Call Record Analyzer

Call Record Analyzer

Intelligent Visibility
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About

We deliver a cutting-edge and customizable Cloud UC (unified communications) service – built with reliable, carrier-grade network hardware and software manufactured by the best-of-breed firms, such as Cisco, BroadSoft, IBM, and ACME Packet, all deployed as a geo-redundant solution. Our device agnostic call client features tight and seamless integrations with today’s leading productivity tools, such as G-Suite, Office 365, Salesforce, and Zendesk. Along with a slew of calling functions, Dialer automatically presents relevant caller interactions and data — allowing for more personalized and satisfactory calls. BluIP is a Tier1 provider, integrator, and developer of Cloud Communications, Contact Center and customized applications. With a strong development culture and integration capabilities, we ensure that we deliver desired outcomes with white-glove implementation and support to customers with standard or complex requirements.

About

Need to generate meaningful visual reports from your Cisco UC environment? CRA can help. CRA is a powerful cloud-based, easy-to-use, modern web call detail reporting analytics platform for Cisco® Unified Communications Environments. Provides deep Insight into your UC environment you haven't had before. Quickly understand important calling patterns in your UC environment. Enables you to easily run customizable reports for all department types. Troubleshoot voice and video QOS issues on a per-call basis. Customizable column title definitions​​. Customizable data formatting​. Easily drill down into call record information​. Visualization of call flows​. Device usage reports​. Ability to recognize internal vs. external calls. Add custom caller-id labels. Know exactly the talk utilization of any device. Who placed or received a certain call. Find out why a call was disconnected. See the top talkers by department.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Organizations that want a powerful cloud UC system

Audience

Any organization that uses Cisco Unified Communications

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$415 per month
Essentials Plan - $415 per month
Plus Plan - $725 per month
Enterprise Plan - $1295 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

BluIP
Founded: 2011
United States
www.bluip.com/solutions/cloud-pbx

Company Information

Intelligent Visibility
Founded: 2014
United States
www.callrecordanalyzer.com

Alternatives

Alternatives

SolarWinds VNQM

SolarWinds VNQM

SolarWinds
Infortel Select

Infortel Select

ISI Telemanagement Solutions

Categories

Auto Dialer Supported
Business VoIP Supported
Cloud PBX Supported

Categories

Call Accounting Supported
VoIP Monitoring Supported

Call Accounting Features

By-Extension Reporting Supported
Call Duration Supported
Call Monitoring Supported
Call Volume Supported
Caller Identification Supported
Inbound Reporting Supported
Outbound Reporting Supported
Unattended Call Management Supported
Who Answered Log Supported

VoIP Monitoring Features

Alerts / Notifications Supported
Call Detail Record (CDR) Analysis Supported
Call Quality Monitoring Not Supported
IP SLA Monitoring Not Supported
Jitter Testing Not Supported
Latency Monitoring Not Supported
MOS Monitoring Not Supported
Packet Loss Monitoring Not Supported
QoS Monitoring Supported
Reporting / Analytics Supported
Troubleshooting Supported

Integrations

Cisco Webex Not Supported
Google Workspace Supported
Microsoft 365 Supported
Microsoft Outlook Supported
Microsoft Teams Supported
Salesforce Supported
Zendesk Supported

Integrations

Cisco Webex Supported
Google Workspace Not Supported
Microsoft 365 Not Supported
Microsoft Outlook Not Supported
Microsoft Teams Not Supported
Salesforce Not Supported
Zendesk Not Supported
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Claim BluIP and update features and information
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