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About

Bevatel is the leading company to provide integrated cloud solutions and high-quality services with professional experts and specialists and at the best prices in Saudi Arabia. Bevatel was established in 2006 with commercial registered number 1010456255 and license for contact center with number ( 42-13-192 ) in Jeddah, Saudi Arabia. And it has succeeded in helping many Saudi companies to develop their contact centers. For more than 15 years, Bevatel has succeeded in occupying a pioneer rank in advanced communications by its professional solutions for contact centers, customer service, call centers systems, and management. All these services have enabled Bevatel to be the leading company in contact center services not only in Saudi Arabia but in the Middle East generally.

About

The first Arabic-native AI agent integrated into the region’s leading customer service software. Seamlessly integrated into our customer service software, Maqsam’s easy-to-deploy AI agent understands different Arabic dialects, context, and cultural nuances. Supported by a full suite of AI features, and the most accurate Arabic speech-to-text call transcription on the market, Maqsam’s platform empowers agents to respond faster and more naturally, and build upon rich insights from accurate sentiment analysis tools, a live dashboard, and so much more. Maqsam also makes it easy for businesses to grow roots and expand into new regional markets with local numbers, ensuring that every customer feels connected and supported close to home. By combining automation with a deep understanding of language and culture, Maqsam enables businesses to deliver reliable, personal, and around-the-clock support that customers truly connect with.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

Companies in the GCC, Middle East, Egypt that need a cloud PBX and CRM solution

Audience

Businesses wanting a tool to improve customer experience and boost revenue

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

Pricing Built for Flexibility, Scale, and Economy. Subscription-based pricing model.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • I believe that they have positive points and strong points for their system. I used Bevatel to reduce my cost and to not hire more people.
  • Flexibility, Specialized, Understand Customer needs, customizable, have many system with many service, speedy in deliver requested system with the requested service, Team work.

Cons

  • I don't like the price, so I am waiting their offers, because they have an amazing offers in Saudi season.
  • Every startup company should have some issues but in Bevatel all issues are solved one by one.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Bevatel
Saudi Arabia
bevatel.com

Company Information

Maqsam
Founded: 2019
Saudi Arabia
maqsam.com

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Categories

Categories

Call Center Supported
IVR Supported

Cloud PBX Features

Call Recording Supported
Call Routing Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Virtual Extensions Supported
Web Conferencing Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Survey Management Supported
Text to Speech Supported
Voice Customization Supported
Voice Mail Supported

Integrations

Salesforce Supported
Zoho CRM Supported
Asterisk Supported
Calendly Supported
Fin Not Supported
Freshdesk Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Intercom Not Supported
Pipedrive Not Supported
SIPTRUNK.com Supported
Salesloft Not Supported
Vtiger CRM Supported
WhatsApp Not Supported
Zendesk Not Supported

Integrations

Salesforce Supported
Zoho CRM Supported
Asterisk Not Supported
Calendly Not Supported
Fin Supported
Freshdesk Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Intercom Supported
Pipedrive Supported
SIPTRUNK.com Not Supported
Salesloft Supported
Vtiger CRM Not Supported
WhatsApp Supported
Zendesk Supported
Claim Bevatel and update features and information
Claim Bevatel and update features and information
Claim Maqsam and update features and information
Claim Maqsam and update features and information