Dialaxy

Dialaxy

Dialaxy Inc.
+
+

Related Products

  • PBXware
    39 Ratings
    Visit Website
  • ArboStar
    564 Ratings
    Visit Website
  • Macaw AMS
    8 Ratings
    Visit Website
  • 3CX
    1,235 Ratings
    Visit Website
  • Yeastar P-Series PBX System
    116 Ratings
    Visit Website
  • CallHub
    426 Ratings
    Visit Website
  • Aircall
    1,822 Ratings
    Visit Website
  • Intulse
    140 Ratings
    Visit Website
  • Datagate Telecom Billing
    12 Ratings
    Visit Website
  • TrustInSoft Analyzer
    6 Ratings
    Visit Website

About

SpeechSoft Inc. develops and sells telephony automation software, and offers hardware and turnkey solutions that integrate with various telephony environments. Voice over Internet Protocol (VoIP), T1, Digital PBX and Analog. Combining six powerful telephony features into a single software package, CALLMaster software provides an integrated telephony solution for various businesses. SpeechSoft telephony products are scalable and support open non-proprietary architecture. This enables you to design cost-effective solutions that are customized to meet your business needs and budget. SpeechSoft, Inc. has been developing and selling telephony automation software since 1987. Our extensive industry experience has enabled us to provide cost-effective telephony solutions to our customers in many industries. We continue to partner with industry leaders Microsoft and Dialogic to provide leading-edge solutions.

About

Dialaxy is a cloud telephony and business communication platform that helps startups and growing teams connect with customers anywhere in the world. With instant local support numbers in the USA and Canada, Dialaxy lets businesses launch a call center in under 2 minutes and manage calls, messages, voicemail, and agent groups from any device. Built for sales teams, support teams, and remote businesses, Dialaxy includes unlimited calls and messages within the USA and Canada, call recording, advanced analytics and reports, integrations, and more. Its easy-to-use interface and reliable backend infrastructure make Dialaxy a scalable VoIP and virtual phone system for modern businesses.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Call center agents and sales teams in search of a telephony automation software solution

Audience

Companies of all sizes and contact centers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$10 per month
1 free USA or Canada number
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.4 / 5
ease 4.6 / 5
features 4.4 / 5
design 4.1 / 5
support 4.6 / 5

Pros & Cons from Real Users

Pros

  • I mainly use Dialaxy for calling prospects and following up with potential customers. Having a dedicated business number is convenient because I don't have to use my personal number for work. I also find the call history useful when I need to check whether I've already contacted someone or follow up on an earlier conversation.
  • Dialaxy makes it convenient to handle my regular sales calls. I like having a separate business number and being able to check my call history when following up with prospects. Call routing is also useful when a customer needs to speak with another person on the team.
  • The time zone routing is probably the feature i find most useful. We can set call rules based on the local time of the caller or agent, which helps keep calls from being sent to personal lines outside working hours. It also makes it easier for us to manage calls when we're working across different time zones.
  • Dialaxy is useful for keeping our sales calls more structured. I particularly find call routing and call history helpful when multiple people are involved in handling prospects. Having business numbers for the team also makes it easier to maintain a professional communication process.
  • I really like the contextual call notes features. Being able to attach customer notes directly to a phone number is useful because the information automatically appears when the customer calls. It gives the agents some immediate context before answering, which can make conversation more efficient and saves time searching for information during call.

Cons

  • The reporting could be a little more flexible. It gives me the information I need for everyday calling, but having more options to customize reports would be useful when reviewing outreach activity.
  • Some of the settings took me a little time to understand when I first started using the platform. Once everything was configured, it wasn't really an issue.
  • The outbound limits on new accounts can be a little restrictive when you're first getting stared. There are daily limits on outbound calls and texts until the account builds up some history. I understand why those limits are in place, but they can be inconvenient during the early stage of using the service.
  • I'd like to have more advanced reporting options, especially for comparing calling activity between different periods or team members. The existing reporting works for basic monitoring but could be more flexible.
  • The mobile app can sometimes lag when call volumes are high. Status updates and recent call logs may take a little while to sync, and occasionally i have to pull down to refresh before read notification or recent activity appear correctly. It isn't a major issue, but it can be a little inconvenient during busy periods.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

SpeechSoft
www.speechsoft.com

Company Information

Dialaxy Inc.
Founded: 2023
United States
dialaxy.com

Alternatives

Alternatives

Phone EVE

Phone EVE

VoiceCTI Communications
PBXware

PBXware

Bicom Systems

Categories

Categories

Telephony Features

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Integrations

HubSpot CRM
Zoho CRM

Integrations

HubSpot CRM
Zoho CRM
Claim CALLMaster Software and update features and information
Claim CALLMaster Software and update features and information
Claim Dialaxy and update features and information
Claim Dialaxy and update features and information