CALLMaster Software vs. Dialaxy Comparison


CALLMaster Software SpeechSoft	Dialaxy Dialaxy Inc.	+	+
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About SpeechSoft Inc. develops and sells telephony automation software, and offers hardware and turnkey solutions that integrate with various telephony environments. Voice over Internet Protocol (VoIP), T1, Digital PBX and Analog. Combining six powerful telephony features into a single software package, CALLMaster software provides an integrated telephony solution for various businesses. SpeechSoft telephony products are scalable and support open non-proprietary architecture. This enables you to design cost-effective solutions that are customized to meet your business needs and budget. SpeechSoft, Inc. has been developing and selling telephony automation software since 1987. Our extensive industry experience has enabled us to provide cost-effective telephony solutions to our customers in many industries. We continue to partner with industry leaders Microsoft and Dialogic to provide leading-edge solutions.	About Dialaxy is a cloud telephony and business communication platform that helps startups and growing teams connect with customers anywhere in the world. With instant local support numbers in the USA and Canada, Dialaxy lets businesses launch a call center in under 2 minutes and manage calls, messages, voicemail, and agent groups from any device. Built for sales teams, support teams, and remote businesses, Dialaxy includes unlimited calls and messages within the USA and Canada, call recording, advanced analytics and reports, integrations, and more. Its easy-to-use interface and reliable backend infrastructure make Dialaxy a scalable VoIP and virtual phone system for modern businesses.
Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Not Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Supported Chromebook Not Supported
Audience Call center agents and sales teams in search of a telephony automation software solution	Audience Companies of all sizes and contact centers
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing $10 per month 1 free USA or Canada number Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.3 / 5 ease 4.5 / 5 features 4.2 / 5 design 3.9 / 5 support 4.5 / 5 Read all reviews
	Pros & Cons from Real Users Pros The ability to handle concurrent calls and use call queues is valuable when several enquiries arrive close together. Instead of treating every call as an isolated task, Dialaxy offers options for managing how calls are held and directed. That makes it worth considering for a team with fluctuating call volumes. Our remote staff can take care of business calls, client SMS/MMS, voicemails, and team chat all in the same place instead of jumping between different apps. I like being able to set business hours and decide what happens to call outside those hours. It helps establish a clearer boundary between working time and time when the office is unavailable. The option to use a voicemail greeting or forward calls gives us some control over how callers are handled after hours. I like the one-click voicemail drop feature. It saves time for sales reps because they can leave a pre-recorded message and move on to the next contact without doing it manually. Dialaxy is easy to get used to, and I can handle regular business calls without spending much time navigating different features. I find the call history useful when I need to check an earlier conversation or confirm a follow-up. It helps me keep communication records accessible while managing other daily responsibilities. Cons Configuring the right call-handling rules takes some planning. A clearer overview of queue settings and their effects would make adjustments easier for new administrators. Sometimes when you clear a voicemail, tag a lead, or answer a call, the status doesn’t update right away in every open browser tab. I'd welcome a simpler way to review special schedules, such as temporary changes to normal availability. It would make occasional schedule adjustments more convenient. The dashboard can sometimes respond slowly during peak hours. I occasionally need to refresh the page to see updated activity. I'd like a few more options for arranging call records by department or task. The current setup works for everyday use, but extra flexibility would be helpful when reviewing a larger volume of calls.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported
Company Information SpeechSoft www.speechsoft.com	Company Information Dialaxy Inc. Founded: 2023 United States dialaxy.com
Alternatives GAO Research	Alternatives KrispCall
Sewan	Fonada
Phone EVE VoiceCTI Communications	Squaretalk
BDM Voice	CallHippo
Fonada View All	MightyCall View All
Categories Call Center Infrastructure (CCI) Supported Telephony Supported	Categories Call Center Supported Call Center Infrastructure (CCI) Supported Virtual Phone Number Supported
Show More Features Telephony Features Auto-Dialer Not Supported Call Center Management Supported Call Monitoring Supported Contact Management Not Supported Inbound Reporting Supported IVR / Voice Recognition Supported Outbound Reporting Supported Predictive Dialer Not Supported Telemarketing Management Not Supported Voice & Data Integration Not Supported VoIP Supported	Show More Features Call Center Features Blended Call Center Not Supported Call Logging Supported Call Recording Supported Call Scripting Not Supported Campaign Management Not Supported Database Not Supported Escalation Management Not Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Not Supported Progressive Dialer Supported Queue Management Not Supported Real-time Chat Supported Reporting/Analytics Not Supported
Integrations HubSpot CRM Not Supported Zoho CRM Not Supported	Integrations HubSpot CRM Supported Zoho CRM Supported View All 2 Integrations
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