CSOne

CSOne

Libran Business Systems
CodeTrack

CodeTrack

Progressive Solutions
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+

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About

CSOne customer service solutions streamline your customer support. Customers’ calls to your call center are recorded and tracked from start to finish. The customer name, location and equipment are recorded upon their call as well as details of their request. The online calendar of CSOne will improve visibility of your technicians’ availability. A task assignment email will be sent to a technician. CSOne manages various field service works including the firsthand field investigation and repair works on site. Repair quotation and service reports are output through a mobile printer. CSOne seamlessly manages sales process from quotation, sales order, delivery, billing, and cash receipt. As the document stage is managed per business case, it is easy to check the task status for each case, including tasks which still need to be completed and quotes that must be sent.

About

This advanced system was designed for the professional who demands the finest software available which combines flexibility, advanced features, and integration into one package. Our growing list of customers demonstrates our commitment to service and quality. CodeTrack™ offers investigators the ability to organize and protect data, assign cases, and audit active investigations. Create accounts which can track contacts, evidence, specific violations, photos, general location and create your own custom fields. Track specific incidents through our case manager. Assign cases to officers, schedule follow up times, set the case activity level. Create unlimited Notes, Contacts, Linked Files, Violations on cases or accounts. We’ve produced a pocket-sized CodeTrack™ with field deployment in mind. Like our other mobile products, CodeTrack™ Mobile runs on the .Net Compact Framework 2.0 and Microsoft®’s SQL Server Compact Edition, allowing us to squeeze unbelievable power into such a small device.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies in need of a Field Service Management platform

Audience

Organize and protect data, assign cases, and audit active investigations for investigators

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$240 per 3 users per month
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Libran Business Systems
United States
csone.biz/en/

Company Information

Progressive Solutions
www.progressivesolutions.com/products/CodeTrack/

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Categories

Categories

Code Enforcement Supported

Field Service Management Features

Billing & Invoicing Not Supported
Contact Database Supported
Contract Management Supported
Customer Database Not Supported
Dispatch Management Supported
Electronic Signature Not Supported
Inventory Management Supported
Mobile Access Not Supported
Payment Collection in the Field Supported
Quotes / Estimates Not Supported
Routing Not Supported
Scheduling Supported
Service History Tracking Not Supported
Time Clock Supported
Work Order Management Not Supported

Integrations

Microsoft Outlook Not Supported
SQL Server Not Supported

Integrations

Microsoft Outlook Supported
SQL Server Supported
Claim CSOne and update features and information
Claim CSOne and update features and information
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Claim CodeTrack and update features and information