Call Record Analyzer

Call Record Analyzer

Intelligent Visibility
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About

We deliver a cutting-edge and customizable Cloud UC (unified communications) service – built with reliable, carrier-grade network hardware and software manufactured by the best-of-breed firms, such as Cisco, BroadSoft, IBM, and ACME Packet, all deployed as a geo-redundant solution. Our device agnostic call client features tight and seamless integrations with today’s leading productivity tools, such as G-Suite, Office 365, Salesforce, and Zendesk. Along with a slew of calling functions, Dialer automatically presents relevant caller interactions and data — allowing for more personalized and satisfactory calls. BluIP is a Tier1 provider, integrator, and developer of Cloud Communications, Contact Center and customized applications. With a strong development culture and integration capabilities, we ensure that we deliver desired outcomes with white-glove implementation and support to customers with standard or complex requirements.

About

Need to generate meaningful visual reports from your Cisco UC environment? CRA can help. CRA is a powerful cloud-based, easy-to-use, modern web call detail reporting analytics platform for Cisco® Unified Communications Environments. Provides deep Insight into your UC environment you haven't had before. Quickly understand important calling patterns in your UC environment. Enables you to easily run customizable reports for all department types. Troubleshoot voice and video QOS issues on a per-call basis. Customizable column title definitions​​. Customizable data formatting​. Easily drill down into call record information​. Visualization of call flows​. Device usage reports​. Ability to recognize internal vs. external calls. Add custom caller-id labels. Know exactly the talk utilization of any device. Who placed or received a certain call. Find out why a call was disconnected. See the top talkers by department.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations that want a powerful cloud UC system

Audience

Any organization that uses Cisco Unified Communications

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$415 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

BluIP
Founded: 2011
United States
www.bluip.com/solutions/cloud-pbx

Company Information

Intelligent Visibility
Founded: 2014
United States
www.callrecordanalyzer.com

Alternatives

Alternatives

SolarWinds VNQM

SolarWinds VNQM

SolarWinds
Infortel Select

Infortel Select

ISI Telemanagement Solutions

Categories

Categories

Call Accounting Features

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

VoIP Monitoring Features

Alerts / Notifications
Call Detail Record (CDR) Analysis
Call Quality Monitoring
IP SLA Monitoring
Jitter Testing
Latency Monitoring
MOS Monitoring
Packet Loss Monitoring
QoS Monitoring
Reporting / Analytics
Troubleshooting

Integrations

Cisco Webex
Google Workspace
Microsoft 365
Microsoft Outlook
Microsoft Teams
Salesforce
Zendesk

Integrations

Cisco Webex
Google Workspace
Microsoft 365
Microsoft Outlook
Microsoft Teams
Salesforce
Zendesk
Claim BluIP and update features and information
Claim BluIP and update features and information
Claim Call Record Analyzer and update features and information
Claim Call Record Analyzer and update features and information