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About

BotSailor is an AI-powered multi-channel chatbot automation platform designed to help businesses automate conversations, increase engagement, and drive sales. It supports WhatsApp, Facebook Messenger, Telegram, Instagram and Web Chat from a single dashboard. BotSailor enables businesses to manage marketing and customer support seamlessly. Built for eCommerce brands, agencies, and SaaS companies, BotSailor offers a no-code visual flow builder and white-label reseller system, making it easy to scale messaging automation while staying compliant with Meta policies. It's great for: WhatsApp Cloud API & marketing campaigns COD order & Abandoned Cart notifications AI Agent & Assistant Integrations Appointment Booking Reminders Event/ Sale Promotion Campaigns Customer Support Automation Webhook Workflow Automation Advanced Broadcasting & Shared Inbox White Label Reseller System

About

Botfay is a unified business messaging platform that merges WhatsApp, Telegram and Instagram Direct into one shared team inbox. An AI assistant reads every incoming customer message, answers routine questions from a trained knowledge base, qualifies leads by asking clarifying questions, and follows up automatically with customers who go quiet - then hands the conversation to a human teammate the moment a personal touch is needed. Botfay is built for small and medium businesses, agencies and support teams that get heavy inbound traffic across multiple messaging channels and don't want a single message slipping through the cracks. Setup takes minutes: connect an existing WhatsApp Business number, Telegram bot or channel, and Instagram account, and Botfay starts answering right away, with humans free to jump into any conversation at any time.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

eCommerce Brands, Digital Marketing Agencies, SaaS Businesses, Educational Platforms, Healthcare Providers, Logistics Companies, Service-based Business, Entrepreneurs Building Chatbot SaaS

Audience

Small and medium businesses, agencies and support teams handling high volumes of WhatsApp, Telegram and Instagram messages

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$10.99
Basic - Free
Premium - Starting from $10.99 Monthly
Reseller - Starting from $70.99 Monthly

Pay as you Go - Whitelabel Reseller Package
- $499 (One time)
Free Version Supported
Free Trial Supported

Pricing

Contact us
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.7 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.3 / 5
support 4.7 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • - The support is friendly and efficient - The platform is under constant development . - It has many integrations. - The interface is easy to use.
  • BotSailor makes it easy to manage all our messaging channels in one place. We mostly use it to automate WhatsApp and Facebook. The broadcast feature helps us run campaigns and follow up with customers, and the visual flow builder lets anyone on our team set up automation, even if they don't have technical skills. The white-label option is great for agencies or anyone reselling chatbot services. The shared inbox helps our support team reply faster since they don't have to switch between different platforms. Customer support has always replied quickly to our questions, especially when we were getting started.
  • Basically, I am using it for social media posting and comment automation. And, the good thing is, it costs me nothing. Beyond this, I have used basic paid plan twice for WhatsApp broadcasting. What I felt that it was easy to set up and there were a lot of options for integrations.

Cons

  • Nothing, I'm really happy with the app, I recommend 100% is a game changer solution.
  • The dashboard can feel a bit slow when working with large broadcast lists. I’d also like to see more third-party integrations in the future to help with complex workflows.
  • 1. when someone posted any comment with emoji on my associated Facebook page, botsailor's auto reply failed. 2. In case of carousel posting, sometimes it delayed longer

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

BotSailor
Founded: 2022
Bangladesh
botsailor.com

Company Information

Botfay
Founded: 2025
Ukraine
botfay.com

Alternatives

Alternatives

Data2AIBot

Data2AIBot

Dreamious Inc.
Mavibot

Mavibot

Mavibot.ai

Categories

Chatbot Supported

Categories

AI Chatbots Supported

Chatbot Features

Call to Action Not Supported
Context and Coherence Not Supported
Human Takeover Supported
Inline Media / Videos Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Supported
Prediction Not Supported
Ready-made Templates Not Supported
Reporting / Analytics Supported
Sentiment Analysis Not Supported
Social Media Integration Supported

Integrations

Instagram Supported
Telegram Supported
WhatsApp Supported
ChatGPT Supported
Facebook Supported
Shopify Supported
WordPress Supported

Integrations

Instagram Supported
Telegram Supported
WhatsApp Supported
ChatGPT Not Supported
Facebook Not Supported
Shopify Not Supported
WordPress Not Supported
Claim BotSailor and update features and information
Claim BotSailor and update features and information
Claim Botfay and update features and information
Claim Botfay and update features and information