CCM Platform vs. OpenText Exstream Comparison


CCM Platform Azuba Corporation	OpenText Exstream OpenText	+	+
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About Napersoft CCM Document Platform 8 is our latest distributed platform solution for Microsoft® Windows and Linux servers. It was developed for today's wired world and offers browser-based computing with many new and advanced features. A platform for medium to very large enterprises that enables Batch, Interactive and OnDemand composition, formatting and delivery of relevant and personalized customer communications via multiple channel support including print, email, text and many more.. And, it supports communications in over 100 different languages including English, Spanish, Chinese, German, French and many more.	About Designed for omnichannel customer communication management (CCM), OpenText™ Exstream leverages the data and content that already exists within the organization to transform typical customer communications into highly-personalized, engaging customer experiences on the preferred digital and print channels, screen sizes and devices of the customer. With on-premises and cloud deployment options, Exstream is scalable to fit the needs of any department or complex enterprise environment and its accelerator packages allow for easy integration with core systems to speed key business processes. CCM software enables organizations to create, manage and deliver highly-targeted, relevant customer communications for multiple digital and print channels. This includes letters, invoices, bills, statements and other customer correspondence. The best customer communications software helps companies streamline and automate their customer communications, support customer engagement initiatives.
Platforms Supported Windows Supported Mac Not Supported Linux Supported Cloud Not Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Health Insurance, Banking, Government plus others	Audience Organizations searching for an omnichannel customer communication management solution for optimizing customer experience
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $40,000 USD Platform options include both Express Edition Pricing (e.g. a la carte pricing), and Enterprise Edition Pricing. Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 2.0 / 5 ease 1.0 / 5 features 3.0 / 5 design 1.0 / 5 support 2.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros Fast processing, but only with latin1 input charset. Facilitates teamwork, as you have to ask for help. Not much pros. Cons Convoluted interface with lots of elements that have far from self-explanatory names not matching the obtained effect. Order of execution is sprinkled all over the place. Impossible to learn by doing - you will have unacceptably high error rates. So you need inhouse experts to use it. And they need extreme discipline to not make a mess. Has every possible functionality just patched on top willy nilly somewhere. Can run on Linux, but needs a Windows server just for licensing. And development too only on Windows. Has no layer concept for visual design.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Azuba Corporation Founded: 1986 United States www.azuba.com/products/	Company Information OpenText Canada www.opentext.com/products-and-solutions/products/customer-experience-management/customer-communications-management/opentext-exstream
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PolySpeak CLOUD WHALE INTERACTIVE TECHNOLOGY	OpenText xPression OpenText
Textly MacThru	NewgenONE Customer Communication Management (CCM) Newgen Software
DocPath View All	M/Series kühn & weyh Software View All
Categories Customer Communications Management Supported Document Management Supported	Categories Customer Communications Management Supported
Customer Communications Management Features Batch Communications Supported Chat / Messaging Not Supported Content Management Supported Email Distribution Supported Interactive Content Supported Multi-Channel Communications Supported On-Demand Communications Supported Personalization Supported Print Management Supported Template Management Supported Video Content Not Supported Show More Features Document Management Features Access Controls Supported Archiving & Retention Supported Collaboration Tools Supported Compliance Tracking Supported Document Archiving Supported Document Assembly Supported Document Capture Supported Document Conversion Not Supported Document Delivery Supported Document Indexing Supported Document Retention Supported Electronic Signature Supported Email Management Supported File Recovery Supported File Type Conversion Supported Forms Management Supported Full Text Search Supported Offline Access Supported Optical Character Recognition Supported Print Management Supported Version Control Supported
Integrations KloudMate Supported Mediawide Personalized Video Platform Not Supported Messagepoint Not Supported Microsoft 365 Not Supported OpenText Core Content Management Not Supported OpenText Core Share Not Supported Oracle Cloud Infrastructure Not Supported SAP Cloud Platform Not Supported Salesforce Not Supported Windows Server Supported View All 2 Integrations	Integrations KloudMate Not Supported Mediawide Personalized Video Platform Supported Messagepoint Supported Microsoft 365 Supported OpenText Core Content Management Supported OpenText Core Share Supported Oracle Cloud Infrastructure Supported SAP Cloud Platform Supported Salesforce Supported Windows Server Not Supported View All 8 Integrations
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