SympoqEscon ltd
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Related Products
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About
Bit Assist script is fully optimized. So your application will load super fast and keep customers attention. Bit Assist is GDPR compliant so we guarantee privacy and security for your customers. We respect your users data. We do not track or collect personal data or use cookies. Bit Assist compliant with GDPR. As we respect data law & user data privacy. Through our secured data infrastructure and dedicated features, we guarantee privacy and security for your customers & yours.
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About
AI-powered help desk software built to manage and automate customer service and support activities from a single platform.
Sympoq transforms customer support from using separate email inboxes to a robust help desk system that keeps customers informed and in control of their issues.
The back-end functionalities enable customers and agents to submit and manage requests through a shared email service.
When utilized as a front-end support ticketing system, customers and agents are provided access to a personalized portal with enhanced options, and the necessary data to effectively manage issues and tickets in accordance with their respective roles and permissions.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Businesses searching for an advanced Live Chat solution
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Audience
Startups, IT companies, small & medium enterprizes
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$19 per month
Free Version
Supported
Free Trial
Not Supported
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Pricing
€ 0.00
- Free Plan: € 0 /month with 3 agent seats
- Team Plan: € 49 /month with 5 agent seats - Premium Plan: € 89 /month with 5 agent seats
Free Version
Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Company InformationBit Assist
www.bitapps.pro/bit-assist
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Company InformationEscon ltd
Founded: 2018
Bosnia & Herzegovina
www.sympoq.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Live Chat Features
Canned Responses
Supported
Customizable Branding
Supported
Geo Targeting
Not Supported
Offline Form
Supported
Proactive Chat
Supported
Screen Sharing
Not Supported
Third Party Integration
Not Supported
Transfers / Routing
Not Supported
Website Visitor Tracking
Not Supported
Customer Service Features
Alerts / Escalation
Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Supported
Knowledge Base
Supported
Live Chat
Supported
Performance Metrics
Supported
Queue Management
Supported
Self Service Portal
Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Supported
Workflow Management
Supported
Help Desk Features
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Not Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
Incident Management
Supported
Interaction Tracking
Supported
IT Asset Management
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Not Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Not Supported
Ticket Management
Supported
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Integrations
Facebook
Supported
Facebook Messenger
Supported
Instagram
Supported
Integrately
Supported
Pabbly Connect
Supported
Telegram
Supported
WhatsApp
Supported
WordPress
Supported
Zapier
Supported
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Integrations
Facebook
Not Supported
Facebook Messenger
Not Supported
Instagram
Not Supported
Integrately
Not Supported
Pabbly Connect
Not Supported
Telegram
Not Supported
WhatsApp
Not Supported
WordPress
Not Supported
Zapier
Not Supported
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