TalaGuard ProTALAGUARD SOFTWARE DEVELOPMENT SERVICE
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Related Products
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About
Omni Channel software solutions including Voice, SMS, WebChat, social media and more. Includes TCPA compliant enhanced manual dialing solution, predictive, progressive and power dialers. ACD/queues, call recording, screen recording, sentiment analysis, custom Dashboards, enhanced customizable reporting with automation, Quality Assurance including automated scoring of calls, AI Voice, Chat and SMS BOT solutions. CPaaS for automatic ordering and routing of phone numbers on our carrier network.
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About
TalaGuard Pro is a Windows desktop assistant for call center agents, providing real-time support during customer calls. Press F1 for suggested responses based on the team's knowledge base, or F3 to ask policy questions answered from its documents. After each call, TalaGuard Pro generates a structured call note.
Team leaders and QA staff can review call logs, QMS scores, coaching comments, and optional automated QA. Administrators manage settings through a role-based hierarchy. Customer details can be masked before they reach the AI, and teams can use their own AI key.
Designed by a former call center agent, TalaGuard Pro uses hotkeys and short, in-call responses. Features include Help Me, Policy Chat, automatic call notes, QMS scoring, industry knowledge-base templates, and meeting transcription. A browser demo is available without signup, and paid plans include a 14-day free trial with no credit card required.
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Supported
Cloud
Supported
On-Premises
Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Contact Centers, Collection Agencies, Financial Services, Market Research, BPO, Fundraisers
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Audience
Call centers, BPOs, and contact center teams seeking real-time AI support for agents, plus QA scoring and coaching for team leaders.
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Not Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and VideosNo images available
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Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$20/user/month
Solo is $25/month flat for one agent. Starter is $25/seat/month for 3–10 agents; Growth is $20/seat/month for 11–50 agents. Rates are billed monthly; Enterprise pricing is custom. All plans include a 14-day free trial with no credit card required. Annual billing is offered with two months free.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationBroadband Dynamics
Founded: 1996
United States
www.broadbanddynamics.com
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Company InformationTALAGUARD SOFTWARE DEVELOPMENT SERVICE
Founded: 2026
Philippines
talaguard.pro
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