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About

CRMSix is a cloud-based CRM that combines customer support and sales workflows in one workspace. Support teams can manage cases, live chat, customer conversations, and knowledge-base content, while sales teams track contacts, leads, pipeline stages, quotes, invoices, and forecasts. Shared customer records bring service history and sales activity together, and configurable workflows help automate routine routing and follow-ups. The platform includes AI assistants, reporting, role-based access controls, and audit logs. It is intended for organizations whose customer-facing teams need a shared system for handling inquiries, tracking opportunities, and coordinating ongoing customer relationships. Administrators can use the documented API and Model Context Protocol (MCP) support to connect workflows and external tools.

About

Instant Reply is an agentic AI sales agent for business conversations on Instagram, WhatsApp Business and Messenger. It answers customers using the business's FAQs, prices and policies, qualifies inbound enquiries, and supports follow-up and booking workflows. Teams can start with approval mode, then auto-send the reply types they trust. Custom quotes and discount decisions can be handed to a person with the conversation context. Its shared inbox keeps customer conversations together. An MCP server connects compatible AI assistants to eligible inbox and workflow actions, subject to workspace access, permissions and plan limits. WhatsApp Business is available on Growth and Pro plans; Meta delivery charges are separate.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Organizations of any type.

Audience

Businesses and agencies managing customer sales conversations on Instagram, WhatsApp Business and Messenger.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$12/user/month
Starter costs $12 per user per month, billed annually. Growth costs $20 per user per month, billed annually. A 14-day free trial is available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

CRMSix
Founded: 2018
India
crmsix.com

Company Information

Instant Reply
www.instantreply.co

Alternatives

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Praxistence CRM

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Linkubit

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CrucialCRM

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wCRM

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SRLINES SOFTWARE HOUSE

Categories

CRM Supported

Categories

AI Sales Agents Supported
Conversational AI Supported

Integrations

Claude Supported
Facebook Messenger Not Supported
Google Calendar Supported
Google Tasks Supported
Instagram Not Supported
Microsoft Entra ID Supported
Model Context Protocol (MCP) Supported
Okta Supported
Razorpay Supported
Stripe Supported
WhatsApp Not Supported

Integrations

Claude Not Supported
Facebook Messenger Supported
Google Calendar Not Supported
Google Tasks Not Supported
Instagram Supported
Microsoft Entra ID Not Supported
Model Context Protocol (MCP) Not Supported
Okta Not Supported
Razorpay Not Supported
Stripe Not Supported
WhatsApp Supported
Claim CRMSix and update features and information
Claim CRMSix and update features and information
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Claim Instant Reply and update features and information