Management Supported Fax Management Supported Speech Analytics Features Automatic Transcription Supported Call Center Management Not Supported Call Recording Supported Customer Experience Management Not Supported Data Security Not Supported Natural Language Processing Supported Predictive Analytics Not Supported Self-Service Search Not Supported Sentiment Analysis Supported Surveys & Feedback Not Supported		Convin: Call Recording Features Archiving Supported Call Sharing Supported Distributed Call Recording Supported Event Triggered Recording Supported File Transfer Supported Instant Retrieval Supported On-Demand Recording Supported Recording Bookmarking Not Supported Scheduled Recording Supported Screen Activity Recording Supported Video Call Recording Not Supported Conversation Intelligence Features Account Health Alerts Supported AI Insights Supported Call Analytics Supported Call Recording Supported Call Recording Cloud Storage Supported Call Snippets Supported Call Transcription Supported Call/Meeting Sharing Supported Sales Coaching Supported Topic Tags Supported Topic-Based Analytics Supported Video Conferencing Analytics Supported Win/Loss Analysis Supported Show More Features Revenue Intelligence Features Actionable Insights Supported Alerts / Notifications Supported Call Scoring Supported Conversation Intelligence Supported CRM Interactions Supported Dashboard Supported Email/Message Interactions Supported Market Intelligence Supported Phone Call Interactions Supported Pipeline Visibility Supported Sales Coaching Supported Video Call Interactions Supported Sales Coaching Features Assessments Supported Audio / Video Conferencing Supported Built-In Course Authoring Supported Call Recording Supported Gamification Supported Goal Setting / Tracking Supported Learning Plans Not Supported Onboarding Not Supported Performance Metrics Not Supported Sales Enablement Features Collaboration Not Supported Contact Management Not Supported Content Management Not Supported Document Management Not Supported Goals / Quota Management Not Supported Lead Management Not Supported Meeting Management Not Supported Performance Management Supported Presentation Management Not Supported Proposal Management Not Supported Territory Management Not Supported Training Management Supported
CTM: Integrations HubSpot CRM Supported HubSpot Customer Platform Supported Salesforce Supported Adobe Marketo Measure Supported Axis LMS Supported CAKE Supported DenGro Supported Facebook Supported Freshsales Not Supported Google Ads Supported Google Analytics Supported Google Meet Not Supported Liine Supported SendGrid Supported Shopify Supported Slack Supported Snapchat Supported Sunwave Supported Wix Supported Zapier Supported Show More Integrations View All 47 Integrations		Convin: Integrations HubSpot CRM Supported HubSpot Customer Platform Supported Salesforce Supported Adobe Marketo Measure Not Supported Axis LMS Not Supported CAKE Not Supported DenGro Not Supported Facebook Not Supported Freshsales Supported Google Ads Not Supported Google Analytics Not Supported Google Meet Supported Liine Not Supported SendGrid Not Supported Shopify Not Supported Slack Not Supported Snapchat Not Supported Sunwave Not Supported Wix Not Supported Zapier Not Supported Show More Integrations View All 13 Integrations
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