CALLMaster Software vs. Dialaxy Comparison


CALLMaster Software SpeechSoft	Dialaxy Dialaxy Inc.	+	+
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About SpeechSoft Inc. develops and sells telephony automation software, and offers hardware and turnkey solutions that integrate with various telephony environments. Voice over Internet Protocol (VoIP), T1, Digital PBX and Analog. Combining six powerful telephony features into a single software package, CALLMaster software provides an integrated telephony solution for various businesses. SpeechSoft telephony products are scalable and support open non-proprietary architecture. This enables you to design cost-effective solutions that are customized to meet your business needs and budget. SpeechSoft, Inc. has been developing and selling telephony automation software since 1987. Our extensive industry experience has enabled us to provide cost-effective telephony solutions to our customers in many industries. We continue to partner with industry leaders Microsoft and Dialogic to provide leading-edge solutions.	About Dialaxy is a cloud telephony and business communication platform that helps startups and growing teams connect with customers anywhere in the world. With instant local support numbers in the USA and Canada, Dialaxy lets businesses launch a call center in under 2 minutes and manage calls, messages, voicemail, and agent groups from any device. Built for sales teams, support teams, and remote businesses, Dialaxy includes unlimited calls and messages within the USA and Canada, call recording, advanced analytics and reports, integrations, and more. Its easy-to-use interface and reliable backend infrastructure make Dialaxy a scalable VoIP and virtual phone system for modern businesses.
Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Not Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Supported Chromebook Not Supported
Audience Call center agents and sales teams in search of a telephony automation software solution	Audience Companies of all sizes and contact centers
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing $10 per month 1 free USA or Canada number Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.3 / 5 ease 4.6 / 5 features 4.2 / 5 design 3.9 / 5 support 4.5 / 5 Read all reviews
	Pros & Cons from Real Users Pros For my role, I have quite a few conversations that continue over several calls. Dialaxy's call history helps me keep track of those interactions, and adding notes to call gives me a convenient place to record important follow-up points. I like the time zone aware call routing. We have agents working across different time zones, so being able to set working hours and route inbound calls to whoever is actually on duty makes things easier. It also means people aren't getting calls when they're off work. I use Dialaxy mainly for client calls and discussions around campaigns and ongoing work. The call history is useful when I need to refresh my memory before a follow-up, especially when there have been several conversations with the same client. I also like being able to add notes to calls so important points don't get lost afterward. I like that remote staff can use Dialaxy on their personal device without sharing their private numbers with clients. It keeps work and personal call separate. I like that Dialaxy doesn't take long to get familiar with. I use it for customer calls during the onboarding process, and being able to check previous call activity helps when a customer has already spoken with someone on the team. It gives me some context before I continue the conversation. Cons I'd like more ways to group communication records when working with a larger customer list. The current search and filtering are useful, but additional organization options would make longer-term tracking easier. The analytics are useful for basic things like call volume, duration, and missed calls, but i find the reporting options a bit limited when i need more detailed filtering or custom queries. I think there could be more flexibility in organizing calls by client or project. The existing filters are useful, but more detailed categorization would make it easier to manage communication across multiple accounts. The default desktop pop-up notifications can be a bit much during busy hours. I had to adjust the notification settings to keep them quieter. Some of the additional settings could be a little easier to understand at first. The main calling workflow is straightforward, but I had to spend a bit more time exploring some of the less-used features.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported
Company Information SpeechSoft www.speechsoft.com	Company Information Dialaxy Inc. Founded: 2023 United States dialaxy.com
Alternatives GAO Research	Alternatives KrispCall
Sewan	Fonada
Phone EVE VoiceCTI Communications	Squaretalk
BDM Voice	CallHippo
PBXware Bicom Systems View All	MightyCall View All
Categories Call Center Infrastructure (CCI) Supported Telephony Supported	Categories Call Center Supported Call Center Infrastructure (CCI) Supported Virtual Phone Number Supported
Show More Features Telephony Features Auto-Dialer Not Supported Call Center Management Supported Call Monitoring Supported Contact Management Not Supported Inbound Reporting Supported IVR / Voice Recognition Supported Outbound Reporting Supported Predictive Dialer Not Supported Telemarketing Management Not Supported Voice & Data Integration Not Supported VoIP Supported	Show More Features Call Center Features Blended Call Center Not Supported Call Logging Supported Call Recording Supported Call Scripting Not Supported Campaign Management Not Supported Database Not Supported Escalation Management Not Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Not Supported Progressive Dialer Supported Queue Management Not Supported Real-time Chat Supported Reporting/Analytics Not Supported
Integrations HubSpot CRM Not Supported Zoho CRM Not Supported	Integrations HubSpot CRM Supported Zoho CRM Supported View All 2 Integrations
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