CME Chat

CME Chat

CME Group
+
+

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About

Collaborate with global market participants using CME Chat. Built to support your workflows over a secure, fast and integrated network. CME Chat is available via CME Group Login for cross-platform applications such as CME Direct and CME Direct Mobile. Connect to CME Group’s trading community or to Eikon Messenger's 300,000 verified global users. Create and monitor chat rooms, and streamline communication with counterparties and customers with customized blast messages. Automatically capture and archive all messages, and easily search for history or keywords. Quickly create and receive parsed pricing quotes that facilitate trade entry. Set up quick key messages to create your own shorthand and communicate faster. Seamlessly integrate with best-in-class compliance programs through our third-party partnerships. Create alerts on keywords, counterparty availability, and counterparty messages.

About

Meet Your New Customer Communications Platform Introducing a single platform that allows you to communicate with customers via any channel. Enjoy closer collaboration, effective workflows and more satisfied customers. Collaborate more efficiently by using a central hub for all incoming messages. Be more accessible, more flexible and build better workflows across WhatsApp Business, Messenger, Livechat, Apple Business Chat and email. Platform: ✓ Multichannel Inbox ✓ Analytics & Insights Channels & features: ✓ WhatsApp Business API ✓ Social Messaging ✓ Outbound Messaging ✓ Livechat ✓ Chat widget ✓ Teams module ✓ Smart routing ✓ Call deflection ✓ Tag & label management ✓ User management ✓ Contact management

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Not Supported
Chromebook Not Supported

Audience

Individuals wanting to collaborate with global market participants through a chat communication solution

Audience

SMB and Enterprises that need an all-in-one customer communication platform to improve their customers experience.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

€15 per user per month
Flexible prices for every type of business. You can select the right plan for your team.

*Billed annually
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

CME Group
United States
www.cmegroup.com/trading/market-tech-and-data-services/cme-chat.html

Company Information

Saysimple
Founded: 2014
Netherlands
saysimple.com

Alternatives

Symphony

Symphony

Symphony Communication

Alternatives

Typetalk

Typetalk

Nulab
WhatsApp

WhatsApp

Meta
Viber

Viber

Viber Media
Virola

Virola

Virola Messenger
JioChat

JioChat

Reliance Jio Platforms

Categories

Team Chat Supported

Categories

Live Chat Supported
Messaging Supported
Team Chat Supported

Team Chat Features

End-to-End Encryption (E2EE) Supported
File Sharing Not Supported
Groups / Channels Supported
Payments Supported
Search / Filter Not Supported
Self-Destructing Messages Not Supported
Stickers / GIFs Supported
Threaded Discussion Not Supported
Video Conferencing Not Supported
Voice Calling Not Supported

Customer Communications Management Features

Batch Communications Not Supported
Chat / Messaging Supported
Content Management Not Supported
Email Distribution Not Supported
Interactive Content Not Supported
Multi-Channel Communications Supported
On-Demand Communications Not Supported
Personalization Supported
Print Management Not Supported
Template Management Supported
Video Content Not Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Not Supported
Live Chat Supported
Video Content Not Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Not Supported
Geo Targeting Not Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Not Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Not Supported

Messaging Features

End-to-End Encryption (E2EE) Supported
File Sharing Supported
Groups / Channels Supported
Payments Supported
Search / Filter Supported
Self-Destructing Messages Not Supported
Stickers / GIFs Supported
Threaded Discussion Not Supported
Video Conferencing Not Supported
Voice Calling Not Supported

Integrations

Apple Business Chat Not Supported
Bird Not Supported
CDK Global Not Supported
Eikon Supported
Facebook Messenger Not Supported
Global Relay Supported
Google Business Messages Not Supported
Google Maps Not Supported
Insocial Not Supported
Instagram Not Supported
LINE Not Supported
Salesforce Not Supported
Telegram Not Supported
Twilio Not Supported
Viber Not Supported
WeChat Not Supported
WhatsApp Not Supported
X (Twitter) Not Supported

Integrations

Apple Business Chat Supported
Bird Supported
CDK Global Supported
Eikon Not Supported
Facebook Messenger Supported
Global Relay Not Supported
Google Business Messages Supported
Google Maps Supported
Insocial Supported
Instagram Supported
LINE Supported
Salesforce Supported
Telegram Supported
Twilio Supported
Viber Supported
WeChat Supported
WhatsApp Supported
X (Twitter) Supported
Claim CME Chat and update features and information
Claim CME Chat and update features and information
Claim Saysimple and update features and information
Claim Saysimple and update features and information