ExpressConnect

ExpressConnect

Service Express
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+

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About

Manage your interventions and your maintenance in a few clicks. The SAAS solution, Bob! Desk, simplifies building and equipment maintenance management by allowing you to efficiently process your requests for curative interventions, automate your preventive maintenance , manage your service providers and track your tickets. Service provider interface: for your external service providers or subcontractors to consult the list of tickets, load quotes and invoices, fill in intervention reports. Technical company: you can transfer a customer request to one of your technicians or a subcontractor.

About

Simplify support and increase your productivity. ExpressConnect is an all-in-one solution designed to power your data center maintenance. Let us identify failures and minimize disruptions with hardware monitoring for your server, storage, and network equipment. Skip placing service calls with automated support. 24/7 support automatically opens tickets using real-time alerts. Fault diagnosis and service insights for every ticket. Secure agentless and email-based solutions. Manage your tickets anytime from anywhere quickly and easily with ExpressConnect. Upload technical documents and share notes to collaborate directly with your engineer. Track real-time service ticket status and view history by agreement, location, or date. Place tickets in your existing ITSM with a custom integration. Accurately forecast plans for infrastructure projects and adjust maintenance coverage with the support data you need.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Restaurants, retail, real estate and hotels searching for a maintenance optimization platform

Audience

Companies in search of a solution to manage their tickets, callbacks, and forecast plans

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$10 per month
Free Version Not Supported
Free Trial Supported

Pricing

Free
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Bob! Desk
Founded: 2015
France
bob-desk.fr

Company Information

Service Express
Founded: 1993
United States
serviceexpress.com/expressconnect/

Alternatives

Alternatives

eWorkOrders CMMS

eWorkOrders CMMS

Information Professionals, Inc.
SmartITSM

SmartITSM

Service Grid Tech
Site24x7 StatusIQ

Site24x7 StatusIQ

ManageEngine
TRACTIAN

TRACTIAN

Tractian
Vorex

Vorex

Kaseya

Categories

CMMS Supported
EAM Supported
HVAC Supported
Scheduling Supported
Work Order Supported

Categories

Building Maintenance Features

Asset Tracking Not Supported
Commercial Properties Supported
Customer Database Not Supported
Dispatch Management Not Supported
Inventory Management Supported
Job Costing Not Supported
Job Management Not Supported
Maintenance Scheduling Supported
Residential Properties Supported
Routing Not Supported
Scheduling Supported
Work Order Management Supported

CMMS Features

Asset Tracking Not Supported
Calibration Management Not Supported
Inventory Control Not Supported
Key & Lock Management Not Supported
Mobile Access Supported
Preventive Maintenance Supported
Purchasing Not Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Not Supported

EAM Features

CMMS Supported
Energy Management Not Supported
Equipment Management Supported
Facility Management Supported
Inventory Management Not Supported
IT Asset Management Not Supported
Maintenance Management Supported
Parts Management Supported
Preventive Maintenance Scheduling Supported
Software License Management Not Supported
Warranty Management Supported
Work Order Management Supported

Equipment Maintenance Features

Customer Database Supported
Dispatch Management Supported
Equipment Tracking Supported
Inventory Control Not Supported
Job Management Supported
Maintenance Scheduling Supported
Warranty Tracking Supported
Work Order Management Supported

Facility Management Features

Asset Management Not Supported
Commercial Properties Not Supported
Equipment Management Supported
Facility Scheduling Supported
Incident Management Supported
Inspection Management Supported
Inventory Control Supported
Maintenance Tracking Not Supported
Preventive Maintenance Supported
Residential Properties Supported
Room Scheduling Not Supported
Schools Not Supported
Space Planning Supported
Vendor Management Not Supported
Visitor Management Not Supported
Work Order Management Supported

HVAC Features

Billing & Invoicing Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Maintenance Scheduling Supported
Mobile Access Supported
Quotes / Estimates Supported
Routing Not Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Maintenance Management Features

Asset Tracking Supported
Billing & Invoicing Supported
Calibration Management Supported
Dispatch Management Supported
Inventory Control Supported
Inventory Management Supported
Key & Lock Management Not Supported
Mobile Access Supported
Planning Calendar Supported
Predictive Maintenance Supported
Preventive Maintenance Supported
Purchasing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Preventive Maintenance Features

Condition Monitoring Supported
Inspection Management Supported
Maintenance Scheduling Supported
Mobile Access Supported
Predictive Maintenance Supported
Purchasing Supported
Reminders Supported
To-Do List Supported
Vendor Management Not Supported
Work Order Management Supported

Scheduling Features

Alerts/Notifications Supported
Appointment Scheduling Supported
Automated Scheduling Not Supported
Calendar Management Not Supported
Class Scheduling Not Supported
Employee Scheduling Supported
Facility Scheduling Supported
Group Scheduling Not Supported
Interview Scheduling Not Supported
Meeting Room Booking Not Supported
Multi-Location Supported
Online Scheduling Not Supported
Payment Processing Not Supported
Real-time Scheduling Supported
Reservations Not Supported
Resource Scheduling Supported
Room Booking Management Not Supported

Work Order Features

Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Not Supported
Job Management Supported
Preventive Maintenance Supported
Quotes / Estimates Supported
Recurring Appointments Supported
Routing Supported
Scheduling Supported
Task Management Supported

Integrations

Datadog Not Supported
HPE OneView Not Supported
Nagios Core Not Supported
SolarWinds Access Rights Manager Not Supported
Splunk Cloud Platform Not Supported
Thirst Supported
WhatsUp Gold Not Supported
Workers by Delos Supported
Zabbix Not Supported
Zenoss Not Supported

Integrations

Datadog Supported
HPE OneView Supported
Nagios Core Supported
SolarWinds Access Rights Manager Supported
Splunk Cloud Platform Supported
Thirst Not Supported
WhatsUp Gold Supported
Workers by Delos Not Supported
Zabbix Supported
Zenoss Supported
Claim Bob! Desk and update features and information
Claim Bob! Desk and update features and information
Claim ExpressConnect and update features and information
Claim ExpressConnect and update features and information