Related Products
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About
You can program Belva to initiate outbound calls with any objective, intent, or script that you specify. Want to book a doctor's appointment or restaurant reservation? Order food for delivery? Check your account balance. The possibilities are endless. Belva will follow your custom script and conversation flows to accomplish nearly any calling objective. One of Belva's key features is her ability to seamlessly navigate phone menus, including waiting on hold when needed. When she encounters a hold message or music, Belva will patiently remain on the line until a human representative becomes available. She can wait through multiple cycles of menus, prompts, and hold times to ensure she reaches the right department or person. This saves you time and frustration. Belva has robust memory and recall abilities to retain pertinent details throughout a call.
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About
Customer data collected by CARES is always passed along throughout the customer experience journey. No need for agents or customers to repeat themselves. CARES will reconnect a call directly to the agent who was assisting the caller when the call was disconnected, preserving the continuity and accuracy of the interaction. Identify segments of your customer base for priority routing to the front of the queue or to agents specifically trained to service VIP customers. Allow your customers to press or speak their way through your phone menu. CARES is tailored to the unique needs of your organization. Customers receive account-specific information while they wait in a queue, saving time while maintaining the personalized service experience. Gives callers the option to receive a call back from the next available agent rather than hold, allowing better use of their time without losing their place in line.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Institutions in need of an AI Tool that helps initiate outbound calls
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Audience
Contact centers that need effective contact center software
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationBelva
www.belva.ai/
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Company InformationCenturionCARES
Founded: 1981
United States
www.centurioncares.com
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Categories |
Categories |
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IVR Features
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
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Integrations
No info available.
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Integrations
No info available.
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