Dialaxy

Dialaxy

Dialaxy Inc.
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About

SpeechSoft Inc. develops and sells telephony automation software, and offers hardware and turnkey solutions that integrate with various telephony environments. Voice over Internet Protocol (VoIP), T1, Digital PBX and Analog. Combining six powerful telephony features into a single software package, CALLMaster software provides an integrated telephony solution for various businesses. SpeechSoft telephony products are scalable and support open non-proprietary architecture. This enables you to design cost-effective solutions that are customized to meet your business needs and budget. SpeechSoft, Inc. has been developing and selling telephony automation software since 1987. Our extensive industry experience has enabled us to provide cost-effective telephony solutions to our customers in many industries. We continue to partner with industry leaders Microsoft and Dialogic to provide leading-edge solutions.

About

Dialaxy is a cloud telephony and business communication platform that helps startups and growing teams connect with customers anywhere in the world. With instant local support numbers in the USA and Canada, Dialaxy lets businesses launch a call center in under 2 minutes and manage calls, messages, voicemail, and agent groups from any device. Built for sales teams, support teams, and remote businesses, Dialaxy includes unlimited calls and messages within the USA and Canada, call recording, advanced analytics and reports, integrations, and more. Its easy-to-use interface and reliable backend infrastructure make Dialaxy a scalable VoIP and virtual phone system for modern businesses.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Call center agents and sales teams in search of a telephony automation software solution

Audience

Companies of all sizes and contact centers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$10 per month
1 free USA or Canada number
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.3 / 5
ease 4.5 / 5
features 4.3 / 5
design 4.3 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • What I like most about Dialaxy is its call flow functionality it acts like a clear blueprint or roadmap for how calls travel through our business phone system, handling everything from routing and transfers to voicemail and follow up smoothly. Beyond call flows Dialaxy offers a solid set of features that fit our daily workflow really well.
  • What stands out most is how simple the platform is to use. Features like virtual numbers, smart call routing, and caller ID help us handle customer calls more efficiently and reduce missed connections. Everything is easy to find, and new team members can get started without much training.
  • Dialaxy has been a dependable communication platform for our team. The call quality is consistent, and it's easy to manage conversations with clients throughout the day. Features like call routing make sure calls reach the right person, which has helped us respond faster and keep communication organized. The interface is straightforward, so our team was able to start using it without much of a learning curve.
  • At Ombryo, we handle a high volume of communication, and the SMS filters feature has been a game changer for us. It allow our team to automatically categorize incoming messages and filter out the noise, ensuring that we never miss critical client inquiries. This level of organization has significantly improved our response times and overall team efficiency. It's a very practical tool for any team that need to stay organized while managing multiple conversations.
  • What I like most about Dialaxy is its call routing and call analytics features. Call routing helps direct calls to the right team members quickly, while call analytics gives us useful insights into call performance. These features have made communication much easier for our team.

Cons

  • What I dislike about Dialaxy is that it occasionally the website experiences brief downtime, but overall it's a minor issue.
  • The platform has worked well for us overall. If there's one area for improvement, it would be more filtering and customization options in the analytics and reporting section. It would make tracking communication trends even more useful as teams grow.
  • The overall experience has been good. The only improvement I'd like to see is support for more third party integrations and additional customization options.
  • I would like to see more advance reporting features to help us analyze that data from our filtered messages more deeply.
  • The platform works well overall, but I would like to see more customization options in the analytics dashboard and a few improvements to the user interface.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

SpeechSoft
www.speechsoft.com

Company Information

Dialaxy Inc.
Founded: 2023
United States
dialaxy.com

Alternatives

Alternatives

Phone EVE

Phone EVE

VoiceCTI Communications
PBXware

PBXware

Bicom Systems

Categories

Categories

Telephony Features

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Integrations

HubSpot CRM
Zoho CRM

Integrations

HubSpot CRM
Zoho CRM
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