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About

You can program Belva to initiate outbound calls with any objective, intent, or script that you specify. Want to book a doctor's appointment or restaurant reservation? Order food for delivery? Check your account balance. The possibilities are endless. Belva will follow your custom script and conversation flows to accomplish nearly any calling objective. One of Belva's key features is her ability to seamlessly navigate phone menus, including waiting on hold when needed. When she encounters a hold message or music, Belva will patiently remain on the line until a human representative becomes available. She can wait through multiple cycles of menus, prompts, and hold times to ensure she reaches the right department or person. This saves you time and frustration. Belva has robust memory and recall abilities to retain pertinent details throughout a call.

About

Customer data collected by CARES is always passed along throughout the customer experience journey. No need for agents or customers to repeat themselves. CARES will reconnect a call directly to the agent who was assisting the caller when the call was disconnected, preserving the continuity and accuracy of the interaction. Identify segments of your customer base for priority routing to the front of the queue or to agents specifically trained to service VIP customers. Allow your customers to press or speak their way through your phone menu. CARES is tailored to the unique needs of your organization. Customers receive account-specific information while they wait in a queue, saving time while maintaining the personalized service experience. Gives callers the option to receive a call back from the next available agent rather than hold, allowing better use of their time without losing their place in line.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Institutions in need of an AI Tool that helps initiate outbound calls

Audience

Contact centers that need effective contact center software

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Belva
www.belva.ai/

Company Information

CenturionCARES
Founded: 1981
United States
www.centurioncares.com

Alternatives

Alternatives

uContact

uContact

net2phone
DialerAI

DialerAI

Star2Billing S.L. (ESB65173742)

Categories

Categories

IVR Features

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Integrations

No info available.

Integrations

No info available.
Claim Belva and update features and information
Claim Belva and update features and information
Claim CenturionCARES and update features and information
Claim CenturionCARES and update features and information