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About

Botmind is a SaaS solution that helps companies deliver a better customer experience by automating responses to frequent requests through hybrid agents, combining artificial intelligence and human intervention on the same channel. Order tracking, appointment scheduling... Botmind allows to improve customer relationships and plugs directly into existing tools (Zendesk, Front, Intercom...). The objective is to maximize your return on investment: - The ROI in terms of customer experience: Answer faster and always right (+26% satisfaction). - The ROI in terms of employee experience: No more dealing with non-value added issues. - The financial ROI: Reduce the cost of customer support processing between 50% and 90%. Advantages of Botmind - 90 pre-recorded responses - Reduces the cost of the support by 90%. - Answer your customers in less than a second

About

Hoory is an innovative AI-powered virtual assistant designed to streamline customer communications and overcome the challenges associated with customer service. Operating 24/7 without delays, Hoory AI ensures a flawless user experience, eliminating the frustrations commonly found in customer service interactions. This advanced tool empowers businesses to create an unparalleled customer service system, enhancing efficiency and reducing costs. Hoory AI also improves the experience for support agents with its seamless communication facilitated through a shared inbox feature. By leveraging the power of conversational AI, machine learning, and natural language processing, Hoory AI opens the gateway to the future of customer service. It automates repetitive tasks, delivers instant responses, and provides personalized experiences for customers, addressing the challenges businesses face in managing customer inquiries effectively and efficiently.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

eCommerce

Audience

Companies looking for a solution to improve the speed and quality of their customer support and decrease service costs

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$6 per month
Personal Plan: $6 per agent
Startup Plan: $16 per agent
Team Plan: $26 per agent
Business Plan: $42 per agent
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • With Botmind, the customer experience we are able to offer is always optimal. Every incoming request is processed instantly even when no support agent is present thanks to the AI.

Cons

  • Since we have been using Botmind, we have never had any drawbacks related to its use.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Botmind
Founded: 2018
France
www.botmind.io/en/

Company Information

Hoory AI
United States
www.hoory.com

Alternatives

Alternatives

Heyday AI

Heyday AI

Hootsuite
ChatGPT Pro

ChatGPT Pro

OpenAI
ChatGPT

ChatGPT

OpenAI
XpertRule

XpertRule

XpertRule Software

Categories

Categories

AI Assistants Supported
Chatbot Supported
Conversational AI Supported
Live Chat Supported

Artificial Intelligence Features

Chatbot Supported
For eCommerce Supported
For Healthcare Not Supported
For Sales Supported
Image Recognition Not Supported
Machine Learning Supported
Multi-Language Supported
Natural Language Processing Supported
Predictive Analytics Not Supported
Process/Workflow Automation Supported
Rules-Based Automation Not Supported
Virtual Personal Assistant (VPA) Not Supported

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Not Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Supported
Workflow Management Not Supported

Machine Learning Features

Deep Learning Not Supported
ML Algorithm Library Not Supported
Model Training Not Supported
Natural Language Processing (NLP) Supported
Predictive Modeling Not Supported
Statistical / Mathematical Tools Not Supported
Templates Not Supported
Visualization Not Supported

Natural Language Generation Features

Business Intelligence Supported
Chatbot Supported
CRM Data Analysis and Reports Not Supported
Email Marketing Not Supported
Financial Reporting Not Supported
Multiple Language Support Supported
SEO Not Supported
Web Content Not Supported

Chatbot Features

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Not Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Supported
Prediction Not Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Not Supported

Conversational AI Features

Code-free Development Supported
Contextual Guidance Not Supported
For Developers Not Supported
Intent Recognition Not Supported
Multi-Languages Supported
Omni-Channel Supported
On-Screen Chats Supported
Pre-configured Bot Supported
Reusable Components Supported
Sentiment Analysis Supported
Speech Recognition Supported
Speech Synthesis Not Supported
Virtual Assistant Supported

Conversational Marketing Features

Appointment Scheduling Supported
Audience Segmentation Not Supported
Chatbot Supported
Email Automation Supported
Group Messaging Not Supported
Human Handover Supported
Lead Distribution Supported
Lead Qualification Supported
Mobile Messaging Not Supported
Multi-Channel Communication Supported
Product Recommendations Supported
Video Chat Not Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Not Supported
Offline Form Not Supported
Proactive Chat Supported
Screen Sharing Not Supported
Third Party Integration Supported
Transfers / Routing Not Supported
Website Visitor Tracking Not Supported

Integrations

Facebook Messenger Not Supported
Freshchat Supported
Intercom Supported
LINE Not Supported
Magento Supported
PrestaShop Supported
RingCentral RingCX Supported
Shopify Supported
Slack Supported
Telegram Not Supported
WhatsApp Not Supported
Zendesk Chat Supported

Integrations

Facebook Messenger Supported
Freshchat Not Supported
Intercom Not Supported
LINE Supported
Magento Not Supported
PrestaShop Not Supported
RingCentral RingCX Not Supported
Shopify Not Supported
Slack Not Supported
Telegram Supported
WhatsApp Supported
Zendesk Chat Not Supported
Claim Botmind and update features and information
Claim Botmind and update features and information
Claim Hoory AI and update features and information
Claim Hoory AI and update features and information