e-bot7

e-bot7

e-bot7 GmbH
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About

Build an AI chatbot and get 5x ROI while automating customer support by 80% in 2 months. Build intelligent virtual assistants for your websites, facebook pages, and messaging apps. Attract your customers by automating your chat and providing real time assistant. Chatbot helps you to engage your customers with your brands, Build relationships with customers through interactive and tailored content. Help your customers to generate qualified leads by asking contextual questions. You can reach faster to your prospects with messanger chatbot 10x more effectively. At Botsify on one time you can create multiple type of chatbots and use them in different tasks, which is totally great for handling multiple tasks at once. Sell products, nurture leads, capture contact info, and build relationships Botsify chatbot can handle all type of customer support dedicatedly. By automating your conversation with multiple features, makes virtual interaction to your customers more natural.

About

Simplifying Conversational AI. We automate Customer-Facing Conversations. Simple, Fast, Efficient. The leading & easy to use Conversational AI platform. Integrate on all channels and tools in any language. Launch within minutes. Manage all bots across your organization in one platform made for non-technical and technical people. Plug and play technology – no coding required. Agent+AI® hybrid model (real-time supervised learning). Omnichannel integration (communication channels & backend systems).

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies that want a powerful platform to build chatbots

Audience

Companies that want to build AI chatbots for customer service

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$49 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 3.7 / 5
ease 3.7 / 5
features 3.3 / 5
design 3.3 / 5
support 3.0 / 5

Reviews/Ratings

Overall 4.7 / 5
ease 4.6 / 5
features 4.7 / 5
design 4.5 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • I find nothing appealing about Botsify There's nothing I find particularly helpful. Not recommended to anyone.
  • Botsify provides ready-to-deploy bots that can be customized without any coding. It can be implemented on websites and social platforms like WhatsApp and telegram. It responds quickly to programmed commands. Contact forms can also be added to the chat page.
  • Fully-managed platform. Easy to build chatbots on different channels such as Facebook Messenger, WhatsApp, SMS, Website, Slack. Maximum functionality. Maximum features. Maximum integrations. Multilingual chatbots. Best API that is easy to understand. An omnichannel platform where you can find chatbot & live chat solutions easily.

Cons

  • I regret to share that my recent experience with Botsify has been significantly below par, far from the standards of professionalism and efficiency one would expect from an established chatbot platform. From the outset, the user interface felt counterintuitive and complicated, a stark contrast to the ease and simplicity advertised. The learning curve was steep, and navigating through the features was more challenging than it should have been, contributing to a frustrating and inefficient experience. Moreover, the quality of customer service was quite underwhelming. Whenever I encountered issues or had questions, getting the support I needed was an uphill battle. Response times were far too slow, and when I did receive replies, they often lacked the necessary detail to resolve the issues at hand. Instead of feeling supported, I was left with the impression that their support team was unprofessional and insufficiently trained. As for the bot's performance itself, it seemed inconsistent and unreliable. It often misinterpreted user queries, which led to irrelevant responses and an overall subpar user experience. Despite numerous attempts at fine-tuning and adjusting parameters, the bot's performance remained erratic. In an era where customer service is paramount and artificial intelligence is at the forefront of technology, it's critical that businesses deliver efficient and reliable services. I had high hopes for Botsify, but unfortunately, the platform didn't live up to expectations.
  • Needs more programming, a few times the bot can't reply to basic questions.
  • No direct integration of chatbot on Facebook ads.

Pros & Cons from Real Users

Pros

  • e-Bot 7 helped my family automate customer support and take a great burden off the staff. We still give human care and support to customers, but now it's just the important things.
  • e-bot7's customer support we do like best: We can be sure that we receive support whenever needed, fast replies and meetings scheduled according to our availability! A few more points that we would like to mention: -User experience: Smooth and insightful environment, also for non-tech people. -Integrations: Wide range of possibilities, works great with any internal system that we have. -Onboarding process: Fast and easy.
  • The set-up of the solution was extremely easy - thanks to the e-bot7 team that works with dedication and incorporates any request we raise. Furthermore, the virtual assistant can be easily customized and rolled out in different languages, making their solution very valuable to us. Besides, the automation rate increases the more customer requests the chatbot handles, further freeing up our agents' capacity.
  • The dedication that e-bot7's Customer Success team demonstrates we do like best. They are always available and work on a solution asap whenever we have a solution. Our meetings are well structured and of great value to us; they walk us through the roadmap, introduce new features to us and sometimes invite us to beta test new features they consider to implement. Generally, e-bot7 gives their best to precisely answer any questions that we have. They are very attentive - we can definitely recommend!
  • After having tried different vendors, we can tell that ebot7's solution is the one we like best: The interface is very intuitive; e.g., changing functionalities of the chatbot is simple and does not require any technical knowledge. The e-bot7 team has been super supportive in the beginning as they were very attentive by helping us to decide which package fits our needs best, setting up demo calls, and ensured a smooth onboarding and implementation of the solution.

Cons

  • Some people are still turned off by AI, but like it or not, it is the future and it is the most efficient way of doing business. They can still reach humans when it's necessary.
  • The solution sometimes incorrectly recognizes the customer question / problem.
  • In the beginning, there were are few issues that have been solved instantly. Also, e-bot7 has different packages available which made our choice difficult; hence, one needs to be sure of the customer services' vision.
  • We have not experienced any larger issues yet. All good!
  • There is not really anything to complain about. In the beginning when the solution was implemented we felt that the analytics section could have been more insightful through additional statistics. However, e-bot7 constantly worked on improving that section,

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Botsify
Founded: 2016
Pakistan
botsify.com

Company Information

e-bot7 GmbH
e-bot7.com

Alternatives

Ochatbot

Ochatbot

Ometrics

Alternatives

Categories

Categories

Integrations

Facebook Messenger
WhatsApp
Dashbot
Facebook
Genesys Cloud CX
Google Sheets
Instant Chime
Make
Morphic
Salesforce
Slack
Stackreaction
Telegram
WordPress
Zapier
Zendesk

Integrations

Facebook Messenger
WhatsApp
Dashbot
Facebook
Genesys Cloud CX
Google Sheets
Instant Chime
Make
Morphic
Salesforce
Slack
Stackreaction
Telegram
WordPress
Zapier
Zendesk
Claim Botsify and update features and information
Claim Botsify and update features and information
Claim e-bot7 and update features and information
Claim e-bot7 and update features and information